Data Consultancies

Below is the list of products and services published on CloudStore whose description includes both the “data” and “consultancy” keywords.

management system. We use Agile development methodologies to help ensure maximum value, total transparency, active communication and collaboration wherever possible. Our service includes discovery, site architecture, Drupal consultancy, graphic design, custom development, data migration, systems integration, ongoing support and maintenance, end user training and in-house developer training. | |Alpine Resourcing Limited (Alpine Cloud Services) |BusinessOptix Visualisation, Process Definition and Transformation Libraries Workbench |Process mapping and modelling, operating model, service management development and data modelling. Friendly easy to use software with outputs to Word, PDF and a secure cloud library that can be customised to your business needs as required. Cloud based interactive library of processes and other models which can also be integrated into your intranet or produced as PDF for offline use. Visio import to online process management library, conversion to BPMN and process management software engines. Supporting consultancy also available. | |Amor Group |Business Analysis |Amor's has a wealth of business analysis experience supporting technology and business change projects. We have a range of proven tools and techniques for accurately and efficiency electing and elaborating business and user requirements. Our business analysts are conversant in Unified Modelling Language (UML) and we produce use cases and associated artefacts to interpret system functional requirements for handover to our software development teams. . Our business analysts also undertake discrete consultancy engagements where we advise and assist customers with all aspects of their own business analysis work from smaller pieces of process re-engineering and options appraisal through to complex business transformation programmes. These activities include working in collaboration to develop 'As-Is', 'To-Be' models, completing gap analysis, and creating action plans to progress the transformation journey. We also recognise the value in imparting our skills and experience to our customers own staff and we actively engagement in mentor, coaching and up-skilling activities.

For further details of Amor's Business Analysis skills and experience, please refer to the Amor Business Analysis Service Definition document.

Key Offering: Facilitating requirements workshops; Assisting customers with the definition of detailed requirements; Focus on business outcomes; Data modelling; Production of use cases; Production of user guides; Delivery of user training; Process re-engineering; Implementation of/Alignment to process improvement methodologies Six Sigma, CMMI; Business Transformation; Business Change. | |Anaeko Ltd |Cloud Process Automation |Anaeko has built unique, world-class competencies in Orchestration and has an ambition to apply these skills to a range of Vendor's products. Many of the skills were built around Microsoft System Center Orchestrator (AKA Opalis), where Anaeko has carried out some of a range of challenging projects for a diverse range of customers. These skills have been built through a combination of: Outsourced orchestration consultancy • delivering orchestration workflows on several projects, including the world largest System Center Orchestrator project. Outsourced plugin software development • developing a range of System Center Orchestrator plugins (AKA Integration Packs) using internal and 3rd party APIs Anaeko product development •developing plugins for Anaeko • Data Federation product (A-DAS) and integrating Service Level Management solutions based on Anaeko's SLM product (Service Clarity). | |Analysys Mason Ltd |Cloud Consultancy & Advisory Services |Analysys Mason provides independent advice and consultancy support to ensure Cloud Services are designed and deployed effectively. Specialising in critical communications, we deliver strategy, design, procurement, implementation, and assurance services. Our consultants will work with you to deliver solutions that reduce costs, improve efficiency, and deliver sustainable benefits. Our expertise includes secure, mission and business-critical infrastructure, voice and data technologies, including data centres and cloud-based virtualised IT environments. | |Ancoris Limited |Google Apps Migration, Deployment & Consultancy Services |Ancoris Deployment and Migration consultancy services for Google Apps follow the Google Best Practices for deployment. Our deployment service packages assist you with the provisioning and configuration of your Google Apps for Business account with the help of certified Google Apps Deployment Specialists. The Ancoris team will assist you with the following tasks as part of your Deployment Package: Activation assistance by certified specialists User provisioning Data migration Administration set-up and training Account branding Collaboration policy and security set-up | |Asidua Limited |CCP Consult |To make it easier to deliver better customer service, Government Departments/Executive Agencies must continue to innovate in how they utilise their resources - namely people, processes, applications and data. Correct use of information technology is often the secret which unlocks the door to successful innovation. The Asidua Customer Contact Platform (CCP) provides technology that will make it easier for a Department/Agency to innovate whilst making the most use of existing resources. To help a Department/Agency understand what is really possible, Asidua provides a consultancy service, called “CCP Consult”, which will help quantify how the Asidua CCP will meet their specific needs. Asidua’s CCP Consult is targeted at helping a Department/Agency to better meet business goals, such as: • Reducing Cost • Improving Citizen Satisfaction • Compliance with Standards • Facilitating future change Asidua will look to achieve this by identifying opportunities for the Department/Agency to transform how they deliver citizen service. More specifically, the CCP Consult will look for opportunities to use CCP technology to innovate in service delivery, enabling them to more easily: • Focus more on the needs of their citizens • Work together as “One Team” • Share information pertaining to citizen needs • Manage accountability in the delivery of citizen service • Maximise the usefulness and lifetime of key line of business systems | |Atchai Ltd |Drupal CMS Development and Consultancy |Drupal specialist consultancy based in London. We provide full-service Drupal website and application development using Agile methodologies. Our services include technical strategy, user-centred design, systems integration, cloud hosting, support and maintenance. We also provide integration with Dataseed - the open platform for interactive data visualisation and analysis. | |Atos IT Services UK Ltd |Atos Test and Development platform PaaS |Atos are pleased to offer the UK Government G-Cloud four flexible, procurable solutions to support customers who are assessing options and costs for technical and business solutions as part of a project or programme. These are: 1. Product demonstration 2. Proof Of Concept (includes Prototypes and conceptual model) 3. Pilot 4. Product assessment pre-feasibility/ sandpit

These offers are to enable the customer to rapidly assess the suitability of solutions to meet requirements and to test the technical feasibility and usability of candidate solutions. They are particularly useful in providing a low-cost way of assessing COTS products and/or agile build of prototypes to inform procurement decisions and to reduce risk in a large programme. The offer includes a full range of services including technical consultancy, agile development and business consultancy to give a full 360 degree view of solution suitability to meet business needs. Services can be flexed according to need with PoC/Pilots being run iteratively if required. The offer can include the use of COTS packages selected by the customer subject to relevant commercial agreements between Atos and the proposed software /COTS supplier. We are able to offer the ABACO SITI AGRI products in any of the services detailed within the service description. Keywords: IL3, IL2, IL1, IL1/2, IL0, Oracle Fusion Middleware, Mediator, BPM, BPEL, BAM and ADF, Service Orientated Architecture Delivery, SOA,SSB,Shared Service Bus,SOA, Service Orientated Architecture,ESB,Enterprise Service Bus,Enterprise, Platform,Red Hat,JBoss,Interface, Orchestration, Synchronous, Asynchronous, Application, Development, Message / Messaging, Schema, Secure, Reliable, Routing, Transformation, Standards, Authentication, Authorisation, Encryption, Queuing, Persisting, XML / CSV, Cloud, IaaS / Infrastructure, Automated / Repeatable builds, Systems integration, Integration testing, Common Data Platform, Business managed rule, Common identity, Management information, Business intelligence, Logical data model, Single repository, Database, Oracle, RDBMS, MDM, Master Data Management / Manager, Informatica, Mastered data, Document management system, content management system, Data warehouse, Transactional database, Fine-grained audit, Data loads, Master records, workflow, backlog, Perform, multiple role skill combinations, enablement, collaboration, identity, information assurance, biographic, business change, enablement, migration, cloud, Software as a service SaaS, scalability, flexibility, open source, open standards, small to medium enterprise SME, subject matter expert SME, agile, big data, business, social, mobile, web, message queue service, managed relational database, mySQL, SQL server, managed search service, workflow, message queue service, web-based user interface, identity and access management, monitoring, container, orchestration, data-driven, web, mobile, social, content, document, Design, Build, Integration, data analytics, , data warehousing, accredited, impact level, open data, shared services, shared infrastructure, ITIL, optimised, architecture, casework, enterprise, knowledge and information management, design patterns, standards, models and principles, business services, open architecture, re-use, Application Programme Interface, API | |Atos IT Services UK Ltd |Oracle BI Implementation Services |Atos is an Oracle Platinum Partner with many years’ experience in implementing Oracle Products. Atos has developed an Oracle Business Intelligence Product Suite implementation process, and leveraging the market leading Atos Canopy cloud solution. It offers a cloud-based service that can provide all or some of the following elements: ● Hardware provision ● OS and database management ● Applications Management ● Implementation Services, including: ○ OBIEE Consultancy ○ OBIA Consultancy ○ BI Applications customizations consultancy. ○ Installation ○ Data Management ○ Project and Programme Management ○ Technical Integration Atos also provides the more traditional on-premise support if you already have or wish to have the Oracle Business Intelligence Suite hosted on your own hardware or on Oracle-On-Demand. In addition, Atos can offer a wide range of services from applications management (including operating system and database management) up to full implementation consultancy services. 1.1.1 How this product can be used You can use our service in a number of situations. The five core scenarios are: 1. First time use of Oracle BI 2. Move of Oracle BI into the cloud 3. Extension to standard BI Applications 4. Oracle BI as the single strategic reporting platform 5. Business Intelligence Competency Centre Consultancy First time Use of Oracle BI - If you are new to the Oracle Business Intelligence Product suite, then Atos can provide wrap around services to get the application up and running and ready for configuration. Most customers start with vanilla Oracle BI application for E-Business Suite/Siebel and only do the business critical changes in the first iteration of the project in Oracle BI deployment. We can assist in the implementation of the product by guiding you through the major important decisions using our knowledge and experience. This can be done on the Atos Canopy cloud solution or on-premise or Oracle On-Demand. We will also provide end-user training sessions to improve the adaptability of the product and facilitate the business change. Move to the cloud – If you have been using the Oracle Business Intelligence products but would like to migrate to the cloud, then Atos can provide the technical services to smoothly transition the application over a short period of time with an end result that should be transparent to the end-user of the product. This enables improvements in the management of the maintenance of the product set. Extension of capabilities – Many users of the Oracle BI Product suite start off by using a small portion of the products capabilities, typically the vanilla BI applications product set. The vanilla BI Applications solution should be extended and tailored to fit your particular business and sector. Example: Establishment of Establishment reports to measure your Budgeted Vs Actual Headcount, Month end reporting packs specific to business which users can utilize with the click of a button, reports which measure KPI’s actively, alerts for managers to assist with exception handling. Atos can provide services optimising your use of the Oracle BI Products, making sure that business requirements are met and the product utilised fully. These services are available in Cloud, On Demand or in –Premise. Oracle BI as the single strategic BI platform - Oracle BI products can be made to connect to multiple data sources such as Microsoft SQL server, Excel files, SAP etc, not just Oracle E-Business Suite or Siebel. When the solution matures and if a strategic decision is taken that Oracle BI product set will become the single platform of reporting across your business, Atos has extensive experience in providing consultancy and developers to help manage this change. Standardisation of the reporting solution across the Enterprise will reduce the maintenance costs, increase user acceptance and substantiate the core behind Business Intelligence, “A single version of the truth”. Key words OBIEE, Oracle BI, BI, Business Intelligence, MI, Management Information, Reporting, KPI, Key Performance Indicators Management, Single version of the truth, Audit, Siebel, Siebel upgrade version 7 to 8 (v7 to 8, v 7 to 8.1, v7 to 8.2), Siebel Public Sector, package selection, technical architecture, solution design, implementation, configuration, deployment, roll out, train the trainer, end user training, functional design, detailed design, customer journey, CRM integration, Enterprise Performance Management, EPM, Analytics, Dashboards, Scorecard, Month end, Reporting packs, Alerts, 11g, 10g, Middleware, Fusion, E-Business Suite, E-Business Suite Reporting, Siebel CRM, Siebel CRM Reporting. | |Atos IT Services UK Ltd |SharePoint Customisation |The Atos SharePoint Development Service for G-Cloud is a cradle to grave solution offering, based on Microsoft SharePoint technology, which will allow you to build and implement solutions which cannot be achieved using Office 365 in its standard form. The overall design of the solution will support organisations that want to develop remote working or mobile working. The final solution, once the wider information security implications have been addressed, can provide a platform for collaborative working for employees, businesses, citizens, expert groups and all manner of other organisation types. The solution will be very flexible and secure, and can be used in many different situations. The service includes: - ECM Consultancy services; providing guidance and direction, development of Information Management Strategy, Records Management Strategy, and Business Case etc. etc. - Business Analysis services; for requirements capture, clarification and confirmation. - Information Architecture design services; for overall site/solution design and set up of the main information repositories. - Detailed SharePoint application solution design services; for detailed solution design and configuration options. User Experience design services; for wider development of the user interface ensuring a lasting and attractive solution (also for Accessibility compliance) - Core SharePoint solution configuration services; for set-up of the core SharePoint solution. - SharePoint customisation services; for enhancements to the standard operation of the SharePoint solution. - User experience customisation services; for development of the user interface. - Integration services; for design and development of the integration with legacy solutions and other repository solutions. - SharePoint solution management services; for support and delivery of an administration service which you are gaining the necessary skills to take on this role. - Ongoing Application Management support services; for support and ongoing incident/problem management. - 1.1.1 How this product can be used The Atos SharePoint Development Service can be used in many ways to meet your demands for a content management based solution. This is because SharePoint is highly configurable and can be deployed in many different ways – all with the core underlying architecture to ensure the solution is flexible and robust. SharePoint can be used to meet your detailed requirements including (but not limited to) the following solutions: - Document management - Records management (in combination with document management) - Collaboration - Extranets (externally facing collaboration) - Intranets (web content management) - Internets (web content management) - Portals The overall design of the solution will support organisations that want to develop remote working or mobile working. The final solution, once the wider information security implications have been addressed, can provide a platform for collaborative working for employees, businesses, citizens, expert groups and all manner of other organisation types. The solution will be very flexible and secure, and can be used in many different situations. What benefits can a Sharepoint Development Service deliver? - G-Cloud, Private Cloud and On-Premise options for deploying the chosen functions. The SharePoint Development Service can be applied with all hosting options thereby giving you flexibility in how you choose to implement the solution. - Enable you to fully leverage the out the box capabilities of Microsoft’s SharePoint Collaboration Platform - Help you meet key business requirements that cannot be met by the provision of the software platform alone - Give you confidence that all your document and records management, collaboration and web sites can be delivered using a single platform by providing you with expert knowledge on how best to configure and deploy SharePoint solutions - Ensure you meet your business needs because we use key resources to allow the solution to be customised and enhanced. Key words Big Data, Analytics, Insight, Unstructured, Structured, Social Media, Microsoft SharePoint 2013, SharePoint, SharePoint development, SharePoint configuration, SharePoint delivery, Electronic records and document management system, EDRMS, Records management, EDMS, ECM, Content management, Document Management, Collaboration, Automated Intelligence, Compliance Extender | |Auriga Consulting Ltd |Cyber Security and Information Assurance Consultancy |Auriga Consulting Ltd.’s Cyber Security and Information Assurance Consultancy service evaluates the security of the business using established methodologies to assess the security of people, process, and technology and the cyber treats of the organisation. Most importantly, it evaluates organisations relative to the business sector, giving valuable information about industry specific risk exposure.

Auriga Consulting Ltd.’s will evaluate the organisations or Government departments position against the most common cyber treats to provide valuable information of why organisations or Government departments might be targeted.

Auriga Consulting Ltd. provides expertise in managing the information security risk. This is in the traditional areas of Information Assurance, by performing risk assessments, developing risk treatment plans and assisting with the implementation of the security controls.

If this is not providing enough security, or it is becoming cost prohibitive, Auriga Consulting Ltd. can also help with the deployment of Cyber Security measures to provide threat mitigation, through 3 key steps:

Step 1 – Intelligent Gathering Study enterprise culture – is it ready for an “intelligence function”. Appraise seniors of risk/reward case Special attention to potential reputational impact. Develop Intelligence Mechanisms Staff confidentiality Governance framework Charters and authorities for using the information Identify tools and capabilities Study market for intelligence tools. Invite suppliers for show and tell. Support to the analysis and trial of tools. Perform assessments and make recommendations.

Step 2 – Analysis & Assessment Tool procurement Identify Intelligence Mining Tools – capable of application against intelligence base. Semantic analysis Asses and make recommendations Data Gathering Help with data gathering loop: Design queries Run queries Run analysis Review for useful intelligence Loop until content Intelligence Analysis Assistance to interpret results.

Step 3 – Move to Action

Analysis and development of options for threat remediation Legal review and risk analysis. Support to implementing the chosen threat remediation: Interface to legal process Expert support in dealing with law enforcement.

Please see the Service Description and relevant Service Definitions for more information. | |BMT Defence Services Limited |Software Consultancy |BMT provide a software consultancy and advice service to Government departments (including the UK MOD) and commercial organisations. This service includes analysis of business requirements and the provision of advice and recommendations of applicable software solutions or technologies to meet the business needs. We utilise our knowledge and lengthy experience within the IT industry to summarise software solution options to the customer - highlighting key business considerations such as licensing costs, benefits and advantages/disadvantages of each option.

BMT undertake feasibility studies when assessing potential software solutions to meet requirements. In addition, we utilise our experience within the defence sector to investigate and advise on security considerations and data classification - which can be essential when assessing technical implementation options. BMT's software consultancy service also includes options for data and systems integration and analysis and recommendations regarding system user interfaces and user accessibility. | |Bang Communications Ltd |G-Comm Implementation Services |Bang Communications Ltd offer G-Comm implementation services to help you get your G-Comm stakeholder management project off-the-ground and running in the cloud. We offer service to help get you on-board with your G-Comm solution: * Design customisation - putting your G-Comm solution on brand. * Configuration - working with you to decide how you want your G-Comm solution configured to work best for your organisation and to fit with your business processes. * Enhancement * Data cleanse - helping you cleanse your data prior to upload into G-Comm * Stakeholder management consultancy ? helping you decide how best to categorise your stakeholders so you can easily work with them into the future * Data upload - helping you add all your users and contacts into the system * Training support - training your administrators and potentially your users. Post implementation we also offer support services under a different service description on Cloudstore (G-Comm support services). Bang Communications Ltd offer G-Comm implementation services to help you get your G-Comm stakeholder management project off-the-ground and running in the cloud. We offer service to help get you on-board with your G-Comm solution: * Design customisation - putting your G-Comm solution on brand. * Configuration - working with you to decide how you want your G-Comm solution configured to work best for your organisation and to fit with your business processes. * Enhancement * Data cleanse - helping you cleanse your data prior to upload into G-Comm * Stakeholder management consultancy - helping you decide how best to categorise your stakeholders so you can easily work with them into the future * Data upload - helping you add all your users and contacts into the system * Training support - training your administrators and potentially your users. Post implementation we also offer support services under a different service description on Cloudstore (G-Comm support services). | |Baycloud Systems Limited |CookieQ |CookieQ is a hosted service that can helps website publishers manage user consent or permissions across multiple web domains. Customers can configure it so that users are presented with a cookie “opt-in” panel or button and optional reminder banner to website visitors. CookieQ was the original solution released in May 2011 to the requirement for consent to cookies laid out in Regulation 6 of the Privacy and Electronic Communications Regulations 2011. The product has been enhanced with feedback from customers and now offers a complete consent platform capable of meeting any compliance requirements for consent management and communication. Consent can be managed in any number of multiple categories, using arbitrary names and fully configurable by the customer. For example consent indications such as Tracking=no, AnalyticsCookies=yes, DataCollection=yes can be stored for a particular use and communicated to any web domains that have been allocated by a “dashboard” customer facility. Data used to register consent such as current state, revocation period etc. is stored entirely within the user’s browser and not simply in a domain specific cookie. Action on consent refusal in certain categories such as cookie and local storage removal can be entirely handled by CookieQ, so that no cookie placement is required, or alternatively session cookies can be used to signal consent status to particular web domain servers. Cookies or local storage used “strictly to support a service requested by the user” do not need to be automatically removed. For the small number of browsers that do not support localStorage CookieQ stores the consent data in secure cloud storage. CookieQ uses Microsoft Windows Azure Storage tables for this. Microsoft guarantees that this information is replicated 3 times within the same data centre for resiliency against hardware failure and again replicated in another geographically separated data centre to provide additional data durability in the case of a major disaster. This platform can be configured either to offer an explicit opt-in mechanism whereby cookies & local storage are removed from their browser if the visitor has not opted in for particular customer defined or standard categories, or as an “implied consent” mechanism where cookies will not be removed by default but visitors can explicitly withdraw their consent whenever they wish. The styling and text of buttons and panels is completely configurable by the user, although various pre-baked styles are offered. Customers can design their own panels and banners retaining the look & feel of their website’s branding using standard techniques such as declarative HTML or using JavaScript libraries such as jQuery, or we can design these User Interface elements for them. The service can be configured so that a user visiting a website with the W3C standard Do Not Track header signal set in their browser will be given a specific default such as Tracking=no, overriding any implied consent if that is in operation. Analytics services such as Google Analytics are specifically supported whereby they can continue to be used without the need to collect user identifying data or enable it to be sent to a third party not under the jurisdiction of European Data Protection or Privacy law. Once consent has been obtained it can be applied across any number of web domains owned by the same data controller. This means that if the Government explains a single privacy and cookie storage policy to a visitor a positive indication of consent will immediately be available to the servers of all its other website domains. A “dashboard” feature allows the customer to manage the consent settings on all its websites instantly without needing to take down servers, and only needs to install a single line script snippet on every site. Implicit, explicit or no consent can be controlled by the dashboard or by automatic geo-location based on the visitor's source IP address. The service now supports the W3C Tracking Protection Working Group (Do Not Track) consent API and has a built in tag management facility (or can support other external services such as the Google Tag Management service) to conditionally display third-party content contingent on a user's consent for storage or tracking. The service also includes a exhaustive and detailed report of client-side and server-side http cookies, 3rd party cookies, flash cookies, local storage and other information. CookieQ is an off-the-shelf solution but if further customisation or technical consultancy is required then this can be supplied. The CookieQ web application is hosted in the Microsoft Azure infrastructure, in Northern Europe data centres located in Dublin, Ireland and Amsterdam, The Netherlands. This hosting allows Baycloud to rapidly deploy new server instances to meet peak demands on the CookieQ website. Baycloud will ensure that enough roles are deployed so that over 7 days the CookieQ button, and the data registering consent for storage, can be rendered within an average of 500ms seconds to a browser used to visit a website implementing the CookieQ Service. Static files such as the CookieQ stylesheet files and the external files containing the CookieQ proprietary JavaScript are held on hosted servers managed by Baycloud Systems or in a suitable Content Delivery Network (CDN) such as the Windows Azure CDN. The CDN improves performance by caching content at locations closest to visitors to customer’s websites. The Windows Azure CDN is a managed service that is operated by Microsoft and has a 99.99% monthly SLA. Customers are give authentication credentials so that they can login to the http://cookieq.com site and configure their implementation and manage all the domains in one place. | |Blackthorn Technologies Ltd |Accreditation Management Solution |Manage systems accreditation (RMADS) using the Blackthorn GRC solution. - Risk Management Accreditations Document Set • Implement and track all controls, processes and procedures quickly and easily with configured templates to make.. • Organise and coordinate Accreditation activities across teams and departments. • Store, manage, and access compliance policies centrally. • User can customise for departmental needs with the addition of new processes when required. • Track cost with integrated time accounting recording engine. • Track and monitor efficiency and productivity using the integrated time and accounting engines. • Easy to use workflow engine for users to make amendments when required. • Import and export data from and to other systems. • Application is IL2/IL3 accredited and hosted on pan government IL2 and IL3 accredited infrastructures. • Passed assessment and review for Home Office systems interoperability study. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application features following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unauthorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. – • Software maintenance and updates included in service price. • Requires infrastructure as a service components as detailed from Blackthorn. • Store, manage, and access compliance policies centrally. • User can customise for departmental needs with the addition of new processes when required. • Track cost with integrated time accounting recording engine. • Track and monitor efficiency and productivity using the integrated time and accounting engines | |Blackthorn Technologies Ltd |Anti-Bribery & Corruption Compliance & Management |The Blackthorn Anti Bribery & Corruption Compliance Management. An easy to use governance, risk management and compliance solution for managing your anti bribery activities and compliance activities. • Centralised, secure solution required to track, monitor, comply and report on Anti Bribery Corruption legislation. • Configured to UK Bribery Act and US Foreign and Corrupt Practices Act. • Pre configured to meet UK Anti Bribery Legislation compliance for internal and external 3rd parties compliance and reporting. • Integrated compliance and investigation solution for suspicious activity. •Hi Integrity 'Special Handling' feature for increase confidentiality for internal investigations with full audit disclosure. • Execute and track ABC awareness and training campaign's. •Track costs and expenses using an integral multi currency accounting engine. • • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Anti-Bullying Management |Blackthorn's Anti Bullying solution is tailored to create and maintain an anti-bullying ethos and culture. Blackthorn tackles a comprehensive and challenging subject and makes an easy to implement process that records, tracks and reports any behavioural incident - including bullying and cyber bullying. Centralised, secure solution required to track, monitor, comply and report on Anti Bullying Activities. • Configured for internal and external 3rd parties compliance and reporting. • Integrated compliance and investigation solution for suspicious activity. •Hi Integrity 'Special Handling for increased confidentiality with full audit disclosure. • Execute and track Anti Bullying awareness and training campaign's. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Anti-Bullying Management and Awareness |Blackthorn's Anti Bullying solution is tailored to create and maintain an anti-bullying ethos and culture. Blackthorn tackles a broad and challenging subject and provides an easy to implement process that records, tracks and reports any behavioural incident. The Blackthorn Anti Bullying Management is an easy to use governance, risk management and compliance for anti bullying legislation activities. • Centralised, secure solution required to track, monitor, comply and report on Anti Bullying Acitivities. • Configured for internal and external 3rd parties compliance and reporting. • Integrated compliance and investigation solution for suspicious activity. •Hi Integrity 'Special Handling' feature for increase confidentiality for internal investigations with full audit disclosure. • Execute and track Anti Bullying awareness and training campaign's. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Anti-Bribery & Corruption Compliance & Management Platform |Blackthorn Anti Bribery & Corruption Compliance Management is an easy to use governance, risk management and compliance solution for managing your anti bribery activities and compliance activities. • Centralised, secure solution required to track, monitor, comply and report on Anti Bribery Corruption legislation. • Configured to UK Bribery Act and US Foreign and Corrupt Practices Act. • Pre configured to meet UK Anti Bribery Legislation compliance for internal and external 3rd parties compliance and reporting. • Integrated compliance and investigation solution for suspicious activity. •Hi Integrity 'Special Handling' feature for increase confidentiality for internal investigations with full audit disclosure. • Execute and track ABC awareness and training campaign's. •Track costs and expenses using an integral multi currency accounting engine. • Contemporaneous 'Decision Log' included in the solution. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Claims/Complaints/Crisis/Incident Management User License |Blackthorn's versatile Claims/Complaints/Crisis/Incident Management is used for all types of cases with adaptable workflow and management capabilities. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Computer Emergency Response Document Library |The Blackthorn solution for monitoring Computer Emergency Responses is designed by experts with many years of experience or working in Computer Emergency Response Teams and provides comprehensive support, enabling teams in different locations to collaborate effectively and providing synchronised actions in real time for fast efficient and effective responses that limits damage to integral customer systems. Held in a secure activity log Blackthorn completes the planning execution and review process. Workflows follow best practice methodologies from organisations such as SANA, FIRST, CERT/CC and NIST. Tailor the key terms and labels to fit your precise needs, global task management is fully supported through drag and drop functionality. Associate evidence with individual incident records ensuring all information is found quickly and easily. Advanced reporting tools, at a glance dashboards, automated notifications and graphical models which will help you keep all stakeholders updated and follows the current government guidelines in an easy to implement and use manner. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Environmental Management |Blackthorn's Environmental Management solution meets the growing demand for all compliance and risk management activities in this area to be integrated within a single platform. It helps to streamline your processes and reduces the risk of safety incidents and non-compliance with Environemntal Management policies. Blackthorn's Environmental Management solution provides: A secure high-integrity record with out-of-the box features help both frontline and back office staff reduce administration and provide legally admissible evidence and inspection packs The ability to utilize out-of-the-box templates or create custom workflows suitable for tracking and management of all Corrective Action and Preventive Action (CAPA) Integrated accounting engine supports the accurate calculation of costs for budgeting and forecasting purposes. A platform which can be accessed through mobile devices for in-the-field operations and information collecting including, surveys, forms, photographs, video, and audio recordings of environmental management issues • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn Environmental Management Solution |Blackthorn's Environmental Management solution meets the growing demand for all compliance and risk management activities in this area to be integrated within a single platform. It helps to streamline your processes and reduces the risk of safety incidents and non-compliance with Environemntal Management policies. Blackthorn's Environmental Management solution provides: A secure high-integrity record with out-of-the box features help both frontline and back office staff reduce administration and provide legally admissible evidence and inspection packs The ability to utilize out-of-the-box templates or create custom workflows suitable for tracking and management of all Corrective Action and Preventive Action (CAPA) Integrated accounting engine supports the accurate calculation of costs for budgeting and forecasting purposes. A platform which can be accessed through mobile devices for in-the-field operations and information collecting including, surveys, forms, photographs, video, and audio recordings of environmental management issues • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn Fraud & Investigation Management Platform |Blackthorn's Fraud and investigations Case Management is used for all types of cases with adaptable workflow and management capabilities and integrated management interface. Communicate with interenal and external 3rd parties securely and in confidence with integrity security and confidentiality as part of the core application. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn GRC Case Management Platform License |Blackthorn's versatile Case Management is used for all types of cases with adaptable workflow and management capabilities. • Application is IL3 accredited and hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. •Blackthorn application transferring information and evidence with a full audit trail. Advanced API's for integrating quickly and easily with existing data sources • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data rentention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. Role Based Access controls are used for security and restricting access to unathorised users. Full audit trail capabilities are standard including legally admissibale 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 07:00-18:00. – • Software maintenance and updates. • Requires Blackthorn infrasturcture components or similar to be included as end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn GRC Computer Emergency Response Document Library |TThe Blackthorn solution for monitoring Computer Emergency Responses is designed by experts with many years of experience working in Computer Emergency Response Teams. It provides comprehensive support and enables teams in different locations to collaborate effectively and provide synchronised actions in real-time for fast, efficient and effective responses which limits damage to integral customer systems. Held in a secure activity log Blackthorn completes the planning execution and review process. Workflows follow best practice methodologies from organisations such as SANA, FIRST, CERT/CC and NIST. You can tailor the key terms and labels to fit your precise needs and global task management is fully supported through drag-and-drop functionality. Associate evidence with individual incident records ensuring all information is found quickly and easily. Advanced reporting tools, at-a-glance dashboards, automated notifications and graphical models which will help you keep all stakeholders updated and follow the current government guidelines in an easy to implement manner. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn GRC Information Management |Blackthorn is an easy-to-use and online governance, risk management and compliance (GRC) platform which has modular content libraries for best practice GRC activities. It enables quick and easy implementation processes and procedures to protect information and meet regulatory and legal responsibilities. Information Manager allows you to collect, filter and translate sensitive data from people and systems in your organisation as well as 3rd parties. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Regulatory and Legal Compliance Content Libraries |Blackthorn is an easy to use Governance, Risk Management and Compliance platform which is built on a single integrated information architecture and modular content libraries that enables data sharing for better operational performance. Out of the box best practice templates and workflows to cover all regulatory activities and help maintain consistent high quality control across the organisation. Blackthorn delivers the required controls and information on the legal and regulatory compliance position helping customers implement, track and report on the processes and procedures quickly and easily, saving time effort and cost. A centralised repository links operational data with controls and processes taking feeds from your existing systems. Straight forward with consistent quality, systems are implemented with a cost allocation engine to determine both the Regulatory cost and Legal compliance position. Customise to meet your departmental needs using easy to configure drag and drop features. Our solution for regulatory and legal compliance is focused on Data protection, Freedom of information, warrant management, Environmental responsibility, employment issues, staff screening, health and safety, anti-money laundering, anti-corruption regulations and SAS/70 parts l & ll, ISAE 3402. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn Risk Management Solution |Blackthorn qualifies AND quantifies risk through the use of consistent risk models for People, Information, Property, and Systems (PIPS). It can be deployed across your organisation quickly and easily using the Web based delivery model and pre defined risk models or you can create your own risk assessment. Quantification of risk added to an accounting engine provides accurate costs and controls. We support risk modelling using the following industry standards and best-practice: ISO27001, CVSS, SEI OCTAVE, OWASP, BS7799, CIAA, PCI DSS, US NIPC and Customer defined categories. Built in to risk manager is advanced functionality to enable detailed analysis of value appreciation and depreciation, exposure and cover, drag and drop visual modelling, critical control analysis, policy exception handling, monetary and points based results, wide ranging reporting options and automatic reminders for control reviews. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Risk Management Solution |Blackthorn qualifies AND quantifies risk through the use of consistent risk models for People, Information, Property, and Systems (PIPS). It can be deployed across your organisation quickly and easily using the Web based delivery model and pre defined risk models or you can create your own risk assessment. Quantification of risk added to an accounting engine provides accurate costs and controls. We support risk modelling using the following industry standards and best-practice: ISO27001, CVSS, SEI OCTAVE, OWASP, BS7799, CIAA, PCI DSS, US NIPC and Customer defined categories. Built in to risk manager is advanced functionality to enable detailed analysis of value appreciation and depreciation, exposure and cover, drag and drop visual modelling, critical control analysis, policy exception handling, monetary and points based results, wide ranging reporting options and automatic reminders for control reviews. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Security and Information Assurance Document Library |Blackthorn's solution for security and information assurance streamlines accreditation management, reduces administration and removes duplication of effort. A central repository captures and stores information froBlackthorn's solution for security and information assurance streamlines accreditation management, reduces administration and removes duplication of effort. A central repository captures and stores information from people and systems and provides access across an organisation. It follows the current government guidelines and has easy-to-implement workflows that capture all information relevant to accreditation management. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn Staff Screening and Vetting |Streamline and improve your screening and vetting processes whilst reducing administration and costs. Users are guided through the workflows to remove duplication of effort. Compliant with BS7858. Retain secure copies of confidential information and communicate securely with 3rd parties within a highly confidential system to maintain an efficient and effective screening process, dramatically reducing processing time and improving user satisfaction. This is easy to implement, with workflows to capture all relevant information and then track them in a secure manner. All information is held in a high-integrity record to provide an expert audit capability. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Blackthorn Staff screening and vetting |Stream line and improve your screening and vetting processes, reduce administration and cost. Users are guided through the workflows to remove duplication of effort. Compliant with BS7858. Retain secure copies of confidential information and communicate securely with 3rd parties within a highly confidential system to maintain an efficient and effective screening process, dramatically reducing processing time and improving user satisfaction. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Blackthorn User Acceptance Platform License |UAT Environment for testing of GRC software solutions in client environments. • Rental charge of UAT Infrastructure in IL2 & IL3 environments required for the completion of User Acceptance Testing Processes. • UAT licences for the UAT for use on the infrastructure will be required. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Environmental Health and Safety Case Management |Stream line your Environmental Health and Safety management and meet current government guidelines by the capture, tracking and reporting on key information in a secure hi-integrity record. Mobile data collection with out-of-the box features that help both frontline and back office staff reduce administration and provide legally admissible evidence and inspection packs. Blackthorn's integral accounting engine enables the accurate calculation of costs for cost recovery, budgeting and forecasting purposes. Blackthorn can be accessed in the field through mobile devices for 'coalface' operations where information can be collected including, surveys, forms, photographs, video, and audio recordings of Environmental issues. Keeping information in one place reduces duplication and speeds up dispute resolution. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Environmental Health and Safety Case Management |Streamline your Environmental Health and Safety management and meet current government guidelines through the capture, tracking and reporting of key information in a secure high-integrity record. Mobile data collection with out-of-the box features helps both frontline and back office staff by reducing administration and providing legally admissible evidence and inspection packs. Blackthorn's integrated Accounting engine enables the accurate calculation of costs for cost recovery, budgeting and forecasting purposes. Blackthorn can be accessed in the field through mobile devices for 'coal face' operations where information can be collected including, surveys, forms, photographs, video, and audio recordings of Environmental issues. Keeping information in one place reduces duplication and speeds up dispute resolution. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Environmental Responsibility Document Library for legal compliance |Blackthorn is an easy-to-use compliance platform which is built on a single, integrated information architecture that enables data sharing for better operational performance. Out-of-the-box and best practice templates and workflows cover all regulatory activities and help maintain consistent high quality control across the organisation. Blackthorn delivers the required controls and information from the legal and regulatory compliance position. Customisable to meet your departmental needs using easy to configure drag-and-drop features. Our solution for regulatory and legal compliance is focused on data protection, freedom of Information, warrant management, environmental responsibility, employment issues, staff screening, health and safety, anti-money laundering, anti-corruption regulations and SAS/70 parts l & ll, ISAE 3402. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Environmental Responsibility Document Library for legal compliance |Streamline your environmental legal compliance responsibilities using Blackthorn content libraries for best practice GRC. Implement and standardise your processes and procedures across the organisation helping to ensure all employees and 3rd parties meet your quality requirements. Implement, track and report with full accountability for proactive and reactive activities with out-of-the-box processes that deliver fast payback and usability. The solution Environmental Responsibility Document Library solution takes into account current government guidelines and uses easy to implement workflows that make compliance easier, efficient and less costly. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Freedom of Information Management |Reduce costs and administration in managing Freedom of Information requests. Remove inefficiencies and delays by using the Blackthorn Governance, Risk Management and Compliance platform. The modular content library for managing FoI and Data Protection issues contains all of the necessary workflows and content required to enhance or replace your current processes. Enable collaboration with different departments and submit information request with secure communications. All information is captured, filed and stored automatically to reduce manual, time consuming activities. Customise to your own specific departmental needs by adding new processes where required through drag-and-drop functionality. Automate alerts to task assignees to gather responses when information is required to complete your statutory responsibilities. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Information Security Risk Management Services - User |Blackthorn Information Security Risk Management Services include Risk assessments, Risk treatment, Risk modelling and Risk transfer. Our experts can assess your current set-up for any flaws and provide advice on solutions and ways to improve your security risk processes using their huge experience within this area. Information is recorded on a centralised repository which captures all relevant information then tracks issues and creates reports as required. Blackthorn application transferring information and evidence with a full audit trail. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Skills & Competencies Assessment |The Blackthorn Skills and Competency assessment module consists of a range of activities to assess, manage, monitor and track the skills and competencies of all your competencies for the effective performance of their roles. Blackthorn skills and competencies enables self assessment combined with automated peer reviews and comments on skills and evidence of experience to provide a comprehensive understanding of skills in your department or individuals. Skills and competencies is easy to implement and use, with workflows to capture all relevant information, then track and in a secure manner. All information is held in a high integrity record to provide an expert audit capability. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |Blackthorn Technologies Ltd |Workplace Risk Assessment |Blackthorn Work Place Risk Assessment enable customers to implement processes and procedures quickly and easily, to assess record and manage work place risk issues based around a common view of risk for People, Information, Property and Systems. Customise to your own departmental needs adding new processes where required. Calculate costs for budgeting and forecasting purposes against government standards using the integrated cost allocation engine. Information is held in a high integrity record to provide a full audit capability. Workplace Risk Assessments are based on the current government guidelines for legal compliance and is easy to implement and use, they capture then track and report on all relevant information. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn platform license. | |Blackthorn Technologies Ltd |Workplace Risk Assessment |Blackthorn Work Place Risk Assessment enable customers to implement processes and procedures quickly and easily, to assess record and manage work place risk issues based around a common view of risk for People, Information, Property and Systems. Customise to your own departmental needs adding new processes where required. Calculate costs for budgeting and forecasting purposes against government standards using the integrated cost allocation engine. Information is held in a high integrity record to provide a full audit capability. Workplace Risk Assessments are based on the current government guidelines for legal compliance and is easy to implement and use, they capture then track and report on all relevant information. • Application is IL2 & IL3 accredited • Hosted on pan government IL2 and IL3 accredited infrastructures. • Assessed by Home Office for interoperability with other government systems to provide an electronic communication to and from different systems directly. • Blackthorn application transferring information and evidence with a full audit trail. • Advanced API's for integrating quickly and easily with existing or new data sources. • Dual site disaster recovery capability is provided as part of the purchased service with failover and data replication. • Data retention rules and management are included as part of the application features. • Data and evidence and management are included as part of the application following BS3100. • Service Management through Blackthorn’s ePortal at IL3 on a separate database instance to ensure service continuity. • Role Based Access controls are used for security and restricting access to unathorised users. • Full audit trail capabilities are standard including legally admissible 'Decision Log' in addition to system logs. • Helpdesk available 08:00-18:00 • Software maintenance and standard software updates during the time of the contract (including patches and hot fixes as required to maintain application functionality). • Minimum users/month may apply. • Expenses will be charged for consultancy and project based activities outside the M25. • Service Management is provided through Blackthorn’s ePortal and a helpdesk available 08:00-18:00. BST • Software maintenance and updates. • Requires Blackthorn infrastructure components or similar to be included to provide end to end service. • Requires Blackthorn user license. | |BlueSky Solutions (Cardiff) Ltd. |Data Storage Consultancy |Storing Data in the most appropriate way is key challenge for organisations in the 21st Century. Our experience in delivering data storage solutions to the public sector ensures we are best placed to provide independent advice to improve your Data Storage processes. Through a thorough understanding and appreciation of current and known pending legislation we are able to offer advice that enables your organisation to make the full use of the most suitable Cloud based solution. We have experience in creating File Plans, asset registers and the implementation of Electronic Document & Records Management Solutions (EDRMS). Our consultancy will aim to resolve your business requirements including storage consolidation, Data high availability, Data backup and recovery and Data Migrations. | |BlueSky Solutions (Cardiff) Ltd. |Migration and Archiving Consultancy |Understanding what information to keep and which data to dispose is not an easy business and when you add in the complexity of migrating your information into new systems it is likely you will need some impartial, expert advice. As a company with a proven track record of helping the public sector achieve value for money from cross-technology and multi-supplier ICT deliveries through a hands-on approach to implementation and by providing consultancy, project management and all on-boarding services and with Information Management at the heart of the business we can provide you with the advice you need. We have experience in creating File Plans, asset registers and the implementation of Electronic Document & Records Management Solutions (EDRMS). | |Bramble.cc Limited |Bramble.cc_MagenTys – Software Testing Services |MagenTys is an independent UK based Software Testing company. We have successfully developed a comprehensive Software Testing service to address the full software lifecycle and production support of complex, diverse IT applications and architectures. Our aim is to continually improve the quality of your software and ensure your IT business goals are delivered to the highest quality standard, within time and budget. We specialise in the Financial Services, Insurance, Retail, Digital and Government sectors. Our expertise help large or small organisations reduce IT project spend by delivering enterprise, web and mobile applications that are robust and fit for purpose once implemented into live environments. The Managed Testing Service provides highly skilled and experienced teams of Test Consultants that can help deliver complex and business critical IT programmes (CRM, ERP, APM, Sage, Oracle, HP) for both functional and non-functional requirements. The solution encompasses: • Test Strategic Planning • Acceptance Test Driven Development ATDD • Behavioural Driven Development BDD • Test Management • Test Automation • System Testing • Defect Management • Test Automation & Consultancy • Test Automation and Consultancy Our test solutions are technology and product agnostic and have been successfully delivered across a wide range of project requirements that include Finance Business Applications, Data Warehouse & Business Intelligence, Web/eCommerce, Mobile, System Integrations and Data Migrations. The Test Consultancy division focuses on helping organisations improve their internal test practices by advising on Test Process Improvement, Testing Standards, developing organisational Test Strategies and implementing Test Automation frameworks. We have our own specialist Products in Test Automation and Test Consultancy, whilst partnering with the recognised market leader, HP, in enterprise level testing tools that include Quality Centre, Quick Test Professional (QTP) and LoadRunner. Open source test tools currently utilised include Selenium Webdriver, Cucumber (Java / Ruby) and JMeter. MagenTys prides itself on the quality of our consultants and providing test solutions that adopt the very latest techniques and industry methodologies. We have successfully built a portfolio of clients that include Bank of America/Merrill Lynch, Legal & General, MGM Advantage, GPT Halverton, Coutts & Co, Natwest, RBS, Thorntons, Hailo, ustwo and Best Western. | |CGI |CGI - CRM - Dynamics CRM Performance Review |Many organisations are using Microsoft Dynamics CRM, either On-premise, Online or private cloud, to provide a single, complete view of relationships 'with citizens, services and places' across all touch points so your staff have the information to manage these relationships, as and when necessary. However sometimes the system doesn't perform as you'd expect or require. CGI's Performance review for Dynamics CRM will identify bottlenecks and make recommendations for improvement. As a Microsoft Gold certified Partner, we deploy fully qualified people to work on your project ensuring the best outcome. We have over 400 Dynamics CRM consultants with experience of implementing CRM in large, complex heterogeneous environments including in the Public Sector. Our five day packaged service can be run at any time during implementation to optimise performance, from user acceptance testing through to on-going operation. You receive tuning advice, help with overall user adoption and efficiency, guidance on key performance thresholds and optimisation recommendations. The outcomes of this service are: • An understanding of root cause for performance bottlenecks and steps for suggested resolutions • General performance tuning advice for current systems and to support future scaling • Noticeable application performance improvements which help with overall user adoption and increase staff efficiency • Knowledge transfer of best practices and recommendations to key support and implementation staff • Advice and guidance on monitoring, alerting and actions for key performance thresholds The following components and analysis will be included in the review: • Client devices: Minimum and recommended client machine specifications, JavaScript optimisations, Outlook client tuning. • Network: Network infrastructure and architecture issues, tracing performance issues, Windows network optimisations settings. • Application and Platform Servers: Performance monitoring, server optimisation settings, server architecture optimisation, high level code assessment. • SQL Server: Long running queries, index fragmentation, key table to monitor, blocking and deadlocking, virtualising SQL, optimising database maintenance plans, database tuning and optimisation settings, database tuning tools and performance counters. We can plan performance testing environments and processes and work with you to understand user performance concerns and translate these into solutions that can be reliably tested and implemented with minimal impact to on-going operations. In addition to providing a CRM Performance Review, CGI can also provide a wide variety of associated services including: • business consultancy and advisory services • IT strategy development and alignment • business transformation and benefits realisation • programme and project management • road mapping, requirements scoping and business analysis • enterprise architecture and organisational cloud strategy support • demonstrations, proof of concepts and pilots • requirements analysis and design • configuration and customisation • application development, integration and data migration • project implementation and deployment • training and testing support • solution health checks, diagnostics and optimisation • hosting and application management support (AMS) • upgrade assessment, implementation and support | |CGI |CGI - Dynamics CRM / xRM Services |Citizen expectations for responsive, transparent government services have never been higher. Many local and central government departments and agencies are striving to cost-effectively and effi ciently provide the highest levels of service and accountability. Many organisations are using Microsoft Dynamics CRM to provide a single, complete view of relationships 'with citizens, services and places' across all touch points so they have the information to manage these relationships, as and when necessary. With Microsoft Dynamics CRM, organisations have the ability to improve collaboration, communication, operational insight, and overall effi ciencies. To help you realise sustainable benefits and maximise your investment in Microsoft Dynamics CRM / xRM, CGI can provide a wide variety of cCloud services across the entire Dynamics CRM / xRM lifecycle including: • business consultancy and advisory services • IT strategy development and alignment • business transformation and benefits realisation • programme and project management • road mapping, requirements scoping and business analysis • enterprise architecture and organisational cloud strategy support • demonstrations, proof of concepts and pilots • requirements analysis and design • configuration and customisation • application development, integration and data migration • project implementation and deployment • training and testing support • solution health checks, diagnostics and optimisation • hosting and application management support (AMS) • upgrade assessment, implementation and support These services can be applied to any public sector area including healthcare, citizens services, local government, social housing, central government, regulators, agencies, justice, police, security services and defence. Applications can include customer relationship management, case management, service management, contact centre, workflow, business process automation (BPM), shared service centre support, citizens services, sales and marketing, single customer views, stakeholder relationship management, information requests, complaint management, collaboration platforms and portals. CGI can also leverage the agile development platform capabilities of CRM to deliver a solution to manage any relationship, or xRM where 'x' can be any logical entity. We can deploy Dynamics CRM either on-premise, Microsoft's own public Ccloud service or within a private cloud hosted CGI's Secure or Private Clouds in one of CGI's data centres. We can leverage our wider Microsoft and non-Microsoft capabilites to deliver a holistic complete CRM solution and seamless processes. Our overall Microsoft capability includes SharePoint, BizTalk, SQL Server, Reporting Services (SSRS), Integration Services (SSIS), Business Intelligence, ASP.NET development, Azure, Office365, Outlook, Exchange, Lync, Yammer, Windows Server, devices, mobile and IT infrastructure. With one of the largest Microsoft capabilities in the UK, CGI has 15 Microsoft Gold competencies, including CRM and ERP, and is considered to be among the top three Dynamics partners in EMEA. We have over 400 CRM consultants and use a range of development approaches, including agile or waterfall, to deliver best practice in the most appropriate way. We employ Microsoft certified consultants and use fully accredited methodologies, including Prince2 and Microsoft's Sure-Step, to deliver predictable outcomes. | |CGI |CGI - Government Secure IL3 Mobility Service |CGI's Government Secure IL3 Mobility Service helps clients increase employee efficiency and productivity by means of a provisioned secure tablet, all while reducing deployment costs. CGI provides a complete service to provision, deploy and manage Apple iOS and in future Windows 8 devices with secure connectivity and access to client's enterprise IT services. The service is supported by a Service Desk and Security incident monitoring and reporting. The services accessible securely by the devices includes e-mail, calendar, file shares, intranet and internet websites and other enterprise web applications - all defined by the client's security policies and user profiles. CGI provides in addition to this service Cloud and Security consultancy services to help you decide on the right security approach and platform to meet our client's business requirements. Our secure IL3 data centres are located in the UK, with this service is hosted in Wales. CGI will work with clients to create the security profiles and apply them, to the provisioned devices. The service allows clients to take secure devices and services with little investment in house, all delivered from CGI's robust Cloud platform. | |CGI |CGI - IL3 ONE Exchange Service |CGI's IL3 ONE Exchange Office Productivity Suite hosted on the Secure Government Cloud (SGC) Platform helps you increase efficiency and reduce cost. CGI provides a complete service to manage the migration and delivery of cloud-based Microsoft Exchange supported with active directory, a servicedesk and portal. Lync and sharepoint also available. Providing flexible email, instant messaging, conferencing, voice & telephony and collaboration software as a service. CGI provides cloud consultancy to help you decide on the right platform to meet you business requirement. Our data centres are located across Europe but this service is hosted in Wales. CGI will create a service migration plan that agrees how a customer will onboard to the service, covering management, timescale, data standards and pricing for any ad-hoc service design elements. In addition CGI creates an exit plan that outlines how a customer can exit from the service if required. | |CGI |CGI - IL3 ONE Office Productivity Suite |CGI's IL3 ONE Office Productivity Suite hosted on the Secure Government Cloud (SGC) Platform helps you increase efficiency and reduce cost. CGI provides a complete service to manage the migration and delivery of cloud-based Microsoft Exchange, Lync and Sharepoint supported with active directory, a servicedesk and portal. Providing flexible email, instant messaging, conferencing, voice & telephony and collaboration software as a service. CGI provides cloud consultancy to help you decide on the right platform to meet you business requirement. Our data centres are located across Europe but this service is hosted in Wales. CGI will create a service migration plan that agrees how a customer will onboard to the service, covering management, timescale, data standards and pricing for any ad-hoc service design elements. In addition CGI creates an exit plan that outlines how a customer can exit from the service if required. | |CGI |CGI - IL3 ONE SharePoint Service |CGI's IL3 ONE SharePoint Office Productivity Suite hosted on the Secure Government Cloud (SGC) Platform helps you increase efficiency and reduce cost. CGI provides a complete service to manage the migration and delivery of cloud-based Microsoft Sharepoint supported with active directory, a servicedesk and portal. Mail and Lync also available. Providing flexible email, instant messaging, conferencing, voice & telephony and collaboration software as a service. CGI provides cloud consultancy to help you decide on the right platform to meet you business requirement. Our data centres are located across Europe but this service is hosted in Wales. CGI will create a service migration plan that agrees how a customer will onboard to the service, covering management, timescale, data standards and pricing for any ad-hoc service design elements. In addition CGI creates an exit plan that outlines how a customer can exit from the service if required. | |CGI |CGI - Office 365 Readiness |Office 365 delivers Microsoft Office in the Cloud. It's a way of ensuring that you always have the latest version of Microsoft Office products by using them through the cloud with a pay-as-you-go approach to licensing. The package includes Office Professional Plus, Sharepoint, Exchange and Lync for Enterprise instant messaging. CGI provides consultancy and advisory services on implementing Microsoft Office 365 in your organisation that take account of Public Sector needs including the all-important data protection issues. We deliver a scoping study and the outline of a solution aligned to your specific needs. This will quickly demonstrate whether Office 365 is right for your organisation and, if it is, provide a price for implementation and operation of the service. Most organisations find that the cost of operating Office 365 is significantly less than the cost of their previous mail environment. CGI's service is different because we understand the special requirements of the Public Sector. We know that security is important to you. We are fully aware of the regulatory environment especially when it comes to data sovereignty. And we are a Microsoft Gold certified Partner meaning that we have fully qualified people available to work on your project, ensuring the best outcome. | |CGI |CGI - Strategic Assessment on Customer Data |Understand your customers / stakeholders through effective and efficient management of all your customer data, ensuring data quality, data useability, data relevance and structure to support you business priorities and goals Data consultancy is a core capability for CGI. Our clients consider accurate, non-redundant and useful data to be a critical element of their business success and have engaged with us to ensure competitive advantage through our expertise, tools and methods. Our approach starts with two 3-hour interview sessions with a senior executive from your organisation to understand your vision and strategic objectives. Following this, CGI will enter into a five to ten day phase of ‘Discovery’ phase comprised of a series of workshops with key operational process owners and data stewards from your business. The output of these discovery workshops will be documented business processes and data sources that support your customer-focused business operations. Using this output, CGI will enter into 1 week ‘Analysis’ phase that evaluates how your data is captured, secured, monitored and governed with a view to maximising your Customer Experience programme. | |CGI |CGI - Supply Chain Review |Would you like to be confident in: 1) minimising inventory losses; 2) maintaining close control of costs; and 3) improving customer service? through intelligent use of the latest track and trace techology? To track vehicle and inventory movements, locally and globally, requires management and effective analysis of a wide range of data. Many track and trace solutions now use the cloud to distribute that information. Our Intelligent Logistics Assessment is one of a number of supply chain consultancy services that CGI offers worldwide. The assessment service is one of a number of capabilities within our supply chain consultancy portfolio. This portfolio is designed specifically to support IT leaders and supply chain professionals in maximising the value of Supply Chain activities within their organisations. Our services are provided by highly experienced people equipped with proven methodologies and approaches, to help you: 1) Establish effective alignment of IT to supply chain goals and help you realise the maximum value from your supply chain operations; 2) Identify and source the right technology solutions for your supply chain needs from our range of partner vendors and extensive market knowledge; and 3) Address current and future supply chain challenges through implementation of best in class solutions. | |CSC Computer Sciences Limited |Cloud Adoption Assessment |You want to capture the advantages of cloud computing but avoid risk and new sources of complexity. Cloud Adoption Assessment service provides shape strategy, identifies ideal workloads and applications to cloud-enable and develop a strategic roadmap for your organisation. A price for this service can be quoted on assessment. Specific Terms and Conditions will apply according to the level of service requested. Keywords: Consultancy, Consult, Private, Public, Platform, PaaS, IaaS, Infrastructure as a Service, Host, Hosting, VM, VMware, SaaS, DaaS, On Premise, Citrix, Microsoft, Off Premise, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Cloud Computing Security Assessment Service |Audit log assurance service: Security event logging service, designed to gather the logs from all assets to a central database. From this database a rule set is applied so alerts are generated to a number of analysts based on an agreed priority rating. This is a key part of supporting things like GPG 13.

Managed Endpoint Protection: A traditional Anti Virus service that is now seen on almost all clients. With the optional extra controls such as personal firewall, and host based intrusion prevention to ensure the clients remain secure. All managed centrally and with updates applied as required.

Managed vulnerability assessment: A reporting service where a scan is conducted across the infrastructure. The report score and details all vulnerabilities on the assets to allow remediation of these and improve security.

Horizon: The provision of a security dashboard so different feeds are all sent to a central dashboard. From this dashboard the reports can be tailored to the different roles from engineers to chief security officers.

Technical compliance service: As the requirements on the IT department increase in terms of standards and auditing this service will produce reports on a regular basis to reduce the support and cost required to meet these requirements.

Managed encryption service: As assets become more mobile the encryption service offers a way to encrypt assets and centrally manage the service to ensure users still have access when required.

Data leakage protection: Prevent users sending sensitive or inappropriate data to unauthorised persons either intentionally or in error.

Intrusion detection/prevention system: Attacks from inside the network and from outside via the internet can be alerted on to a central team of analysts, these alerts are based on signatures and anomaly detection.

Keywords: Consultancy, Consult, IL0, IL1, IL2, IL3, Secure, Risk, Transformation, Encryption, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |ERP Testing as a Service |CSC's ERP Testing Service offers standardised and shared services with pre-built accelerators for standard modules, business processes, and certified outputs for application testing across the ERP (SAP, Oracle and PeopleSoft) applications. It benefits clients through a lower total cost of development and accelerated time-to-market from early defect detection and CSC's leveraged resources and investments. The price for this service is calculated on a per project basis and is subject to assessment. A price can be quoted upon assessing the cost and effort required for the service. Specific Terms and Conditions will apply according to the level of service requested.

Keywords: Consultancy, Consult, TaaS, Testing as a Service, IL0, IL1, IL2, IL3, Test and Development, T&D, ERP, Oracle, PeopleSoft, DTaaS, SQL/Server, DB2, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Essential Open Source Applications - Office Suite |CSC Essential Applications offers the benefits of open source software combined with CSC's market leading service delivery, security management and client support. CSC provide a link and some basic support to enable the download and install of the LIbreOffice suite onto your desktop. LibreOffice is a comprehensive, professional-quality productivity suite that containing word processor, presentation development, spreadsheet and database tools. CSC also are able to additionally offer consultancy services to support the integration of LibreOffice, or any other Office Suite, or even your desktop to the CSC Secure Save to Cloud infrastructure. This provides SSL encrypted access to cloud based storage. A future offering will include a cloud based open source office suite. | |CSC Computer Sciences Limited |ICT Security and Forensic Investigative Services |The CSC's ICT Security and Forensic Investigative Services provides the variety of skills and expertise needed to meet the unique challenges of your organisation's digital forensic and investigative requirements. Investigation services are provided which cover the entire Information Security Lifecycle and add immediate business value by improving the customer's ability to respond and deal with security incidents and breaches and helping them reduce their exposure to security incident based risk. A price for this service can be quoted on assessment. Specific Terms and Conditions will apply according to the level of service requested. Keywords: Consultancy, Consult, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years, SOC, Security operations Centre, Protective monitoring, security analyst, HMG13 compliant, internal and external monitoring | |CSC Computer Sciences Limited |Mobile Testing as a Service |CSC offers end to end mobile application testing solution covering both browser based and thick client mobile application testing solutions. CSC's solution includes functional, performance and security testing as well as test automation across mobile devices, browsers, platforms, network carriers and geographies. CSC's solution helps clients with improved end-user experience, enhanced quality, lower testing costs and reduced time to market. The price for this service is calculated on a per project basis and is subject to assessment. A price can be quoted upon assessing the cost and effort required for the service. Specific Terms and Conditions will apply according to the level of service requested.

Keywords: Consultancy, Consult, TaaS, Testing as a Service, IL0, IL1, IL2, IL3, Test and Development, T&D, Mobility, Application, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Proof of Concept - Cloud Smart Start |CSC Smart Start is a hands-on proof-of-concept program that lets you test drive the cloud, minimize risk and avoid capital investments even for an on-premises private cloud while discovering the benefits of the cloud. A price for this service can be quoted on assessment. Specific Terms and Conditions will apply according to the level of service requested. Keywords: Consultancy, Consult, Private, Public, Software, Platform, Host, Hosting, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Security Testing as a Service |CSC Security Testing as a Service offering delivers the most essential security testing services including Web Application Security Testing, Threat Modeling & Risk Assessment and Applications / Network Security Assessment. CSC Security Testing service provides a combination of excellent security testing resources and commercial and open source tools in an “on-demand” and pay-per-use model. The price for this service is calculated on a per project basis and is subject to assessment. A price can be quoted upon assessing the cost and effort required for the service. Specific Terms and Conditions will apply according to the level of service requested.

Keywords: Consultancy, Consult, TaaS, Testing as a Service, IL0, IL1, IL2, IL3, Test and Development, T&D, Mobility, Application, Platform, VM, VMware, Virtual Machines, Multi-platform, Multi-tenant, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Software as a Service (SaaS) - Cloud Office Apps Migration - Microsoft Office 365 |This service will assess organisations needs and provide a migration plan for the introduction of office based apps. By way example, CSC Office 365 offers Microsoft's commercial collaboration services on a cloud based platform. CSC provides the implementation, integration, and change management services to create an integrated version of Microsoft's collaboration offerings. The combination of CSC services and Microsoft's solutions provides the same large-scale tools without the hassle of software upgrades and hardware refreshes. CSC provides the implementation, integration, and change management services to create an integrated version of Microsoft's collaboration offerings. The combination of CSC services and Microsoft's solutions provides the same large-scale tools without the hassle of software upgrades and hardware refreshes. A price for this service can be quoted on assessment. Specific Terms and Conditions will apply according to the level of service requested.

Keywords: Consultancy, Consult, SaaS, Software as a Service, Platform, Applications, Application Storage, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |CSC Computer Sciences Limited |Storage as a Service (SaaS) - Cloud Storage Assessment |In just 6 to 10 weeks, a CSC Cloud Storage Assessment will give you a clear and detailed view of your storage environment; identify shortcomings; and recommend a strategic roadmap to improve performance, cost-effectiveness and flexibility. The main deliverable of the assessment is a strategic roadmap that shows you how to align your storage environment with your business and IT objectives. It takes into account your existing storage service contracts and helps you make the most of them. A price for this service can be quoted on assessment. Specific Terms and Conditions will apply according to the level of service requested. Keywords: Consultancy, Consult, Storage as a Service, SaaS, Archive, Archiving, Encryption, Data, GB, TB, PB, Gigabyte, Terabyte, Petabyte, Back up, Backup, Personal Storage, Primary Storage, Local Storage, Remote Storage, Rest, Restful, API, API Accessible, IL0, IL1, IL2, IL3, CIFS, NFS, Recovery, SFTP, FTP, EMC, NetApp, IBM, Storage Virtualisation, Flash, SAS, ATMOS, Centerra, SATA, VNX, VMAX, vBlock, VCE, Cloud, Compute, Computing, Secure, Green, Efficient, UK Hosting, Public Sector, PSN, GSI, CSC Cloud Services, OPEX, CAPEX, Proof of Concept, PoC, Free Trial, High Availability, HA, SLA, Police, Health, Government, Council, Local Government, Scalable, List X, Automatic Failover, SAP, DR, Disaster Recovery, Multisite, Data Retention, 3 years, 7 years | |Camwood Limited |Application Consultancy Services |Camwood’s consulting practice provides services for every major application challenge which enterprises face. Customers who engage Camwood’s consultancy services experience smoother more efficient application projects with significant reductions of project time and costs. Camwood’s consultancy services are provided with best practice at its core and other determining factors such as: • Delivering value to the project stakeholders • Compliance to standards and customer business practices • Ensuring quality of services • Reduction of risk, time and costs Our consultants draw on their experience of hundreds of successful large scale application migrations and use their application expertise to advice on the best methodology and processes in the tailoring of a solution to complete each client’s unique requirement. Our many years of enterprise experience from the public and private sector are drawn upon and are complemented with Camwood’s own unique methodologies and application project delivery expertise. Our consultants have competencies which include but are not limited to: • Desktop Transformation • Software Packaging (MSI,App-V, SWV, Citrix) • USM (AppSense, UEV, RES) • Data Analysis (e.g. SQL, Advanced XL) • Engineering Environment sign off • Team Management • Training/Mentoring Externally • Training/Mentoring Internally • ITIL • Security clearance BPSS, SC ( DV upon application) Our consultancy engagements over many years are varied and we have been responsible for application delivery, training and consulting for large scale transformation programmes, for large government agencies, to ad-hoc consultancy services for individual schools or small businesses. Camwood’s expert consultants can be engaged on an ad-hoc day basis or engaged to use their application expertise to advice on the best methodology and processes in the tailoring of a solution to complete a client’s unique requirement. | |Canopy |Core HR Information Solutions (Employee Central) Success Factors |Canopy is pleased to offer leading edge SAP system as a Software-as-a-Service (SaaS) business solution ► with a flexible and scalable (pay-as-you-use) user-based price model ► hosted in a secure Cloud service centre in Germany ► currently available at Impact Level 0 (IL0) ► with competitive availability service level ► on demand enriched with competent process consultancy, support and training services. One core global system-of-record. Effective-dated job, pay, and organisation data across geographies, cost centers, legal entities, and employee types. • Integration with talent. Make informed talent decisions based upon a complete picture of your employees that combines your core HR, talent and employee data in one location. • Powerful workforce analytics and planning. Integrate workforce data with financial data from external systems. Use metrics to know what to measure, benchmarks to show how you’re doing and identify gaps that thwart your business goals. • Collaboration. Put the wealth of employee talent, HR, and profile data to work by enabling employees to connect and share knowledge, driving real achievement of your business goals. • Continuous innovation. Cloud-delivered continuous enhancements with no additional cost or disruption to your organization. Using Succesfactors SaaS Solution generates rapid business value for our customers: ► The service is complete as an end-to-end solution including license ► An affordable, transparent and predictable cloud model ► If the customers’ business changes, our solution’s ability to scale convinces. Experience and experiment with the service in advance of any purchase by benefitting from our 30-day trial version for potential customers! | |Canopy |Core HR Information Solutions Success Factors |Canopy is pleased to offer leading edge SAP system ► as a Software-as-a-Service (SaaS) business solution ► with a flexible and scalable (pay-as-you-use) user-based price model ► hosted in a secure Cloud service centre in Germany ► currently available at Impact Level 0 (IL0) ► with competitive availability service level ► on demand enriched with competent process consultancy, support and training services. SuccessFactors Employee Central provides comprehensive core HR functionality AND is built for Business Execution. With Employee Central you can manage your employees’ HR information and automate common HR processes with a graphical, easy to use solution. HR reports and auditing capabilities help you meet regulatory compliance and answer your key HR related questions. With Employee Central, you can capture more than the usual HR data, and allow employees to create rich profiles that express their skills, interests and career aspirations. With collaboration and social networking capabilities they will connect with peers, share knowledge and drive greater productivity. Using Succesfactors SaaS Solution generates rapid business value for our customers: ► The service is complete as an end-to-end solution including license ► An affordable, transparent and predictable cloud model ► If the customers’ business changes, our solution’s ability to scale convinces. Experience and experiment with the service in advance of any purchase by benefitting from our 30-day trial version for potential customers! | |Capgemini UK plc |Support & Integration Services |Capgemini is one of the world's most experienced and successful technology companies with a wealth of experience in the UK Public Sector. Capgemini offers a comprehensive range of Information Technology (IT) and business services designed to support any public sector organisation, including Service Integration and Management (SIAM), System and Service Integration (SSI), IT Service Management (ITSM) and Service and Help Desk Services. Capgemini also has extensive experience in the upgrade, configuration, management and support of complex legacy systems such as Oracle ERP R11, Oracle ERP R12 and SAP ERP. We can provide services from across the project lifecycle, from application design, development, implementation, integration and deployment, through to project and programme management to system support, maintenance and patching. Capgemini also offers a range of Agile services, such as Agile development and delivery, Agile consultancy, Agile training and coaching, encompassing techniques such as Agile Sprints and Scrums to enhance project performance and maximise benefits. In addition, Capgemini can provide a range of Commercial off the Shelf (COTS) and Open Source analytical tools and services (including selection, experimentation, design, development, architecture and integration), as well as business deployment, business process, change management and benefits management (baselining/realisation) services to support organisations as they adopt new tools and technologies. Capgemini has a large pool of security cleared resources, and is able to offer SC and DV-cleared resources where security is a priority. Keywords: Oracle, R12, Oracle R11, Upgrade, Enterprise Resource Planning, ERP, Application, Support, Supported, Agile, Agile Development, Agile Delivery, Agile Sprint, Agile Scrum, Agile Coaching, Management, Managed, Configured, Configuration, Configured, Maintenance, Maintained, Service Integration & Management (SIAM), Systems & Service Integration (SSI), Service Desk, Help Desk, IT Service Management (ITSM), Business Change, Master Data Management, Data Analytics, Analytical, Big Data, IL0, IL1, IL2, IL3, Impact Level, Secure, Security, Secure Cloud Services, Infrastructure as a Service, IaaS, Software as a Service, SaaS, Digital, Proof of Concept, POC, Consulting, Consultancy, Project, Backup, Back-Up, Restore, Disaster Recovery, Patch, Development, Strategy, Commercial off the Shelf, COTS, Business Deployment, Business Process, Change Management, Benefits Management, Benefits Realisation | |Capgemini UK plc |Testing & Quality Assurance Solutions |Capgemini offers a comprehensive suite of Testing & Quality Assurance Services, providing Test Management, Test Automation, Test Process Improvement, Performance Testing and Consultancy. With extensive experience and expertise in a range of Testing & Quality Assurance services and solutions, including our proprietary TMap NEXT® and TPI NEXT® testing methodologies, Capgemini has contributed to Testing & Quality Assurance engagements across many industries and sectors, including UK Government. Capgemini offers the following strengths and differentiators that extend our position as the Industry Leaders in software testing: • Proven experience of running large scale Testing programmes; • Proven experience of end-to-end Testing services for various industries; • Experience of successfully executing large-scale Testing engagements, some with sizes of 600+ Test professionals; • Availability of the right mix of local & Rightshore test professionals with worldwide presence; • Recognized and acclaimed Industry testing standards: TMap NEXT® and TPI NEXT®; • Innovation and industrialisation processes that ensure continuous reuse of Test Conditions for specific domains; • Proven framework to improve Test Maturity through Quality Blueprints (QBP); • Proven capabilities in setting up Accelerated Test Centres of Excellence for Client Organisations; • Proven consulting capabilities, such as Test Consulting & the Accelerated Solutions Environment (ASE); • Technology Centres of Excellence (CoEs) comprising of: Automation CoE, Performance CoE, Security CoE, Data Management CoE, Environment CoE and BI CoEs ensuring that the latest trends are being studied and industrialised within the Practice and with our customers. Capgemini Group was ranked no.1 for testing services by Ovum in 2012. | |Cento Consulting Ltd |Cloud Brokerage Service |Cento Consulting Ltd offers a Cloud Brokering Service to clients who wish procure cloud services but are not sure what they need or what is available for UK Public Sector. Cento Consulting is a small specialist consultancy team who assess solutions from leading Cloud providers across core IaaS, PaaS, SaaS, services Cento provides Cloud assessments to clients of the following Specialist Cloud Services: • Onboarding (Yes) • Design Authority (Yes) • Business Analysis (Yes) • Design and Development (Yes) • Project Specification and Selection (No) • Deployment (Yes) • Transition Management (No) • User Management (No) • SIAM Enterprise Architecture (Yes) • Project Management and Programme (Yes) • Management and Governance (No) • Service and Systems Integration (Yes) • Service Management (No) • Software Support (No) • Information Management and Digital Continuity (No) Cento is able to offer a completely independent assessment of offerings from niche Cloud service providers and is able to negotiate delivery of these services through a variety of mechanisms either direct or as an intermediary. Our Cloud brokerage service provides unbiased and impartial advice to CTOs, CIOs and CEOs who wish to adopt emerging technology but are unsure on how to integrate public and private cloud solutions with existing services as part of their ICT strategy. With a team of specialist architects, communications engineers, software specialist and client executives Cento is able to assess your requirements, recommend a coherent strategy and demystify the plethora of solutions available. The G-Cloud framework offers the opportunity to identify providers and solutions but in order to integrate these effectively to reduce OPEX and CAPEX Cento offers clients completion of business cases. Our expertise is especially strong around solving integration and migration challenges. We also understand pricing schemes of each provider, as well as their long terms goals. We also have wide experience of how Cloud in UK public sector has been delivered. As a minimum, we will identify all details required by the G-Cloud standard framework: Technical boundaries/interfaces • on-boarding process e.g. moving on to the service • off-boarding process • data processing and storage locations • data location options • support boundaries/interfaces of the service • service roadmap • performance attributes • backup & disaster recovery details • Any ‘Real time’ management information • We will also clarify additional technical details specific for each type of service: IaaS, PaaS and SaaS, in an easy to understand and compare table. Information Assurance. Cento is a UK Government Sector company, specialising in cloud software development, consulting and services. We enable our clients to reduce CAPEX and OPEX on ICT services and partner with SME organisations who are accredited to operate within the confines of CESG IL2/IL3 (2-2-4 & 3-3-4) accreditation and above. Throughout our portfolio, partners are certified to ISO9001, ISO14001, ISO27001 and SAS-70 II (ISAE 3402) standards, or combinations thereof. Where required, Cento can provide an appropriate accreditation response to the specific requirements of any given service. As part of our Cloud Brokerage Service we provide clear documentation that covers all technical, security and commercial aspects of the supplier(s) recommended. Pricing. Cento invoicing policy is 30 calendar days from the date of invoice. Invoicing will be in advance or in arrears (after the work has been completed and approved by the client) for Lot 4 activities. Where 3rd parties demand payment terms different to the above, Cento will notify clients as soon as possible. Termination Terms. All Cento services are subject to simple and un-ambiguous termination terms. Our typical termination notice is 2 weeks (for consulting, development and deployment activities), with actual days worked (according to timesheets) payable by the client. Any finalisation of deliverables will need to be performed in that time. By the Supplier (removal of the G-Cloud Service) The G-Cloud termination terms are agreed within the framework agreement. In general, all services purchased under this framework can continue to be supplied to consumers should the framework be withdrawn by the supplier. Additional features not applicable to this service Our standard Terms and Conditions for Lot 4 Cloud Brokerage Service can be requested from Cento Consulting Ltd, 74 Chesterton Lane, Cirencester, Gloucestershire GL71TR. Email: grant.hume@gmail.com Tel: +44 (0) 7949 987742 | |Civica UK Limited |Civica Cloud Services |Civica’s Cloud Services are designed to provide transparent and predictable pricing including for the resource-based elements of Civica’s G-Cloud Software-as-a-Service solutions. Services are underpinned by accreditations including ISO9001 and any subsequent service management is built on ITIL principles. Requirements gathering and feasibility Business change consultancy Structured requirements gathering and analysis Business process visioning / re-engineering Business case production including feasibility and financial studies Technical and service visioning Application and cloud service development Managing Successful Programmes (MSP)-based programme management Design and development of cloud solutions using a range of technologies Customisation and tailoring of existing solutions Migration Implementation services Systems integration including external systems and third-party interfaces Configuration and installation, including hardware and infrastructure Transitional services including data take-on, loading, conversion and migration Security and business continuity Unit, data migration, system, integration, performance and user acceptance testing Training requirements development and programmes Operational support User support including service desk, online portal and onsite support Production support Application maintenance and enhancement Remote application and database support Service management based on the Helpdesk Institute (HDI) practices (based on ITIL) Data processing including records management | |Commodity IT Limited |Specialist Support Services |Commodity supports a wide range of business, operational and technical support services - we can deliver anything from a single man day to an operational team or resourcing programme. If your organisation is using either contract resources or consultancy services we can provide a well structured and quality service at reduced cost - we compete effectively with both agencies and service organisations offering the advantages of both Examples of areas where we can offer resources include – • Technical Support and Consultancy • Database, Middleware and Automation • Commercial and Procurement Services • Specialised Project Management • Service Delivery and Operations Management • Technical Architects • Security Services and Consultancy • Performance and Capacity Planning • Business Continuity and Disaster Recovery • Data Centre Environmental, Physical Planning and Audit Services • Data Destruction and Certification • Conversions and Migrations • Hosting and Disaster Recovery • Java, .NET and Sharepoint Development • Storage Support and Consultancy | |Company Net Limited |Company Net CRM/xRM On Demand With Integration Services Included |Company Net, the leading Microsoft Dynamics Gold Partner, and are pleased to provide our Public Sector customers with Microsoft Dynamics CRM OnDemand Software as a Service (SaaS) offering:

Business Process Automation and Management 
Legacy System Replacement
Outcome tracking and escalation platform
Complete end to end responsibility and accountability
Native Integration with Outlook
24/7 Help Desk 

Microsoft Dynamics CRM provides enterprise class xRM capabilities utilised to replace legacy Business Process Automation and Management tools, providing first class integrated solutions. By providing self-service flexibility, intuitive role / task based user interface and seamless Outlook Integration, Company Net Dynamics CRM OnDemand will ensure maximum levels of User Adoption and hence more successful implementations.

Company Net Dynamics CRM OnDemand provides all the business advantages of Microsoft's own CRM Online, but removes the technical limitations that will impact Dynamics CRM in the role of a Business Process Automation and Management solution. Company Net Dynamics CRM OnDemand offers Dynamics CRM 2011 with no restrictions on Custom Entities and Workflows, a much larger, per user based storage allowance, hosted and delivered by brightsolid online technology on their IL2+ Infrastructure as a Service (IaaS) platform situated in Dundee and Edinburgh, Scotland.

The brightsolid SLA guarantees availability in excess of 99.5% from resilient UK-based data centres backed by industry leading service credits. Nightly backups (RPO of 30 minutes & RTO of 24 Hours), dedicated customer vLANs, 24/7 proactive monitoring and first-line helpdesk service are provided as standard. IL3, IL4 and 99.99% high availability services are available on request.

Platform configuration and customisations are carried out by Company Net Professional Services offering on G Cloud ref: G3.074.004. Company Net will provide an engaging Analysis & Design consultancy to customers seeking to extend the out-of-the-box CRM functionality, and document the final solution requirements for approval prior to building out the fully customised solution.

This SaaS product includes a provision for hosted integration capability. Often, customers require real time integration with other business systems and our IaaS offer includes provision for hosting the required infrastructure including the SQL and BizTalk licencing where required. Integration services are designed and delivered again by using our professional services offering on G Cloud ref: G3.074.004.

Company Net CRM SaaS OnDemand service offers the best value on demand pricing model with single user increments above a minimum of 150 users. Below 300 users the price per user per month is 26.

For an option which does not include our Integration services for a cost of 19.65, please see our listing titled 'Company Net CRM/XRM On Demand Without Integration Services Included' | |Connect Internet Solutions Ltd |Web Applications and Software Development |Connect Internet Solutions are expert in the development of web applications and software, creating digital ecosystems to support business transformation for the public sector by automating processes, internal and external, increasing digital engagement with stakeholders and reducing costs. Applications may be based on a content management system (COTS or more often open source software), or may be completely bespoke. We have extensive experience in the development and delivery of websites, extranets, intranets, along with multi-device development. Aspects of previous software development include mapping services, data and systems integration, transactional services and data visualization. Key requirements for many of our projects include data aggregation, multi-user access with appropriate workflow and permissions management, Development is based on a consultancy approach with a defined process to ensure we meet your needs on time and to budget. | |Content Guru Ltd (Redwood Technologies) |ALERT |ALERT is a multi-media broadcast and feedback service.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |ASK |ASK is a multi-channel survey and polling tool.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |CLOUD PBX |PBX replacement in the cloud for unified communications and smarter working (hot-desking, e-working)

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |Cloud Consultation |The Cloud Consultation process is a layered approach that allows customers with different business objectives to utilise a packaged storm solution appropriate to their individual ambitions, with the capacity to expand the service with additional layers. This can be a desirable methodology for a number of reasons; for example, the customer may only initially require some basic features but may later identify the need to bolt on more. Furthermore the organisation may have an overarching ambition but no knowledge or understanding of how to achieve this, making a layercake consultancy approach ideal.

The typical layers address the following business ambitions:

1. Address point requirement: Improves a single area of the organisation's communications, such as upgrading call systems with IVR functionality;
2. Optimise business processes: Implements more advanced features such as centralised reporting & management to enhance overall operational processes;
3. Innovate: Cutting-edge solutions such as full multi-channel capabilities.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.

7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |Cloud Discovery |The Cloud Discovery process is the initial stage in a cloud deployment and is designed to de-risk a project. We work with the client to assess various aspects of the project. In the event that co-operation is impossible, both parties have the option to terminate the project during the discovery stage. Discovery ensures the smooth running of a project and reduces the waste of time and money. The Discovery process is carried out in the following stages:

8. Content Guru consultants meet with the parties involved in the customer's current solution (if one exists) and also any parties that will be involved in the new solution.

9. In the discussion, Key Performance Indicators (KPIs) are reviewed, and key performance targets are set.

10. Our consultants review the customer's existing business processes which are then documented, and the customer's desired business requirements are also discussed.

11. All the data gathered is collated and a Statement of Requirements (SOR) document, which details a proposed solution tailored to the customer's needs. If possible under the time constraints, Content Guru may produce a demonstration of some of the proposed services, although this is not always possible or necessary.

12. Once the preparations are complete, our consultants present the findings (the SOR and, if available, the demo) to the customer. Feedback is received from the customer, and a price outline is proposed.

13. A final proposal is documented, and is presented to the customer along with a recommendation from Content Guru as to whether proceeding with the project is viable. The customer then makes a decision on whether or not to continue.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |DIAL |Cloud-based predictive dialler

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |DROP |Disaster Recovery (DR) routing for service continuity from a highly resilent platform with 99.999% availability

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |FAX |FAX inbound and outbound integrated communications services.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |Gap Analysis |Gap analysis works by identifying the maturity level of a client's communications systems; these may be embryonic, comprising only basic voice functions and other simple features, or at the advanced end of the spectrum, utilising intelligent interactive voice response (IVR) menus and other developed call routing features.

Having completed this initial analysis, Content Guru consultants assess where the business currently stands in terms of communications technology and maturity. The next step is to determine where the client would like to be, which allows the consultancy team to make an objective assessment of the extent of the gap between the current situation and the objective.

A plan can then be drawn up of how Content Guru solutions can take a business from its present maturity level and improve this to the desired maturity level, identifying with relevance to the market the specific features and aspects of infrastructure that can be worked on. This information is compiled into a report which is then presented to the client. Once an agreement is reached, the solutions can be implemented.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |INTEGRATE |INTEGRATE is the integration module to allow STORM to interface with other systems, databases, etc.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |LOCK |PCI DSS-compliant automated and agent-assisted payment

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |MATRIX |MATRIX is a flexible, cloud-hosted, real-time system for teleconferencing and contact management. Conferences can be arranged with a click, and participants automatically sent sign-in details by email or SMS.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |RECORDER |Converged recording of every channel of communication, from fixed-line and mobile voice to SMS and on-screen interactions, RECORDER ensures regulatory compliance and quality control.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |SHIELD |Massive capacity available on-demand for management of spikes in call traffic

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |SHOUT |Multi-channel alerting for major incidents

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |SIP Trunking |Connectivity cost reduction by replacing traditional (TDM) voice lines with SIP, with or without an IP-PBX

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |SPEAK |Automatic Speech Recognition with response tracking and key word monitoring, for quality control, compliance and service improvement.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Content Guru Ltd (Redwood Technologies) |storm - the communications integration platform |storm, Europe's largest communications integration platform, guarantees 99.999% availability and is supported 24/7 by an ISO 27001 and ISO 9001 organisation. The platform offers a suite of services including:

CENTREX - PBX replacement for unified communications and smarter working (hot-desking, e-working) CONTACT - automated contact distribution and blended queuing, with optional CRM integration DROP - disaster recovery routing for service continuity SHIELD - massive capacity available on-demand for management of spikes in call traffic RESPONSE - contact centre automation, spanning Interactive Voice Response (IVR), speech recognition (ASR) and SMS keyword recognition SHOUT - multi-channel alerting for major incidents FLOW - self-service operational efficiency with intuitive drag and drop multimedia service configuration VIEW - real-time and historical reporting for auditing and compliance LOCK - PCI DSS-compliant automated and agent-assisted payment SIP Trunking - connectivity cost reduction by replacing traditional (TDM) voice lines with SIP, with or without an IP-PBX

storm extends the useful life of existing hardware and software and enhances functionality with minimal capital expenditure, while its rapidly scalable solutions can be shared across multiple organisations.

For the citizen, this means access to intelligent self-service capabilities that deliver the flexibility and speed of web interaction across multiple channels and devices, with effectively unlimited capacity.

Content Guru Ltd (“CG”) is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

CG's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

CG also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. CG consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

CG's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. CG is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

CG is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and CG is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of CG, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: - Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. - Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. - Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform - Superb integration capabilities Few, if any, changes required to existing interfaces. - Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. - Web-based interaction with the platform for faster anywhere service changes and real-time reporting. - Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. - Top-quality support from a dedicated 24/7 operations team. Self management and reporting: - Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: - Eliminate costs of supporting disparate platforms in use across global estate. - Reduce call costs with international toll-free and low cost access and real-time reporting of usage. - Use of existing infrastructure.

storm has been built for 99.999% availability SLA and CG endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Control Risks |Digital Forensic First Responder / Forensic Readiness Awareness Training |Control Risks are a global risks consultancy specialising in forensic investigation and cybersecurity. With decades of experience in responding to incidents world-wide, we can provide you with the insight and knowledge you need to respond to security incidents. Typical areas covered by our team of trainers include: Identifying sources of digital evidence • Securing digital evidence in accordance with ACPO Guidelines • Storage and transport of digital evidence • Responding to and usage of encryption • Securing data legally • Identifying the scope of data to be secured • Awareness of software and technologies such as: Computer Forensics • Digital Forensics • Mobile Phones • Live Forensics • Hosting • Indexing • Encryption • Password Cracking • Rainbow Tables • Thunder Tables • Malware • Viruses • Cyber Security • Intrusion • Deleted Data • BlackBerry • Android • iOS • Incident response • Forensic Readiness • Data Theft • Legal Professional Privilege • Hacking • Penetration Testing • Data Destruction • Secure Wiping • Internet Investigations • Email Investigations • • EnCase • Nuix • eTrium • Relativity • F-Response • Access Data • Forensic Tool Kit (FTK) • X-Ways • BeCrypt • TrueCrypt • PGP • Cellebrite • XRY • Logicube • Perl • Python • SQL • CheckPoint • dtSearch • databases • Internet Evidence Finder (IEF) • VMWare • Virtual Box • Ghost • SQLite • • attack • hacking tools • hacker techniques • security exploits • zero-day attacks • criminal investigations • malware detection • security governance • security policy • security procedure • security controls • incident response • CESG • ACPO Good Practice Guide • CLAS • CESG certified • CESG-certified • RMADS • bot • metadata | |Corporate Project Solutions |Microsoft Project Server and Project Online Delivery Services |Microsoft Project Server and Project Online provide organisations with flexible work management solutions. The toolset unifies project and portfolio management to help organisations align resources and investments with business priorities, gain control across all types of work, and visualise performance through powerful dashboards. As a Microsoft Gold Competency Partner CPS can help you design, implement and support an intuitive Project Server solution based on your individual business requirements. CPS can provide: Technology: • Technical reviews and systems architecture design to rationalise, structure and link project data sources to support reporting and Business intelligence. • Microsoft Project Server configuration, development and installation. • Integration of the EPM toolset with other Databases, Platforms and IT Systems. Consultancy: • Business case and benefit realisation planning. • Expert analysis of your current programme, portfolio and project management performance and strategy development for realising future capability. • Best practice advice and guidance. • Process and strategy definition. Services: • Train and support management and workers on how to adhere to the processes and use the tools implemented effectively. • Training and support of IT administrators and developers to maintain and update the technology stack. | |Corporate Project Solutions |Sharepoint Consultancy Services |As a Microsoft Gold Certified Partner and the recent winner of the SharePoint V-TSP Partner of the year award from Microsoft, our experts really know what they’re talking about when it comes to the Microsoft SharePoint platform. We understand the vast capabilities available and have years of experience delivering tailored solutions that address specific business needs. From global intranets to departmental reports, CPS have deployed both large and small scale solutions across a range of industry sectors. We can help you with: Technology: • Technical reviews and systems architecture design to rationalise, structure and link data sources to support reporting and Business intelligence. • Microsoft SharePoint configuration, development and installation. • Integration of Microsoft SharePoint with other Databases, Platforms and IT Systems. Consultancy: • Business case and benefit realisation planning. • Expert analysis of your current practices and strategy development for realising future capability. • Best practice advice and guidance. • Process and strategy definition. Services: • Train and support management and workers on how to adhere to the processes and use the tools implemented effectively. • Training and support of IT administrators and developers to maintain and update the technology stack. | |Cyphra |Cloud Information Assurance Consultancy |Information Assurance is a key component to all Cloud service enablement projects. Cyphra have a team of certified Information Assurance consultants that provide advice and guidance throughout the project lifecycle. Our fully accredited CLAS and Information Assurance professionals have the necessary skills to assure and assist in utilising Cloud services. Cyphra Infrastructure architects and Information Assurance consultants are vendor accredited and hold CLAS, CISSP, CISM and CISA accreditations. Cyphras services include RMADS production/update/review, CESG accreditation support, Risk Management consultancy, policy development, security audit and assessment. In addition to compliance and regulatory services such as HMG SPF, Data Protection Act (DPA), Codes of Connection (CoCo) and ISO27001, Cyphra provides cloud enablement services including solution assurance, security architecture, design and tactical planning. SFIA rates apply and are available on request. | |Cyphra |Cloud Information Assurance Consultancy |Information Assurance is a key component to all Cloud service enablement projects. Cyphra have a team of certified Information Assurance consultants that provide advice and guidance throughout the project lifecycle. Our fully accredited CLAS and Information Assurance professionals with the necessary skills to assure and assist in utilising Cloud services. Cyphra Cloud Infrastructure architects and Information Assurance consultants are vendor accredited and hold CLAS, CPP, CISSP, CISM and CISA accreditations. Cyphra’s services include RMADS production/update/review, CESG accreditation support, Risk Management consultancy; people, process, procedure and policy development, security audit and assessment. In addition to compliance and regulatory services such as HMG SPF, Data Protection Act (DPA), Codes of Connection (CoCo) and ISO27001, Cyphra provides cloud enablement services including solution assurance, security architecture, design and tactical planning. Cyphra provides cloud enablement services and information assurance consultancy on a per-day basis to assist your transition and usage of G-Cloud Services and Cloud adoption; rates are given in the separate SFIA rate card and are fully inclusive of expenses. | |DataLynx |Data Migration |DataLynx has a strong track record in delivering high quality consultancy and complete solutions for clients requiring data migration, data quality, data integration and system interfaces. Utilising tested methodologies for data migration which incorporate best practise, we deliver from strategy right through to implementation and support. We can migrate data or provide system interfaces regardless of the databases, platforms or complexity involved. We have performed a wide variety of data migrations and interface projects across the private sector and local and central government since 2002 using our experienced team of data specialists who are all security cleared and police vetted. | |Deloitte LLP |D-G4-L4-220 Spend Analytics Pricing Document |Spend Analytics, often referred to as Spend Diagnostics, Opportunity Assessments or Spend Reduction programmes, are used to reduce costs, provide spend visibility and transparency, manage suppliers and provide contract visibility in order to reduce non-compliant spend, plug spend leakage, leverage synergies and take out costs. Deloitte transform disparate spend related data into an easily accessible central Spend Cube then leverage our procurement consultancy to analysis and develop cost reduction recommendations. The dedicated Deloitte Spend Analytics group is made up of analytical experts, who have created methodologies, developed and acquired tools, databases and benchmarks to analyse Spend data in order to carry out a spend diagnostic and quickly identify savings opportunities. This results of this work programme can support you to, reduce cost, identify rogue and non-contracted spend and help with budget planning and compliance. Deloitte have carried out similar exercises across the public and private sector and have a proven methodology that has resulted in £1bn in savings for our clients in the past few years alone. The output is provision of clarity from multiple and diverse data sets; automated dashboards and pre-configured tools for re-use once the Deloitte work is completed. Most importantly we differentiate ourselves by: • Carrying out the analysis in house not simply relying on an algorithm with no human input; • Presenting the analysis in a graphical easy to interoperate manner; • Working with you to validate and understand the nuances of your data before the results are presented; • Most importantly, we don’t just repackage your data and provide I back with no insight or direction. Rather the cleansed and processed data is passed to our Public Sector Procurement group who first validate again and then provide insight and recommendations in relation to opportunities identified in the data using our internal benchmarks where appropriate. Your team, in general, should be able to take the resultant final report and use it to build a business case for delivering savings without having to manipulate data yourselves. The initial service takes 6 weeks but and is delivered by a team with deep, relevant experience. It should be noted that the quantity, and quality of the data provided will have an impact on the results that can be achieved in that time. | |Deltascheme Ltd |Provide integrated paper document capture solutions (scanning) |Deltascheme is a specialist systems integrator specialising in Microsoft SharePoint. In particular we focus on delivering solutions in the following areas:
8. Document Management - Records Management - Knowledge Management - Enterprise Content Management - Applications and Case Management - Extranets and Intranets - Data Migration Our professional services cover the complete range of disciplines needed to deliver these solutions and include: Business Consultancy, Technical Consultancy, Records Management Consultancy, Project scoping and management, Software installation and configuration, Software development, Systems integration, Data migration, Training, and the provision of Support. We can engage with our customers either by providing skilled resource on a time and materials basis or by providing a managed solution within a PRINCE2 framework. For a managed solution we typically apply our tried and trusted SharePoint implementation methodology which has a number of clearly defined deliverables. | |Deltascheme Ltd |SharePoint Implementation Services |Deltascheme is a specialist systems integrator specialising in Microsoft SharePoint. In particular we focus on delivering solutions in the following areas:
9. Document Management- Records Management- Knowledge Management- Enterprise Content Management- Applications and Case Management- Extranets and Intranets- Data Migration Our professional services cover the complete range of disciplines needed to deliver these solutions and include: Business Consultancy, Technical Consultancy, Records Management Consultancy, Project scoping and management, Software installation and configuration, Software development, Systems integration, Data migration, Training, and the provision of Support. We can engage with our customers either by providing skilled resource on a time and materials basis or by providing a managed solution within a PRINCE2 framework. For a managed solution we typically apply our tried and trusted SharePoint implementation methodology which has a number of clearly defined deliverables. | |Deltascheme Ltd |SharePoint Implementation Services |Deltascheme is a specialist systems integrator specialising in Microsoft SharePoint. In particular we focus on delivering solutions in the following areas:
10. Document Management- Records Management- Knowledge Management- Enterprise Content Management- Applications and Case Management- Extranets and Intranets- Data Migration Our professional services cover the complete range of disciplines needed to deliver these solutions and include: Business Consultancy, Technical Consultancy, Records Management Consultancy, Project scoping and management, Software installation and configuration, Software development, Systems integration, Data migration, Training, and the provision of Support. We can engage with our customers either by providing skilled resource on a time and materials basis or by providing a managed solution within a PRINCE2 framework. For a  managed solution we typically apply our tried and trusted SharePoint implementation methodology which has a number of clearly defined deliverables. | |Detica Limited |Business Case and Benefits Management |Detica’s Business Case and Benefits Management consultancy advisory services enable our clients to develop the business case for specific cloud services,; size the impacts of operationally transitioning to the cloud and establish mechanisms for on-going assessment/alignment of benefits. Services typically include: • Establishing a benefits management framework: putting in place a rigorous approach that combines benefits monitoring with business case development, and ensures effective control of business outcomes, business capabilities and solution components throughout definition and delivery. • Writing business cases: co-developing business cases with clients, applying the OGC Managing Successful Programmes approach. • Applying the benefits delivery “V-Model”: essential component of benefits management allowing organisations to continuously refer to the business case ensuring benefits are tracked through the lifecycle of each initiative. • Building the right KPIs: defining meaningful and practical KPIs; setting base lines and targets to support the business case. • Shaping risk/reward models: putting in place realistic and workable shared risk models to encourage the right customer/supplier behaviours. Metadata: Business case; benefits; benefits assessment; alignment of benefits; benefits management framework; benefits monitoring; business case development; business outcomes; business capabilities; OGC; OGC Managing Successful Programmes; benefits delivery; “V-Model”; benefits realisation; KPIs; base line; risk/reward models; shared risk model; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Business Strategy Services |Detica’s Business Strategy consultancy services enable our clients to set effective business strategies for leveraging cloud services. These typically include: • Conducting business reviews: business analysis to identify strengths, weaknesses and opportunities and help clients to understand ‘the state of the business’; conducting market and competitor research in similar/analogous industries to understand positioning. • Setting the business strategy: helping clients to position (and define) its business services and develop its business plan to deliver the strategy; taking a practical, ‘applied strategy’ approach, using our domain knowledge and experience in security, business operations and data to deliver realistic and practical guidance. • Developing the business case for change: helping clients to build business cases to inform major investment decisions, particularly where the benefits are not initially obvious or quantifiable; helping leaders articulate and cascade the case for change. • Aligning business and IT strategy: applying enterprise architecture principles to build a common view of how business, application and infrastructure components interface and integrate, and making sure that programmes do not conflict with business objectives. • Providing client-side advice on specialist areas: advising and supporting clients on business models and strategies where security, data, digital media are critical to business services and protecting clients from threats. Metadata: Business analysis; agile business analysis; market and competitor research; market positioning; business plans; data; digital; security; business case; benefits mapping; benefits realisation; benefits management; stakeholder mapping; stakeholder management; case for change; aligning business and IT strategy; enterprise architecture; business models; threat protection; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Change Management and Business Transformation |Detica’s Change Management and Business Transformation consultancy services help our clients to transition from a current way of working to a desired future state, recognising the specific implications of using cloud technology, for example: security, international data privacy, data/system integration, testing and assurance, data ownership, legal and regulatory requirements. Services typically include: • Change readiness assessment and impact assessment: assessment of the appetite for change (political and emotional), and rational impact assessment of business and technology change, including training needs/gap assessment. • Communications planning: designing, developing and managing communication channels and content. • Adoption management and cultural change: putting in place strategies to embed point behaviour and/or influence a wholesale shift in behaviours across the business. This may include mobilisation of change agents. • Business deployment services: development and management of effective deployment strategies based on detailed impact and readiness assessments and supported by rigorous planning. • Service transition: development and execution of transition plans to transition services into live operations with minimal disruption. Includes service validation and testing, asset and configuration management, release and deployment management, and ranges from transition of simple application services to full ICT estate (see Detica’s SIAM Services). • Enabling business readiness decisions: putting in place the framework for user acceptance and business sign-off of changes. • Stakeholder management: stakeholder identification, stakeholder mapping, facilitated stakeholder workshops, on-going temperature checking/ relationship management. Cloud; security; international data privacy; data/system integration; testing; assurance; data ownership; legal requirements; regulatory requirements; change readiness assessment; impact assessment; training needs analysis; communications; adoption management; cultural change; business deployment; service transition; service validation; asset management; configuration management; release management; deployment management; business readiness decisions, stakeholder management; stakeholder identification; stakeholder mapping; facilitated stakeholder workshops; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Customer Experience Strategy |Detica’s Customer Experience Strategy consultancy services enable our clients to design and develop an effective customer experience strategy that both reflects and leverages the proliferation of cloud services. Services typically include: • Customer research and profiling: analysing user attitudes, motivations and business intelligence to segment customer base appropriately. • Communicating the customer experience vision: setting the vision; helping clients to ‘walk the customer path’; helping clients to articulate, communicate and generate a true customer-centric culture within their organisation. • Setting the customer experience strategy: helping clients to position the target customer experience and develop a plan to deliver it; aligning to the business strategy, and supporting business and technology programmes that underpin it. • Delivering customer experience through user centred design: applying our award-winning product and services design approach to develop customer facing channels and business processes to deliver the strategy. • Identifying customer experience improvements: conducting as-is assessment, touch-point analysis and reviews across business processes and customer-facing processes to identify pain points and develop associated improvement plans; draw on significant CE experience across call centres (on and off-shore), support models, eCommerce and digital media propositions to help clients develop best-in-class customer experiences. • Providing client-side support to build a true multi-channel business: developing strategies to fully leverage the power of mobile and build programmes to streamline business processes to provision content and services to multiple channels, and persist experiences as customers ‘channel-hop’. • Deriving competitive advantage through customer insight: using our market leading data expertise and analytics capability to generate unique customer insight and intelligence and building a strategy/capability to exploit. Metadata: Customer research; customer profiling; user attitudes; customer segmentation; customer experience vision; customer journey; customer persona; user centred design; user stories; user experience; as-is and to be business process; touch-point analysis; business process analysis; call centres (on and off-shore); support models; eCommerce; digital media propositions; multi-channel business; mobile; channel strategy; customer insight; data; analytics; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |IT Strategy Services |Detica’s IT Strategy consultancy services enable our clients to put in place effective technology strategies that span in-house, hosted and secure cloud services. Services typically include: • Developing the IT strategy and IT roadmap: drawing on extensive cross-sector experience in delivering IT and digital transformation programmes to design and develop robust IT strategies with our clients, and put in place pragmatic and co-ordinated portfolios of change. • Delivering IT strategy: helping our clients to cascade IT strategies and deliver programmes of work to support and enforce them. • Providing independent advice on product and/or technology selection: acting as honest broker and drawing on extensive experience across both commercial, open source and cloud technology platforms. • Providing client-side support for estate-wide initiatives: strategy through to implementation support for initiatives like hosting strategy, moving to cloud, service management integration, platform/application rationalisation. • Providing expertise across a number of specialist IT domains: we help clients to develop strategies across digital; security; data; cyber, as well as specialist solutions like CCTV, mobile computing and data retention. Hosting; security; cloud; IT strategy; IT roadmap; IT transformation; digital transformation; portfolio management; change management; product selection; technology selection; open source; service management integration; platform rationalisation; application rationalisation; digital; security; data; cyber; CCTV; mobile computing; data retention; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Information Assurance & Compliance Services |Detica’s Security and Information Risk Services – Information Assurance & Compliance Services: providing day-rate based CLAS-led resource to support your organisation’s IA function to carry out security audit & compliance assessments, undertake accreditation activities to produce or assure Risk Management & Accreditation Document Sets (RMADSs) in compliance with HMG IA standards and carrying out security assessments to determine the effectiveness of security controls. For systems utilising Cloud services this will include hybrid security and accreditation activities. Keywords: Cyber Security, information assurance, clas consultancy, accreditation, compliance, audit, RMADS, lean ia, lean accreditation, tailored ia, tailored RMADS, information security management system, isms, business impact assessment, bia. Metadata: Cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Organisational Design and People Development |Detica’s Organisational Design and People Development consultancy services provide our clients with a structured approach to organisational change and digital transformation, and streamline structures and organisational processes to make the most out of new ways of working within the cloud or otherwise. Services typically include: • Conducting change readiness assessment: assessment of the appetite for change (political and emotional)/ cultural receptiveness. • Analysing as-is environment: building a structured and well-understood representation of the current organisational picture. • Building the organisational design: taking a benefits-led OD approach – defining organisation model, design criteria and detailed design - that makes a measurable contribution to the success of the programme. • Defining detailed roles definitions: setting out clear definition of activities and skills to support the new organisation. • Implementing organisational changes: defining how to ‘close the gap’; establishing engagement strategies; putting in place local implementation and on-boarding plans and supporting key transfer activities (e.g. TUPE). • Developing people: putting in place people development strategies, including training needs analysis, training, coaching, and competency frameworks. Metadata: Organisational design; people development; organisational change; digital transformation; change readiness assessment; appetite for change; as-is and to be process; design criteria; detailed design; role definitions; employee engagement; on-boarding plans; TUPE; people development strategy; training needs analysis; training; coaching; competency frameworks; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Process Design Services |Detica’s Process Design consultancy services provide our clients with an end to end approach to process management, of particular relevance to the development of new ways of working with cloud services. Services typically include: • Current process mapping (“as is): systematically documenting existing processes; identifying how people, systems and products currently fit together. • Designing new processes (“to be”): defining process objectives; defining business requirements as process steps; mapping process steps back to requirements. • Improving existing processes: identifying limitations in existing processes (bottlenecks, redundancy, risks and responsibilities); revise processes in line with requirements; quantify expected improvement (time, cost, quality). • Monitoring process changes / improvements: tracking business process performance against KPIs; identifying short falls against KPIs. • Prioritising process: taking a value-for-money approach to ensure that high value processes are tackled first, and process roadmaps align to change requirements. • Establishing process governance: put in place process levels, and governance mechanisms to ensure changes are controlled effectively within the business. Metadata: Process design; process management; process mapping (“as is); designing new processes (“to be”); process objectives; business requirements; process steps; traceability matrix; process change; process roadmap; process governance; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Requirements Management Service |Detica’s Requirements Management consultancy services help our clients to effectively capture, validate and manage requirements at any process modelling level, recognising specific concerns for using cloud technologies and working on agile projects, and understanding requirements for implementing infrastructure, platforms and software as a service. Services typically include: • Running focus interviews and facilitated workshops: running structured, engaging and high impact sessions to generate buy-in, ownership and draw out key business requirements. • Business/User requirements definition: elicitation (draft set produced), analysis (conflict resolution), validation (reviews with stakeholders), documentation and management (including prioritisation & sign-off) of requirements. We use a variety of techniques including workshops, document analysis, protocol analysis. • Writing user stories and use cases: using a variety of prototyping, mock-up, and modelling techniques - e.g. user journeys, UML - to engage stakeholders and define requirements. • Non-functional requirements definition: Specifying criteria to judge the operation of a system/service; defining the capability properties and constraints that the system or functional requirements must comply with. • Establishing Requirements Governance: Putting in place framework and process for signing off / delivering requirements in both agile and traditional waterfall environments; ensuring traceability throughout delivery and final acceptance across system, integration, user acceptance and business readiness testing. • Requirements Tool selection and use: Selecting and applying an appropriate requirement toolsets to suit our clients’ needs. We have experience across a number of toolsets, including ARIS, telelogic DOORS, Starbase Caliber, and Excel Metadata: Requirements management; requirements gathering; requirements capture; user needs; user requirements; process modelling; focus interviews; facilitated workshops; business requirements definition; user requirements definition; stakeholder requirements; requirements analysis; requirements validation; requirements documentation; facilitated requirements; user stories; use cases; epics; prototyping; mock-ups; user journeys; UML; non-functional requirements; requirements governance; agile business requirements; user acceptance; business readiness testing; requirements tools; telelogic DOORS; Starbase Caliber; Excel; non-functional requirements; cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Security Audit & Compliance Catalogue Services |Detica’s Information Assurance Service – Security Audit & Compliance Catalogue Services: conducting fixed price CLAS led security audits or security management compliance assessments against either common standards or system specific protocols and procedures at key stages in the project lifecycle or as part of business as usual security management. Keywords: Cyber security, Information assurance, CLAS consultancy, accreditation, security architecture, security policy, SPF, HMG, lean ia, lean rmads, change management, procurement support, commissioning support, assurance, compliance, audit, site survey, design review, proposal evaluation, accreditor, incident management, incident response, business impact assessment, bia, information security management system, isms, pan-government accreditation. Metadata: Cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Security Strategy, Improvement and Advisory Services |Detica’s Security and Information Risk Services – Security Strategy, Improvement & Advisory Services: providing a comprehensive day-rate based CLAS-led range of security services to help your organisation understand your cyber and information security risk in light of changing technology landscapes, escalating threat and evolving HMG policies and standards; decide on the strategy, policies and technical architecture to ensure cost-effective resilience to the threat and identify cost savings where possible; and manage efficiently the business and technical changes to make this happen. Keywords: Cyber Security, information assurance, clas consultancy, accreditation, strategy, improvement, lean ia, lean accreditation, tailored ia, information security management system, isms, business impact assessment, bia. Metadata: Cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Security Training Services |Detica’s Security and Information Risk Services – Security Training Services: providing fixed-price security training modules to develop the essential security skills and capabilities in staff who occupy management or technical roles with responsibility for cyber security issues. Delivering focussed training based on a carefully developed set of day-long short-courses which are delivered at your site to maximise training value. Keywords: Cyber Security, information assurance, clas consultancy, accreditation, lean ia, lean accreditation, tailored ia, information security management system, isms, training, awareness, skills. Metadata: Cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Detica Limited |Strategic Information Assurance Catalogue Services |Detica’s Information Assurance Service – Strategic Information Assurance Catalogue Services: fixed price services developing business-supporting strategic frameworks in accordance with SPF and HMG standards, performing CLAS led strategic risk assessments and determining a pragmatic security strategy necessary for the management of cloud-based or conventional ICT at the most senior levels. Keywords: Cyber security, Information assurance, CLAS consultancy, accreditation, security architecture, security policy, SPF, HMG, lean ia, lean rmads, change management, procurement support, commissioning support, assurance, compliance, audit, site survey, design review, proposal evaluation, accreditor, incident management, incident response, business impact assessment, bia, information security management system, isms, pan-government accreditation. Metadata: Cyber security; financial crime; communications intelligence; digital transformation; data analytics; data exploitation; data acquisition; network intelligence; service management and integration; digital strategy; digital creative services. | |Digirati |Design and Development Services |Digirati provides strategy, design, integration and engineering consultancy to public and private sector clients for online publishing and customer engagement solutions. Our approach and methodology is highly disciplined, lean and agile to ensure high value implementations that deliver to a well-considered set of requirements We utilise open source technologies where appropriate to avoid vendor lock in for our customers and better collaboration with other bodies when possible. Digirati run a number of open source projects themselves which are used on multiple engagements including a solution for delivering library content over the web and an interactive timeline that works with Linked Data. We are also a Gold Partner for the open source Umbraco CMS. Our development approach is Agile and platform-centric. Reliable technical delivery of well-architected systems is what Digirat's reputation is built upon. Our work is 100% onshore and we work onsite as much as required during the build phase using iterative development techniques to ensure a regular feedback loop with the client. Our engineers are specially selected to have strong communication skills and a customer focus based on the principle of the “true engineer”: an engineer that can talk to a client, understand their requirements and devise and deliver a solution. This is a cost-effective direct approach which ensures quality and cuts out unnecessary and expensive project overheads. We engage with clients at every stage of a project lifespan from research and analysis to design, implementation and support. Digirati's full set of services can be categorised as follows: Digital Strategy Business Analysis User Experience Visual Design User Interface Design System Architecture Agile Software Development System Integration Testing Training Support Hosting Project Management Digirati have worked with a large number of central government departments such as the Home Office, UK Border Agency, Communities & Local Government, Ofcom, MOJ, HMI Probation, and the Welsh Assembly; typically focusing on the technical implementation of their content managed websites and online systems with various bespoke developments and integrations. The value we bring to our clients is driven by our belief that well aligned technology reduces the ongoing costs of digital projects. Typical solution domains that we build and integrate include: Web, Mobile & Tablet Content Delivery Multichannel Content Management Enterprise Search Semantic Web, Linked Data & Open Data Knowledge Organisation Systems Access Control & Rights Management Online Communities, Social Media & Collaboration Solutions Web & Social Media Analytics Impact Level 0, however with numerous software certifications in place as well as compliance with both ISO9001 and ISO27001 we ensure the highest quality and security of the work we deliver. | |ERS Consultancy Ltd |Data Protection & Information Assurance Consultancy |Data protection and information assurance is a per day based consultancy service which is flexible enough to offer ad hoc consultancy for a specific query or need to a full information assurance review on how your data is handled. Whatever your need the advice and consultancy given is always wo ensure you operate within the current legislation, be that DPA, FOIA, Human Rights Act, Electronic Communications, RIPA etc | |ESRI (UK) Limited |Professional and Support Services from Esri UK |Esri UK offers a range of Professional, Support and Operational Services in support of cloud-based implementations. These are offered in support of Esri UK's SaaS CloudStore entries, to help customers to plan, manage and exploit their use of cloud infrastructure, platforms and applications in relation to use of Esri and Esri UK software. The services available include: advice and consultancy, solution design, configuration, customisation, implementation, testing, selection of maps and data sets, service migration, data migration, integration with other applications, training. | |ESyn3rgy Ltd |Corporate Applications as a Service (CAS) |Esyn3rgy is an application and hosted IT services provider and consultancy. We leverage our extensive experience in both the private and public enterprise environment to offer expert consultancy on the full range of IT services to the public sector as well as offering fully functional and bespoke cloud/hosted application services. Our consultancy covers a broad spectrum of IT services from migration services through to ExCo level strategic planning. Our extensive knowledge and understanding of applications, infrastructure and service delivery enables us to combine stakeholder needs with technology progression. Our partner approach allows for objective advice and work that is of the highest level, honest, trustworthy and real. (Our consultancy services are charged daily based on our SFIA Rate Card- see supporting document 1).

ESyn3rgy hosts, delivers and supports all corporate applications normally installed locally on a user’s desktop, through the ES3Cloud. Microsoft Office applications are delivered as part of our standard service called CloudDesktop with your other corporate applications delivered remotely via our CloudApps service. You can of course combine your CloudApps service into your CloudDesktop service to give you a fully functional Corporate Application as a Service solution. These services are delivered securely to any internet connected device, including all smart and i-devices. They are very flexible, very cost efficient and allows for any additional corporate applications to be delivered and integrated as part of this overall Corporate Application as a Service, to make for a fully functional local office experience, without the need for any local Server infrastructure. You can access all your desktop applications from any internet device anywhere in the world, with the peace of mind that your connection and all of your data is secure and encrypted! Next Generation IT Environment Fully Functional Desktop Applications from the Cloud A Secure Accredited Hosted Environment Access Your Applications From Any Device Anywhere Per User Per Month Cost Model No Minimum Term Contract 2-Factor Authentication as Standard | |Elastic Zeus Group Limited |Migration Planning and Implementation Service |Elastic Zeus' Migration Planning consultancy services focus on mapping the activities required to move from current state to a future desired state featuring integrated use of Cloud technologies. The consultancy will integrate organisational capability, requirements and technology plans to produce a document for moving between states and indicating the transitional states expected. Our Migration Implementation Service then translates the plan into a delivery programme, in which we will support your implementation as required. Keywords: Innovation, Process, solution, outcome, collaboration, service improvement, efficiency, neutral, academia, design, collaborative, centre, experts, cloud technology, cloud computing, new technologies, issues, challenges, efficiencies, outcomes, new product development, design, architecture, security, blueprint, roadmap, functionality, features, product, service, agile, software development, secure storage, big data, data sets, accessing data, easy interrogation, business impact assessments, BIA, level of security, handling, personal data, Data Protection Act, compliance, Privacy Impact Assessments, PIA, ISO 27001, BS25999, SPF,HMG IA Standards, shortfalls, accreditation, support, HMG IAS1, technical risk assessment, Risk Management and Accreditation Document Set, RMADS, Requirements for Secure Delivery of Online Public Services, RSDOPS, business continuity, disaster recovery, procurement, secure Cloud solutions, tender evaluation, technical assurance, secure information exchange, migration, | |Elastic Zeus Group Limited |Migration Planning and Implementation Service |Elastic Zeus Migration Planning consultancy services focus on mapping the activities required to move from current state to a future desired state featuring integrated use of Cloud technologies. The consultancy will integrate organisational capability, requirements and technology plans to produce a document for moving between states and indicating the transitional states expected.

Our Migration Implementation Service then translates the plan into a delivery programme, in which we will support your implementation as required.

Keywords: Innovation, Process, solution, outcome, collaboration, service improvement, efficiency, neutral, academia, design, collaborative, centre, experts, cloud technology, cloud computing, new technologies, issues, challenges, efficiencies, outcomes, new product development, design, architecture, security, blueprint, roadmap, functionality, features, product, service, agile, software development, secure storage, big data, data sets, accessing data, easy interrogation, business impact assessments, BIA, level of security, handling, personal data, Data Protection Act, compliance, Privacy Impact Assessments, PIA, ISO 27001, BS25999, SPF,HMG IA Standards, shortfalls, accreditation, support, HMG IAS1, technical risk assessment, Risk Management and Accreditation Document Set, RMADS, Requirements for Secure Delivery of Online Public Services, RSDOPS, business continuity, disaster recovery, procurement, secure Cloud solutions, tender evaluation, technical assurance, secure information exchange, migration, | |Elastic Zeus Group Limited |Project and Programme Management |Project and Programme management services of the highest quality from some of the biggest consultancy firms in the UK; our focus is on getting the very best return for clients by combining consulting, delivery and operations into a seamless project and programme management capability.

Keywords: Innovation, Process, solution, outcome, collaboration, service improvement, efficiency, neutral, academia, design, collaborative, centre, experts, cloud technology, cloud computing, new technologies, issues, challenges, efficiencies, outcomes, new product development, design, architecture, security, blueprint, roadmap, functionality, features, product, service, agile, software development, secure storage, big data, data sets, accessing data, easy interrogation, business impact assessments, BIA, level of security, handling, personal data, Data Protection Act, compliance, Privacy Impact Assessments, PIA, ISO 27001, BS25999, SPF,HMG IA Standards, shortfalls, accreditation, support, HMG IAS1, technical risk assessment, Risk Management and Accreditation Document Set, RMADS, Requirements for Secure Delivery of Online Public Services, RSDOPS, business continuity, disaster recovery, procurement, secure Cloud solutions, tender evaluation, technical assurance, secure information exchange, migration, | |Enterprise Architecture Services |Enterprise Architecture Services |Enterprise Architecture Services Ltd is a specialist consultancy business focusing on all aspects of Enterprise Architecture. We provide a range of services that enable our clients to benefit from the advantages of adopting an Enterprise Architecture approach within their organisations. Key to the success, of moving government services to the cloud, is the adoption of an Enterprise Architecture to ensure services are designed and built to run in the cloud. Building for cloud platforms means designing for cloud optimised architectures, and because cloud platforms are different from traditional on-premise platforms, this results in a new developmental paradigm. Fundamentally, cloud optimised architecture is one that favours loosely coupled services in highly scalable environments. The key principles to keep in mind while designing for the cloud is to ensure that services and applications are composed of loosely coupled processes, preferably based on Service Orientated Architecture (SOA) principles. Enterprise Architecture Services provide a range of services, building on industry and government best practice, that can help to ensure the move to cloud is a success. The services we provide are: •À_ Governance and Assurance Services o Enterprise Architecture Governance Service o Enterprise Architecture Assurance Service •À_ Strategies, Policies and Standards Services o Strategy, Policy and Standard Development Service o Strategy, Policy and Standard Management Service •À_ Architecture, Analysis and Design Services o Enterprise Architecture Framework Service o Business Architecture and Business Analysis Service o Information Architecture and Data Analysis Service o Application Architecture and Application Design Service o Technology Architecture and Technology Design Service o Security Architecture and Security Design Service •À_ Architecture Support Service o Architecture Delivery Support Service o Architecture Innovation and Prototyping Service •À_ Programme and Project Management Services o Programme Blueprint Service o Programme and Project Management Service o Programme and Project Planning Service o Programme and Project Assurance Service •À_ Service Management Design Service | |Epimorphics Ltd |Linked Data Consultancy and Application Development |Epimorphics provides consultancy, modelling and application development services for clients wishing to publish linked data, using the Epimorphics Linked Data Publishing service or other publishing platforms. These services are well-suited for people wishing to publish connective reference data. | |Epimorphics Ltd |Linked Data Modelling and Consultancy |Epimorphics provides modelling and consultancy services for clients wishing to publish linked data, using the Epimorphics Linked Data Publishing service or other publishing platforms. These services are well-suited for people wishing to publish connective reference data. | |Erlang Solutions Limited |Consultancy on Strategy and System Scalability |Erlang Solutions has a network of certified Erlang/OTP consultants. They are available world-wide for long and short-term jobs. Consultancy, strategy, scalability, big data problems and NoSQL storage are all areas of expertise. | |Evolve Business Consultancy Limited |DIGITAL DESIGN |DIGITAL DESIGN Evolve Business Consultancy is an independent management consultancy. We are specialists in providing services across the public sector and also have a track record of successful private sector delivery, including professional services, banking, manufacturing, mining and logistics. We provide relevant advice and support across the complete range of digital solutions. Key principles of this service are: - Web development that is designed from the ground up: making sure the user experience is to the highest standard and built to their requirements; - Valuable insight and research: including workshops to help establish a clear creative brief and deliver a vision for your online objectives; - Supporting design services: including; video production, photography, copywriting, branding, illustration, print design, stationery suites and PR. Key Features - Responsive design as standard, ensuring your website is viewable across all devices, including desktop, mobile and tablet; - Optimisation and creative PPC campaigns to help build your traffic and drive relevant visitors to your website; - Total communication synchronisation with existing internal business data networks; including intranets and CRM systems; - Digital Media Management. We can present your brand online across the social media networks, ensuring consistency throughout. Key Benefits - User-friendly content management systems: ensure swift updates to your website content with ease; - Mobile app design across a range of devices: including iPhone and Android, Integrating seamlessly with on or offline data sources; - Valuable statistical reports: to help continue and rework your online strategy; - Access to relevant specialist skills: qualified both professionally and in terms of experience, ensuring understanding and design excellence; - Low cost, high value approach: everything we do is tailored to our customer, to ensure highly focussed advice and action. Our stated price for this service is indicative of work undertaken at our 'Enable' rate. | |Evolve Business Consultancy Limited |ICT DELIVERY AND ADVICE |ICT DELIVERY AND ADVICE

Evolves ICT Delivery and Advice services encompass all aspects of public sector technology, including adoption of Cloud services and the enablement of direct access via digital services.

Our team has experience of all stages of the delivery lifecycle through strategy, options analysis, specification, procurement, implementation, and maintenance. We are well placed to ensure that you receive full benefit from the latest improvements and advances.

Our services include:

• Consultancy relating to sustainability, new ways of working, outsourcing and shared services, including feasibility studies and Post Implementation Reviews (PIRs);

• Design, optimisation and implementation of new ICT, including integration of Cloud based ICT and processes across technologies, data management, networks and telecoms consultancy;

• Secure network design and implementation, along with disaster recovery and business continuity services.

Key Benefits

• Independent Advice: Our independence provides piece of mind that our advice is non-partial and in your best interest.

• Access to all relevant specialist skills: our team includes qualified technical, financial, CLAS security, procurement, and change professionals to cover all the bases;

• Integration with policy and decision making processes: we understand and satisfy the demands of public sector management;

• Low cost, high value approach: everything we do is tailored to our customer, to ensure highly focussed advice and action;

Our stated price for this service is indicative of work undertaken at our 'Enable' rate. | |FCO Services |PSN360 Collaboration Lite |PSN360 Collaboration is an FCO Services IL3 Cloud service for organisations of all sizes. Instead of installing and deploying Microsoft SharePoint Server on-premises, any organisation can now simply subscribe to PSN360 Collaboration to provide a high grade solution for creating sites to share documents and information, and to collaborate effectively with colleagues and partners over the GSI or PSN. Hosted on FCO Services' established IL3 Cloud platform, organisations can take advantage of sophisticated collaboration capabilities without the operational burden and associated costs of on-premises servers.  IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, 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Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |FCO Services |PSN360 Collaboration Plus |PSN360 Collaboration is an FCO Services IL3 Cloud service for organisations of all sizes. Instead of installing and deploying Microsoft SharePoint Server on-premises, any organisation can now simply subscribe to PSN360 Collaboration to provide a high grade solution for creating sites to share documents and information, and to collaborate effectively with colleagues and partners over the GSI or PSN. Hosted on FCO Services' established IL3 Cloud platform, organisations can take advantage of sophisticated collaboration capabilities without the operational burden and associated costs of on-premises servers.  IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |FCO Services |PSN360 Lite |Specially developed for government, PSN360 allows organisations to adopt advanced and up to date collaboration and productivity tools while simplifying IT management and reducing costs. Hosted on FCO Services' established IL3 Cloud platform, PSN360 is backed by investment in technologies that enhance security and achieve high levels of performance reliability. PSN360 combines familiar Microsoft messaging, productivity and collaboration tools by leveraging secure hosted Exchange, SharePoint, Office and Lync to support workers on almost any accredited PSN or GSI connected device. With a choice of deployment options, organisations can run the most current web enabled Microsoft applications from the cloud while continuing to operate some applications on-premises. Alternatively organisations can migrate entirely to the cloud reducing the operational burden and costs of on-premises servers and software.  IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |FCO Services |PSN360 Mail Lite |PSN360 Mail is an integrated messaging solution hosted on FCO Services' established IL3 G-Cloud platform. Specially developed for Government, PSN360 Mail delivers the capabilities of Microsoft Exchange Server as a Cloud-based service at IL3. It gives users rich and familiar access to email, calendar, contacts, and tasks across PCs and other GSI connected devices. With PSN360 Mail, organisations can take advantage of sophisticated messaging capabilities without the operational burden and associated costs of on-premises servers.  IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |FCO Services |PSN360 xRM |Hosted on FCO Services' established IL3 Cloud platform, PSN360 xRM is a fully integrated customer data relationship management (xRM) system based on the Microsoft Dynamics platform. PSN360 xRM provides the capability to create and maintain a clear view of relationships and interactions from first contact. With tools to enhance departments contact, delivery and customer service processes, along with native Microsoft Office Outlook integration, PSN360 xRM delivers a fast, flexible and cost-effective solution. With PSN360 xRM departments can take advantage of FCO Services' investment in an evergreen development platform without the operational burden and costs of on-premises server software.  IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |FCO Services |Specialist Cloud Services from FCO Services |FCO Services is a recognised provider of secure Information and Communications Technology services to variety of HM central government departments, Non-Departmental Public Bodies, foreign friendly governments, UK Local Government, Police and international organisations such as European Union and NATO. Software development, hosting, web design, front end, back end, Activities include strategy, design, development and operation of communications, infrastructure and applications. FCO Services can provide these services in both secure and unclassified environments with global reach and utilising in-house, security cleared technical specialists and artisans. To support our customers we provide a range of advisory services that will assist the journey into successful and effective use of Cloud services. This includes: Strategy definition and articulation Business cases for cloud adoption Cloud readiness assessments Preparation of roadmaps Data analysis and migration assistance Cloud optimisation. We also provide expert advice on IT security and use of secure cloud services and can assist with the development of new applications using a wide range of technologies. Where appropriate, FCO Services in-house teams can be augmented by cleared contractors from partner organisations as necessary. Keywords: Building, Build, Constructing, Construction, Construct, Web, Webpage, Hosting, Design, Database, IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet. | |FarrPoint Limited |Cloud Consultancy |FarrPoint is an independent technical consultancy. We help our clients use technology to improve the efficiency of their organisation. Our expertise covers all elements of cloud, data, voice and converged technologies. Our services cover the whole project lifecycle: We work with clients to develop technology strategies and supporting business cases to plan and justify technology change; We assist with the design, specification and procurement of solutions; We project manage the implementation of solutions; finally, we work with clients to provide technology assurance and to optimise their technology. | |FarrPoint Limited |Cloud Consultancy |FarrPoint is an independent technical consultancy. We help our clients use technology to improve the efficiency of their organisation. Our expertise covers all elements of cloud, data, voice and converged technologies.

Our services cover the whole project lifecycle: We work with clients to develop technology strategies and supporting business cases to plan and justify technology change; We assist with the design, specification and procurement of solutions; We project manage the implementation of solutions; finally, we work with clients to provide technology assurance and to optimise their technology. | |FarrPoint Limited |IPv6 Consultancy |FarrPoint is an independent technical consultancy. We help our clients use technology to improve the efficiency of their organisation. Our expertise covers all elements of cloud, data, voice and converged technologies. Our IPv6 consultancy services are designed to ensure that our clients are aware of the impact and opportunities IPv6 will present to their organisation, and to assist them through the process of planning and implementing IPv6. Our services cover the whole project lifecycle: We work with clients to develop technology strategies and supporting business cases to plan and justify technology change; We assist with the design, specification and procurement of solutions; We project manage the implementation of solutions; finally, we work with clients to provide technology assurance and to optimise their technology. | |FarrPoint Limited |IPv6 Consultancy |FarrPoint is an independent technical consultancy. We help our clients use technology to improve the efficiency of their organisation. Our expertise covers all elements of cloud, data, voice and converged technologies.

Our IPv6 consultancy services are designed to ensure that our clients are aware of the impact and opportunities IPv6 will present to their organisation, and to assist them through the process of planning and implementing IPv6.

Our services cover the whole project lifecycle: We work with clients to develop technology strategies and supporting business cases to plan and justify technology change; We assist with the design, specification and procurement of solutions; We project manage the implementation of solutions; finally, we work with clients to provide technology assurance and to optimise their technology. | |Fivium Limited |Business Analysis and Consultancy for Government Business & Web Applications (ref: FIVIUM/FOXopen/A2) |Fivium are experts in delivering e-government and e-business portal applications, websites, and databases to our cross-government and business customers. A rapidly expanding SME, we pride ourselves on quality and value for money. Our senior professionals have over 20 years' experience supplying solutions to government. The purpose of this service is to provide business analysis and consultancy for new or enhancements to Government business and web applications. In this service Fivium will work with customers to understand the requirement and recommend options that will deliver efficiencies, cost savings and modern streamlined solutions. Activities as part of this service may include: • Business analysis and consultations • Requirements gathering • Review of approach and processes • Review of tools and methods • Business change management • Innovation and efficiencies review • Cost reduction objectives review • Integration and streamlining Service deliverables may include: • Analysis documentation • Analysis artefacts Fivium supply and integrate a complete range of technologies including FOXopen, Oracle, Spatial, and Java. FOXopen is a Cloud framework providing out-of-the-box business forms, workflow, and document preparation/management, reporting, and security. FOXopen is open source and transportable across Cloud, Linux, and Microsoft platforms. We also provide customisation services using the FOXopen toolkit and industry standard configurations using XML, XSLT, XSD, SOAP, Web Services, HTML. Our experienced programmers can implement specialised program code requirements should complex business logic or data processing be required. From commercial-off the-shelf (COTS) software to bespoke line-of-business applications, we have a proven track record delivering government-to-government and government-to-business success. We supply end-to-end IL2, IL3, and IL4 PaaS, SaaS, and complementary SCS services across the internet or across the Government Secure Intranet (GSI). With our blend of traditional, Agile, RAD with strong project governance, our portfolio ranges across business sectors and disciplines including: Energy, Oil and Gas, Health, Correspondence, Complaints and Case Management, Licensing, Consents, Permits, Regulation, Policy, Operations, Pharmaceuticals, and HR. We are aligned with current Government ICT Strategy and are a preferred supplier to a number of Government departments including The Department of Energy and Climate Change, Department for Business Innovation and Skills and The Department of Health and Aging. Services will be delivered against the Fivium standard rate card. | |Fivium Limited |Disaster Recovery Consultancy for Government Business & Web Applications (ref: FIVIUM/FOXopen/D6) |Fivium are experts in delivering e-government and e-business portal applications, websites, and databases to our cross-government and business customers. A rapidly expanding SME, we pride ourselves on quality and value for money. Our senior professionals have over 20 years' experience supplying solutions to government. The purpose of this service is to provide Disaster Recovery (DR) consultancy for Government business and web applications. In this service Fivium will work with customers to understand the requirement and recommend options for implementing a safe secure disaster recovery solution at IL2, IL3, and IL4. Fivium will work with teams within your organisation and other suppliers to facilitate a thorough exploration of the technological solutions available within the cloud or your organisations infrastructure. Activities as part of this service may include: • DR requirements gathering • Recovery point objective (RPO) / recovery time objective (RTO) specification • Data centre location and infrastructure stack review / specification • DR testing and auditing • DR scenario planning and review • Review of software technologies, e.g. virtualisation replication, Oracle Data Guard • SAN configuration, storage replication • Virtualisation pooling • Active-Active (high availability), Active-Passive • Connectivity (copper, optical dark fibre) Service deliverables may include: • Disaster Recovery Documentation • Other DR artefacts Fivium supply and integrate a complete range of technologies including FOXopen, Oracle, Spatial, and Java. FOXopen is a Cloud framework providing out-of-the-box business forms, workflow, and document preparation/management, reporting, and security. FOXopen is open source and transportable across Cloud, Linux, and Microsoft platforms. We also provide customisation services using the FOXopen toolkit and industry standard configurations using XML, XSLT, XSD, SOAP, Web Services, HTML. Our experienced programmers can implement specialised program code requirements should complex business logic or data processing be required. From commercial-off the-shelf (COTS) software to bespoke line-of-business applications, we have a proven track record delivering government-to-government and government-to-business success. We supply end-to-end IL2, IL3, and IL4 PaaS, SaaS, and complementary SCS services across the internet or across the Government Secure Intranet (GSI). With our blend of traditional, Agile, RAD with strong project governance, our portfolio ranges across business sectors and disciplines including: Energy, Oil and Gas, Health, Correspondence, Complaints and Case Management, Licensing, Consents, Permits, Regulation, Policy, Operations, Pharmaceuticals, and HR. We are aligned with current Government ICT Strategy and are a preferred supplier to a number of Government departments including The Department of Energy and Climate Change, Department for Business Innovation and Skills and The Department of Health and Aging. Services will be delivered against the Fivium standard rate card. | |Flexible Computing Ltd |Cloud RockStars™ |Cloud Rockstars™ Daily consultancy for public sector and government departments that want to understand Cloud services. Features:

Daily based pricing model Minimum commitment of one day Cloud aware CLAS consultants IaaS experienced consultants PaaS experienced consultants SaaS experienced consultants Public sector procurement consultants

Why us?

We've done it before You always get the A Team

How to use us?

Development of internal Cloud Readiness Development of internal Cloud Compliance processes and documentation Review of ICT Strategies Alignment of business and ICT requirements Development of ICT Strategies that align with consumerisation and Cloud Procurement advice Security review Data classification and compliance, what can go into the Cloud Network readiness Browser strategies (most Cloud services have a N-1 support policy) | |Flexible Computing Ltd |Cloud RockStars™ - Cloud | Control | Think | Create |Cloud Rockstars™ - Cloud | Control | Think | Create

Daily consultancy for public sector and government departments that want to understand Cloud services or develop their end user computing strategies to take into consumerisation of ICT.

Features:

     Daily based pricing model
     Minimum commitment of one day
     Cloud aware CLAS consultants
     IaaS experienced consultants
     PaaS experienced consultants
     SaaS experienced consultants
     Public sector procurement consultants

Why us?

     We've done it before
     You always get the A Team

How to use us?

     Development of internal Cloud Readiness
     Development of internal Cloud Compliance processes and documentation
     Review of ICT Strategies
     Alignment of business and ICT requirements
     Development of ICT Strategies that align with consumerisation and Cloud
     Procurement advice
     Security review
     Data classification and compliance, what can go into the Cloud
     Network readiness
     Browser strategies (most Cloud services have a N-1 support policy)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   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|Fujitsu Services Limited |Fujitsu Cloud Bring Your Own Device Assessment Service |Colleagues' personal devices are more powerful than the desktops they used a decade ago – plus they're wirelessly connected and highly usable. With the shift to mobile working, it makes sense to enable your people to access the organisation's data and functions from their own equipment, where it's safe and feasible to do so. It's a great way to save money, motivate staff and improve productivity.

Fujitsu's Bring Your Own Device Assessment will help you quickly and cost effectively discover how to make Bring Your Own Device (BYOD) work for your organisation, choose the right approach and implement the policies, processes and solutions needed to make it successful. The big issue for BYOD in government isn't technology but the legal and security environment. We understand how to meet these unique challenges, ranging from online security through to device management, and we bring all our combined experience to each assessment.

Fujitsu’s offers a wide range of additional services which can be integrated as part of our end to end customer solution. These include but are not limited to Monitoring Services, ITMaaS, Engineering Services, Messaging as a service, Business continuity services, Disaster Recovery Services, Storage solutions, Software development, a full range of cloud based solutions, mobile solutions including BYOD all available with Fujitsu’s professional services to guide you all the way. (SCS, BYOD, Bring Your Own Device, Mobility, Consultancy, Specialist Support, Professional Services) | |Fujitsu Services Limited |Fujitsu Data Migration Service |Fujitsu’s Data Migration Service helps to support your data migration activities in a structured and cost-effective way and thus mitigate the risks faced when moving to and from the cloud or archiving off historical records. The service includes a comprehensive data value assessment to determine the scope of data sources, metadata, permissions and classification requirements before migration to the agreed destination. The service is particularly relevant to those customers wishing to move data to or from a cloud platform. Please download the full Service Description for more details. Keywords: (SCS, Data Migration, Consultancy, Specialist Support, Professional Services) Fujitsu’s offers a wide range of additional services which can be integrated as part of our end to end customer solution. These include but are not limited to Monitoring Services, ITMaaS, Engineering Services, Messaging as a service, Business continuity services, Disaster Recovery Services, Storage solutions, Software development, a full range of cloud based solutions, mobile solutions including BYOD all available with Fujitsu’s professional services to guide you all the way. | |Fujitsu Services Limited |Fujitsu EDRMaaS Information Preparation Professional Service |Fujitsu's EDRMaaS Information Preparation Professional Service comprises the following: 1)Data Value Assessment: Using a set of analytical tools this assists in understanding the classification and the value of the data held on the Customer’s environment, allowing the Customer to understand better the landscape of the information environment. 2) EDRM Service Trial: Should the Customer wish to explore options of EDRM capability in support of its organisations’ Electronic Information Management policy, then Fujitsu offers a free, no-obligation 30 day trial of the Government Secure EDRM and Collaboration tools based on Microsoft SharePoint 2010. Keywords: (SCS, Collaboration, EDRM, SharePoint, Assessment, Consultancy, Specialist Support, Professional Services) Fujitsu’s offers a wide range of additional services which can be integrated as part of our end to end customer solution. These include but are not limited to Monitoring Services, ITMaaS, Engineering Services, Messaging as a service, Business continuity services, Disaster Recovery Services, Storage solutions, Software development, a full range of cloud based solutions, mobile solutions including BYOD all available with Fujitsu’s professional services to guide you all the way. | |Fujitsu Services Limited |Fujitsu Fraud & Error Screen Service |Fujitsu's Fraud and Error Screening (FES) Service is a technology enabled analytics solution designed to assist Central and Local Government departments in reducing the level of fraud or error within their systems. The Fraud and Error Screen highlights the risk of fraud or error associated with a claim or application for Government benefits or services, either at the point of application or in existing claims/accounts. Phases 1 & 2 of the FES Service are the Proof of Value and Operational Pilot respectively. These are compulsory pre-requisites to implementing the final phase of the service, Full FES, which is available for purchase under Lot 4 of the G Cloud catalogue as a Software as a Service. Keywords: (SCS, Fraud and Error, Consultancy, Specialist Support, Professional Services, Fraud Prevention, Prevent, Data Analytics, Predictive Analytics) Fujitsu’s offers a wide range of additional services which can be integrated as part of our end to end customer solution. These include but are not limited to Monitoring Services, ITMaaS, Engineering Services, Messaging as a service, Business continuity services, Disaster Recovery Services, Storage solutions, Software development, a full range of cloud based solutions, mobile solutions including BYOD all available with Fujitsu’s professional services to guide you all the way. | |Fujitsu Services Limited |Fujitsu Secure Scan to Cloud |Fujitsu’s Secure Scan to Cloud Service is designed to assist government departments in their digitisation of paper documents and subsequent data capture (inc. data from digitally received documents). The service allows the rapid, secure and accurate digitisation of all incoming correspondence for onward processing and decision making. Fujitsu’s offers a wide range of additional services which can be integrated as part of our end to end customer solution. These include but are not limited to Monitoring Services, ITMaaS, Engineering Services, Messaging as a service, Business continuity services, Disaster Recovery Services, Storage solutions, Software development, a full range of cloud based solutions, mobile solutions including BYOD all available with Fujitsu’s professional services to guide you all the way. (SCS, Secure Scan to Cloud, Digitisation, Consultancy, Specialist Support, Professional Services, Document Scanning, Document Management, Intelligent data capture, ICR, OCR, BPO, case management, information management, managed service(s), multi-channel data capture, records scanning, business process as a service) | |GOSS Interactive |GOSS Professional Services |GOSS has been delivering professional public and private sector solutions and services since 1998. With over 50 staff we deliver the following range of services: On-boarding Services Project Management o Project Specification and Selection Development & Production Services including: o Solution Architecture o Design services o Development - Bespoke and Web Development o Systems Integration o Testing and Quality Assurance o Data Migration Consultancy Services such as: o Business Analysis o Channel Shift Transformation Consultancy o Social Media Consultancy o Transition Management Support Services including: o Application Support o Network Support and Hosting Consultancy o Implementation and Deployment Training Services with various on-site and online courses covering: o Managers Overview o Web Reviewers Overview o Google Analytics - introduction. Online course. o Google Analytics - advanced. Online course. o Writing for the Web. Online course. o Social Media Strategy. Online course o Technical Development Courses GOSS is accredited with ISO9001 and ISO 27001 for the development and delivery of web based solutions and services. Please note that the price quoted below is the starting price for on-site service delivery within the M25. Remotely performed services, and services outside of London may attract different rates. Please review the Pricing Document and SFIA Document for more details, or contact us to discuss requirements. | |Glue Reply (a trading division of Reply Ltd.) |Competency Centres |Glue Reply is a leading independent architecture and integration specialist and has significant experience in delivering successful consultancy engagements for large-scale complex organisations. We have access to a pool of 100 plus consultants, architects and analysts with a wide range of domain and technical expertise. As part of the Reply Group’s “Living Network” Glue has access to over 3,000 core consultants. Glue Reply has proven experience in a wide range of technologies including Oracle, IBM, Microsoft, Software AG and Skyscape. Glue Reply Capabilities Glue Reply capabilities are outlined in the diagram below. Glue is expert in Architecture, Integration, Data and IT Innovation. We are able to supply references of each of these capabilities from our work in both Government and commercial sectors on request. Architecture We assist in the strategy definition, value justification and establishment of Enterprise Architectures at all levels of enablement - business process, data/information, applications/functionality, technical infrastructure, integration and security. We provide proven artefacts (frameworks, reference models, templates, standards, guidelines, patterns, governance models etc) to accelerate the introduction, deployment and adoption of EA best practice. We work in a pragmatic way adopting the appropriate parts of industry recognised frameworks such as TOGAF, TEAF, DODAF, and apply Glue's own gEAM, enterprise architecture method and gDAM, design authority method to ensure a successful implementation. We are experienced in using and providing advice on most of the leading EA tools including Troux/Metis, ARIS, Adaptive, Sparx EA and IBM’s Telelogic System Architect. Integration The origin of Glue was in the emerging use of integration technology as a key part of the solution to ‘integrating the enterprise’ where good architecture practice and functionally rich application technologies alone were not enough. Glue provides a complete range of integration and data management services which include: assisting in the creation and evolution of Integration Centres of Excellence, in particular the concept of an Integration Factory; assisting in migration to middleware integration architectures. We have expertise in a range of middleware, integration and data management technologies including IBM WebSphere, SAP NetWeaver, Oracle Fusion, Microsoft BizTalk, Tibco/Staffware, Sun JCAPS (SeeBeyond) and Software AG (webMethods). We have a number of re-useable integration delivery management tools (e.g. patterns) that enable us to accelerate the time to delivery whilst also reducing risk and cost of ownership, even in those environments where our clients have offshore delivery partnerships in place. We have provided advice and services to many FTSE 350 and Fortune 500 companies including HRG/Argos, Cadbury Schweppes, BAE Systems, BDUK, MOD LogNEC, General Motors, GlaxoSmithKline, Boots, WHSmith, Diageo, ICI, Kraft Foods, Burberry, the BBC, Carphone Warehouse, Vodafone, Cable and Wireless, Unilever, Johnson & Johnson, HSBC, BSkyB, Foster’s, National Grid Metering, UBS, Liverpool Victoria, Yorkshire Water, Royal Mail Group, Marks and Spencer, Tesco, Sainsbury and RWE/npower. Data Glue Reply is experienced in all aspects of data management. Our view is that data is a problem that needs to be managed as a whole, hence the approach is termed ‘Total Data’. This includes strategies for technical solutions but importantly emphasises the People and Process aspects, particularly Data Governance. We have methods and approaches for Master Data Management, Data Storage, ETL, Master Catalogue Services, Information Models, Canonical Data Modelling, Data Centres of Excellence and more. Glue Reply is currently leading on a major transformational project for MOD which is focussing on delivering core Master Data for the Logistics domain. We have many further references across both Government and commercial sectors. Innovation Glue Reply has invested in a number of offers that exploit today’s technology to provide business solutions to its customers. We have for example developed the concept of ‘Proximity’ in the Retail sector which is a suite of technology and business services that enables a Retailer to get closer to its customers, enabling a dialogue or conversation to continue with the customer long after they have left the store or the website. Other areas of exploitation include Social Media and Mobile Solutions which we have delivered across Government, Industrial and Commercial sectors. Proven Approach & Accelerators Glue Reply will wherever possible utilise its IP accelerators to support this engagement and to provide the customer with a set of deliverables exploiting our industry expertise. This will enable rapid deployment of the significant body of knowledge we have built up based on our experience across sectors including Retail, Finance, Government and Telecommunications. Incorporation of this Intellectual Capital will enable the Glue Reply Team to focus on the delivery of value. Our proven and flexible delivery model has been employed and refined at major organisations such as Highways Agency, Vodafone, AWE, Rolls-Royce, BAE Systems, the Home Office, Ministry of Defence, Tesco, Sainsbury’s, Boots, NPower, GlaxoSmithKline, NATO NCIA, Marks & Spencer, RBS, AXA and many others. Methodologies and Approaches Glue Reply as a leading independent SME in the Information, Architecture, Integration, Exploitation and Management domain are well versed in the application of many methodologies and approaches from APM, PRINCE2 and OGC MSP to ITIL 3, Agile, Rapid Application Development, Service Oriented Architecture (SOA) and application of ToGAF, MoDAF or other widely used architectural frameworks. However our experience over the last decade in the Government and Defence, Retail and Commercial, Financial Services and Telecommunications and Media sectors has allowed us to develop our own Best Practice approaches and methodologies. Our generic approach is to be flexible and evolutionary in our outlook but above all to focus on supporting the delivery of the enterprises objectives and vision, through optimising their exploitation and use of data and information, no matter how secure the environments. Glue Reply have been awarded provisional List X status. Competency Centre Development Service This service helps organisations identify where Competency Centres or Centres of Excellence could add value and then to accelerate the definition and implementation ensuring that the Competency Centre establishes and builds credibility from the outset. The combination of a predefined framework and method, practical implementation experience, domain specific expertise and the ability to provide expert resources through implementation and transition means Glue Reply is well positioned to provide a comprehensive Competency Centre Development service. Glue Reply’s Competency Centre Development practice comprises: • Glue Reply Competency Centre Framework (gCCF) – encompassing a set of generic capabilities which can be applied to any Competency Centre irrespective of the competency domain and a set of domain specific capabilities for a number of competency domains. • Glue Reply Competency Centre Method (gCCM) – providing a comprehensive step by step guide from an initial assessment of need, detailed evaluation of existing capabilities and initial definition of the competency centre charter, through detailed definition of the processes, methods, templates and tools and onto implementation and transition to business as usual. • Experienced Consultants - with real world experience of implementing and running Competency Centres across the various domains covered by the Framework.Glue Reply has extensive experience and capabilities in the following Competency Centre domains: • Business Integration o Business Strategy o Business Architecture o Business Process Modelling • Enterprise Architecture o Enterprise Architecture o Enterprise Data o Functional and Technical sub-architectures o Solution Architecture • Integration o Integration Architecture o Delivery and Support • SOA o Reference Architecture o Service Identification o Design and Construction • Data o Data Management o Solution Delivery o IT Service Management o Data Architecture o Ownership & Stewardship • PMO o Programme & Project Management o Project Portfolio Management o Scope Change, Reporting and Communication o Service & Capability Portfolio Management Business Capability-led Planning In terms of Business Capability-led Planning, a particular specialism of Glue Reply, we focus on your business’s objectives and strategy to inform all that we do guiding us in assessing what you currently do, why and with what, then to derive: • Quantified goals and objectives enabling the measurement of success and the assessment of change • A simple measurement of today's capability and what is required to support the business goals; basic, good, better and best. • A simple assessment of the systems and technology development required to deliver the required capabilities; out of the box, modification or replacement • The building of business-outcomes driven Roadmaps. | |HP Enterprise Services UK Ltd |Data Recovery Services |Even in today’s IT environment, which incorporates archiving, backup, and recovery technology and processes, all organisations are likely to suffer a loss of business-critical data. This can be the result of deletion, software or hardware malfunction, or caused accidentally or maliciously. Our security consultants are experienced in data recovery, and uniquely qualified to advise and deal with data loss situations and possible remediation techniques. HP provides a data recovery service combined with consultancy advice on how to reduce the risk of data loss. Working with clients, HP develops an appropriate strategy for data recovery. | |Hao2.eu Ltd |Cloud Clinic 3D |CloudClinic3D is a “digital by default” solution for health, social care, wellbeing and other information, advice and support services. It enables public service providers to deliver online services with the sense of community connectedness and shared sense of presence of place of traditional healthcare settings.

CloudClinc3D provides a health, care and wellbeing environment and content including a GP surgery, hospital, ambulance and patient home environments as well as less formal meeting and consultation spaces such as a community centre. The environment and content can be customised and branded for your organisation or project, or you can create your own content using our multimedia learning resources.

Use CloudClinic3D to • enable users / patients to access services in new ways • reduce staff and users travel costs and time and estate costs • provide a preventative approach to minimise “Did Not Attends” • enable patient centred approaches to support users in expressing needs • exploit 3D virtual worlds affordances such as “anonymous intimacy” • extend the event experience by supporting pre and post event networking

Key features Users, patients, staff, stakeholders access and use the 3D health, care and welling environment and resources to participate in one to one consultations or small group/multidisciplinary team meetings via the cloud using personalised avatars. Harnessing the anonymous intimacy afforded by their personalised avatars, users are able to more confidently engage and interact using voice, social media like text/instant messaging, gestures and animations and by creating and sharing 2D & 3D digital content (documents, videos, presentations, 3D models, sound recording etc).

Pricing Based on a minimum order of 10 concurrent users for a 12 week trial period, the price for CloudClinic3D, including the training and support detailed below, is £35 ex VAT per concurrent user per week and includes unlimited user avatar accounts. Thereafter no minimum order applies and access to the service can be increased flexibly (burst or elastic) or terminated with 1 weeks notice.

Training and Support Our experienced team provide weekly personalised training and support via the platform for 1 super-user and 3 expert uses. A range of training and learning resources are provided within the 3D environment to enable users to learn and practise their 3D skills independently. The service includes a specification to seamlessly sustain and scale CloudClinic3D services and/or to terminate or transfer your data for archiving or for use with other service providers.

KEY WORDS: Cloud, 3D, research, development, training, consultancy, 3D virtual worlds, avatar, clinic, patients, well being, mental health, transition, support, multi disciplinary, innovation, inclusion, growth, sustainability, disability, diversity, education, health, international development, social value, social impact, social innovation | |Helyx Secure Information Systems Ltd |Geospatial Services and Service Management |Helyx recognises the importance of having expert advice and support on hand to aid with typical issues such as configuration and data management. Our specialists help to deliver improved capability drawing on years of experience within Defence and other government agencies: • Customisation and Configuration - consultants are available to help get the most out of the GIS software and capabilities on enterprise systems and also advise on best value upgrades and improvements. • Data Consultancy Service - Data is the foundation for all systems and is often the key to realising system performance. Appropriate data management enables the best sharing, visualisation and re-use of data across multiple applications. Our clients see increased speed and an enhancement to their capability from existing systems and software when data is configured and managed effectively. We can help you with the Procurement, Handling, Storage, Dissemination and Retrieval of large volumes of geospatial data and supporting information. Our knowledge of data optimisation structures aid visualisation techniques and improvement of informtion exchange which is especially important where bandwidth limitations would otherwise be a problem. We also provide the expertise for migrating legacy databases to modern platforms. Our knowledge of OGC and other Standards, and where to apply these to achieve maximum interoperability, allows us to ensure that access to your information is as wide as possible. • Existing Capability Improvement Service - Helyx regularly encounter organisations that have already equipped themselves with highly capable geospatial systems, yet are currently using only a fraction of the capability they offer. We can help to identify where your perceived capability gaps can be met from your existing geospatial investments, and offer the advice, support and even personnel to enable you to exploit what you already have more efficiently. • GIS System Management Service - In addition to our design and implementation services we can provide highly experienced staff to manage a new or existing GIS system. This covers all aspects of the system including but not limited to system administration, data management, spatial analysis, GI web service provision and optimisation. • Geospatial Business Analytics - Many organisations don’t want to invest in geospatially specific hardware, software or permanent expert staff and for these organisations our analysis package is a cost effective solution. Our expert analysts have many years of firsthand experience covering an array of sectors spanning the military sector, security sector, the environmental sector, crime and law enforcement, disaster recovery and insurance risk management. We have both the specialism and the understanding of geospatial data that enables us to provide in-depth and well-considered analysis to suit a multitude of different purposes. We also have expertise in digital cartographic design that will bring your data to life in professional 2D and 3D maps and time-series. • Geo De-risking Assessments - Helyx encounter projects, both large and small in scale, that incorporate a significant element of mapping, imagery or other geospatial functionality requirements, yet in which there has been a failure to address these requirements until too late in project lifecycle. In particular, the scoping of data requirements and of their acquisition, consequent impact on storage capacity, transfer times and network usage, if not de-risked early on, can make the difference between project success and failure. | |Hotcourses Limited |Education IT and Data Consultancy |Hotcourses is the world’s leading provider of education websites and education data. We provide consultancy, project management, business analysis, solution development, cloud hosting, service management, and helpdesk support for clients in the education sector. As data specialists, we have over 15 years of experience in the collection, validation, enrichment, management, and processing of course and provider information within education. | |Huddle |Huddle for Broadcast |Huddle for Broadcast is the Pan-Government (PGA) & ISO-27001 accredited UK-based cloud collaboration platform that is transforming the way the public sector provides efficient, effective and joined up services. With over 80% of central government bodies and a vast array of NHS, councils, universities, police/ ambulance/ fire services all realising quantifiable benefit from using it,Huddle is considered the de facto solution for public sector collaboration. Huddle capabilities include a true service adoption model, rapid deployment, training, on-boarding, support, project planning, account customisation, Customer Success Management, true mobility (via native IOS, Blackberry, Andriod & Windows phone apps), document management, version control, audit trails, document approvals, notifications, tasks, whiteboards, discussions, Outlook integration, Salesforce integration, open APIs for system integration and online editing. (www.huddle.com) Key search words: IaaS/SCS/PaaS/SaaS, 24x7, 99.90%, accredited, Advisory, Agency, Anti, Anti Virus, API, Application Programming Interface, Applications, archive, archives, Assured, austerity, Authority, availability, availability management, aware, Azure, back up, backup and restoration, bandwidth, benefits, bespoke, blade, Boundary Devices, Burst, burst resources, capacity management, Central, CESG, Change Management, changes, classified, Cloud, clusters, CMDB, co hosting, Code of Conduct, Code of Connection, collaboration, Communication, Communications Electronics, Security Group, complex, complexity, compliance, compute, computer, computers, Confidential, configuration, configuration management, configuration management database, configurations, consistent, Consultancy, consultation, contended bandwidth, core, cost effective, cost reduction, Counter measures, CPU, critical events, CRM, Crown to Crown, Customisation, customised, Cyber Security, daily, data, Data Centres, Data extraction, Data removal, Data storage, data transfer, databases, dedicated, Deep, Deep Vetting, Defence, defend, deploy, deprovisioning, detect, Detect Malware, deter, develop, developer, development, device, Devices, Digital, Disaster recovery, documentation, downtime, dual hosting, DV, easy to use, EDM, EDRM, education, effective, effectiveness, efficiency, Elastic, elastic resources, Email, encrypted, encryption, Enterprise Delivery Model, Environment, Environmental, ERM, Event Management, facilities, FCO Services, FCOS, first response, flexibility, Foreign and Commonwealth Office, Services, Foreign Office, GESC, Gigabyte, Gist, Global, Global Support Centre, Global Support Centre, Global Support Service Desk, Good Practice Guide (CPG)13, Government, Government Secure Internet, Green, GSAE,GSI, Resources, Guaranteed/Non Guaranteed, Hard Disk Drive, hardware, Hawkeye, HDD, Healthcare, high, Home Office, host, hosting, hosts, hour, Huddle, Hypervisor, IAAS, IDS, IL0, IL0-1, IL0-2, IL1, IL1-2, IL2, IL3, IL4, IL5, IL6, images, Impact Level, improve, improvements, Incident Management, Indicator, information, infrastructure, Infrastructure as a Service, integrated, Intelligence, International, intruder detection, Intruder detection System, intuitive, investigation, ITIL, Key, KPI, legacy software, libraries, library, Linux, List x, Local Council, log retention, low, maintenance, managed, management reports, memory applications, Microsoft, minimal risk, mission critical, Monitoring, month, monthly, National, network, networks, NHS, non dedicated, non-contended bandwidth, Off boarding, On boarding, open source, Open Standards, Open Virtualisation Format, open virtualization format, Open view Performance Agent, Operating, operating system, operating system patches, Operations, Oracle, Overseas, OVF, OVPA, PaaS, pay as you go, pay on demand, PAYG, penetration, Performance, Performance KPIs, Persistence, Platform, Platform as a Service, Police, Posts, Private Cloud, proactive, process, processing, Productivity, Proof of concept, protect, Protected, Protective Monitoring, Provider, Provisioning, PSN, Public Cloud,PSN360, Public Services Network, RAM, RAMDS, release management, reporting, request fulfilment, resilience, resist, resource, resources, Response, Response Times, restoration, risk management, Risk Management and Accreditation, Documentation Set, risk mitigation, RMADS, SaaS, scalability, scale, scalable, SCS, Secret, Secure, Secure Cloud Platform, Secure communications, Secure device, security, security analysis, Security Information and Event, Management, Security Information and Event, Management, Security Operating Centres, Security Policy Framework, Security Vetting, Self provisioning, self service, server, servers, Service Level Agreement, service level management, Service Request, Severe, SharePoint, SIEM, simple, single hosting, SLA, snapshots, SOC, software, Software as a Service, Solution, Sovereign, sovereignty, Special Cloud Service, SQL Server, Standards, storage, store, subscription, supportable, suspicious behaviour, Sustainability, SV, Technical Boundaries, test, Thresholds, TIA 942 Tier 3 Data Centre, tool, tools, Top Secret, Trusted, Trusts, UK, Unclassified, Unified Management, Uninterruptible Power Supply, Unix, unmanaged, upkeep, UPS, upscale, uptime, Vetted, Virtual, Virtual Machine, virtual machine builds, Virtual Private Network, virtual server builds, Virtualisation Management Tools, Virtualised servers, Virus, Virus detection, Virus update, VM, VM hosts, VMWare, VMWare V Centre, VPN, W3C Standards, Windows, Blackberry, End User Device, EUD, Flexible, Laptop, Mobile, Mobile phone, Offsite, Remote, Remote Access Managed Service, RAMS, Desktop, Evergreen, tablet, software development, hosting, web design, front end, back end. | |IIZUKA Software Technologies Ltd |IIZUKA Case Manager Consultancy and Configuration Service |IIZUKA is providing its Case Manager product as a G-Cloud SAAS offering. Many clients request of IIZUKA assistance with Business Process Re-engineering, product configuration and associated consultancy. IIZUKA is using the G-Cloud SCS category in order to provide these services. The following Case Manager associated services are available: Strategy and Architecture Business Change Solution Development and Implementation Service Management Procurement and Management Support Client Interface All services are offered on a rate per man-day basis as detailed in the associated SFIA Definition and Rate Card. IIZUKA is happy to discuss with clients the provision of fixed-price services packages on a case-by-case basis. All services offered relate to assistance with the optimisation of a clients Case Manager deployment. A description of the associated G-Cloud SAAS offering follows: IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA Case Manager is already hosted using a cloud hosting model for a number of its customers and, in collaboration with its IaaS/PaaS partner SCC has been deployed on the IL3 Secure G-Cloud platform. The IIZUKA Case Manager system is designed to handle customer contact and actual delivery across a range of channels. Specifically IIZUKA Case Manager provides a single point through which all customer interaction can be managed and tracked, regardless of the channel used by the customer. By linking all of the different channels to the IIZUKA Operational Model clients are able to bridge the gap between the channels and give their customer a seamless service, whatever channel is used at whatever part of their service journey. The concept allows customers, advisors and providers to interact with each other using the most appropriate channel, whilst still centrally managing the data, processes and security. Clients use Case Manager to address a variety of business requirements including: •_ End to end customer contact handling for emergency services •_ Complaints, DPA and FOI case management •_ Advice case management for charities, local authorities, universities and housing associations •_ Specialised case management for unique business contexts such as pensions regulation •_ End to end customer service management, including CRM, contact handling and service delivery management for local authorities and multi-agency partnerships •_ Service delivery management, including mobile workforce As the user interface is entirely browser-based, the system is ideal for cloud hosting as users need only a web browser to access it. This removes the need for them to use more complex remote desktop access in order to access the system. The secure, browser based interface makes it ideal for the clients with a home working strategy. A range of security options are available together with accessibility tools such as JAWS and Dragon Dictate, ensuring that users with special access requirements can fully benefit from the assistance these tools provide. The user interface is simple and easy to use and IIZUKA Case Manager clients are often able to save money on on-going training due to the intuitive nature of the system. This ease-of-use extends to all aspects of the system including the administration tools. This capability even applies to features such as the management of custom fields, report customisation and letter generation. The in-built management tools give the client the on-going ability to manage all aspects of the software themselves. All activity in the system is recorded and fully auditable through IIZUKA Case Managers in-built audit component. Information held in the system can be exported in a wide range of formats and to external systems including MS Office, HTML, text and XML. Statistical data analysis is provided through the systems own inbuilt capability to generate charts and graphs or via output to specialised analysis tools. Reports can be created, saved and amended by the client without any involvement from IIZUKA. This gives the client the ability to cost effectively adapt the system and its reporting to meet future requirements and legislation. | |INOVEM Limited |INOVEM Collaborate (IL2) a.k.a. Kahootz |INOVEM Collaborate (aka Kahootz) is online collaboration software that will improve your team working, communication, project management and content development. It provides public or private workspaces to support anything from a few users to the entire enterprise. It's secure, fast, easy to use, reliable and well-supported. It's a hosted software service so you can access it from any current Internet browser and it is extremely quick to deploy. INOVEM Collaborate provides a superb depth of functionality in a purposeful manner. That is, you can set up your workspace to reflect what you are trying to achieve, rather than just having a list of files and tasks. for example you can use it for: Secure File Sharing, Project Extranets, Clients Extranets & Portals, Public Web Communities, Stakeholder Consultation, Special Interest Groups and Online Discussion Forums, Corporate Intranets, Online Meetings and Virtual Boardrooms, Partner Portals, Secure Deal Rooms, Bid & Tender Management Workspaces, Online Project Management, Gateway Review Teams, Cloud Collaboration on Shared Services and a whole host of other business activities. In each case, given the right context, your users will feel right at home straight away.

INOVEM Collaborate provides a powerful set of features that will allow users to:

• Securely distribute, discuss and version control documents
• Allocate and track project tasks
• Co-author and seek feedback on documents, section-by-section
• Arrange and communicate meetings, events and tele-conferencing
• Create custom databases and forms to log issues, ideas, FAQs etc.
• Seek feedback via interactive questionnaires and quick polls
• Analyse data and create customised reports
• Blog articles, news and project updates
• Take part in topic-based forums and discussions
• Share images via picture albums
• Search for content across groups
• Easily embed content from YouTube, Twitter and other sites
• Make use of templates to easily reuse and repeat group layout and content

INOVEM Collaborate enables people to huddle together and keep in touch on fast moving and dynamic projects through instant email notifications. A full audit trail of versions, updates and comments, tasks, discussions and other project information makes it easy for new members to join teams and have all the information at their fingertips. The service is accessible to WCAG 2.0 level AA and you can brand it to seamlessly match your corporate web site. We can offer additional services such as training, integration and consultancy if you require them. Getting started is quick and easy; just go to the ordering website and you can set up your site and be productive in no time at all. There is a choice of monthly or annual subscriptions with no long term commitment, together with free & trial options. To try-before-you-buy, please go to www.Kahootz.com where you will able to access a 30-day free trial and our Free Kahootz G-Cloud Starter App. | |INOVEM Limited |INOVEM Collaborate (IL3) a.k.a. Kahootz (IL3) |INOVEM Collaborate (aka Kahootz) is online collaboration software that will improve your team working, communication, project management and content development. It provides public or private workspaces to support anything from a few users to the entire enterprise. It's secure, fast, easy to use, reliable and well-supported. It's a hosted software service so you can access it from any current Internet browser and it is extremely quick to deploy. INOVEM Collaborate provides a superb depth of functionality in a purposeful manner. That is, you can set up your workspace to reflect what you are trying to achieve, rather than just having a list of files and tasks. for example you can use it for: Secure File Sharing, Project Extranets, Clients Extranets & Portals, Public Web Communities, Stakeholder Consultation, Special Interest Groups and Online Discussion Forums, Corporate Intranets, Online Meetings and Virtual Boardrooms, Partner Portals, Secure Deal Rooms, Bid & Tender Management Workspaces, Online Project Management, Gateway Review Teams, Cloud Collaboration on Shared Services and a whole host of other business activities. In each case, given the right context, your users will feel right at home straight away.

INOVEM Collaborate provides a powerful set of features that will allow users to:

• Securely distribute, discuss and version control documents
• Allocate and track project tasks
• Co-author and seek feedback on documents, section-by-section
• Arrange and communicate meetings, events and tele-conferencing
• Create custom databases and forms to log issues, ideas, FAQs etc.
• Seek feedback via interactive questionnaires and quick polls
• Analyse data and create customised reports
• Blog articles, news and project updates
• Take part in topic-based forums and discussions
• Share images via picture albums
• Search for content across groups
• Easily embed content from YouTube, Twitter and other sites
• Make use of templates to easily reuse and repeat group layout and content

INOVEM Collaborate enables people to huddle together and keep in touch on fast moving and dynamic projects through instant email notifications. A full audit trail of versions, updates and comments, tasks, discussions and other project information makes it easy for new members to join teams and have all the information at their fingertips. The service is accessible to WCAG 2.0 level AA and you can brand it to seamlessly match your corporate web site. We can offer additional services such as training, integration and consultancy if you require them. Getting started is quick and easy; just go to the ordering website and you can set up your site and be productive in no time at all. There is a choice of monthly or annual subscriptions with no long term commitment, together with free & trial options. To try-before-you-buy, please go to www.Kahootz.com where you will able to access a 30-day free trial and our Free Kahootz G-Cloud Starter App. | |INOVEM Limited |Kahootz for Education and Charities |Please note our Education and Charities version of Kahootz includes a 25% discount on all published fees (user licenses and cloud storage).

INOVEM Collaborate (aka Kahootz) is online collaboration software that will improve your team working, communication, project management and content development. It provides public or private workspaces to support anything from a few users to the entire enterprise. It's secure, fast, easy to use, reliable and well-supported. It's a hosted software service so you can access it from any current Internet browser and it is extremely quick to deploy. INOVEM Collaborate provides a superb depth of functionality in a purposeful manner. That is, you can set up your workspace to reflect what you are trying to achieve, rather than just having a list of files and tasks. for example you can use it for: Secure File Sharing, Project Extranets, Clients Extranets & Portals, Public Web Communities, Stakeholder Consultation, Special Interest Groups and Online Discussion Forums, Corporate Intranets, Online Meetings and Virtual Boardrooms, Partner Portals, Secure Deal Rooms, Bid & Tender Management Workspaces, Online Project Management, Gateway Review Teams, Cloud Collaboration on Shared Services and a whole host of other business activities. In each case, given the right context, your users will feel right at home straight away.

INOVEM Collaborate provides a powerful set of features that will allow users to:

• Securely distribute, discuss and version control documents
• Allocate and track project tasks
• Co-author and seek feedback on documents, section-by-section
• Arrange and communicate meetings, events and tele-conferencing
• Create custom databases and forms to log issues, ideas, FAQs etc.
• Seek feedback via interactive questionnaires and quick polls
• Analyse data and create customised reports
• Blog articles, news and project updates
• Take part in topic-based forums and discussions
• Share images via picture albums
• Search for content across groups
• Easily embed content from YouTube, Twitter and other sites
• Make use of templates to easily reuse and repeat group layout and content

INOVEM Collaborate enables people to huddle together and keep in touch on fast moving and dynamic projects through instant email notifications. A full audit trail of versions, updates and comments, tasks, discussions and other project information makes it easy for new members to join teams and have all the information at their fingertips. The service is accessible to WCAG 2.0 level AA and you can brand it to seamlessly match your corporate web site. We can offer additional services such as training, integration and consultancy if you require them. Getting started is quick and easy; just go to the ordering website and you can set up your site and be productive in no time at all. There is a choice of monthly or annual subscriptions with no long term commitment, together with free & trial options. To try-before-you-buy, please go to www.Kahootz.com where you will able to access a 30-day free trial and our Free Kahootz G-Cloud Starter App. | |Ideal Health Consultants Limited |Health systems implementation and transformation project support services |Ideal Health Consultants provides project, consultancy, interim staffing and training services to healthcare organisations throughout the UK. We support all stages of health systems implemenation and transformation projects from early stage planning through implementation and benefits realisation.

Ideal has a wealth of experience gained from working with over 150 NHS Trusts during the past seven years, providing expertise and support throughout the Trusts health systems implementation programmes across all work streams, including, business case, requirements definition, strategy and planning, programme and project management, transformation and change management, data management, back office, testing, training, go-live support and transition to BAU.

Ideal supports projects of all sizes, from providing individual interim staff through to multi-million pound complete programme delivery. Depending on client need, Ideal has the capability and capacity to partner on end-to-end health systems implementation programmes, or to manage specific work streams, deliver tactical projects, place individual specialists, or purely provide interim staffing.

Ideal is rare in that we have expertise in all stages of the implementation process, including early stage/pre-procurement where previously NPfIT has defined the strategy. | |Ideal Health Consultants Limited |Health systems implementation and transformation project support services |Ideal Health Consultants provides project, consultancy, interim staffing and training services to healthcare organisations throughout the UK. We support all stages of health systems implemenation and transformation projects from early stage planning through implementation and benefits realisation. Ideal has a wealth of experience gained from working with over 150 NHS Trusts during the past seven years, providing expertise and support throughout the Trusts•À•À health systems implementation programmes across all work streams, including, business case, requirements definition, strategy and planning, programme and project management, transformation and change management, data management, back office, testing, training, go-live support and transition to BAU. Ideal supports projects of all sizes, from providing individual interim staff through to multi-million pound complete programme delivery. Depending on client need, Ideal has the capability and capacity to partner on end-to-end health systems implementation programmes, or to manage specific work streams, deliver tactical projects, place individual specialists, or purely provide interim staffing. Ideal is rare in that we have expertise in all stages of the implementation process, including early stage/pre-procurement where previously NPfIT has defined the strategy. | |In-Form Consult Ltd |Data Management |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. IFC provides a range of data management services to assist organisations with data management policy and process improvements.

Leveraging our Data Management Maturity Model, we can help you analyse data quality and assess organisational readiness for data governance. We are proficient across a wide range of data management technology – including data profiling tools to discover issues in existing data sets, standard repositories to publish data quality rules and performance metric systems to keep data quality in place once established – which also enables us to advise on infrastructures design and integrate disparate source systems. | |In-Form Consult Ltd |Data Management Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset.

IFC provides a range of data management services to assist organisations with data management policy and process improvements. Leveraging our Data Management Maturity Model, we can help you analyse data quality and assess organisational readiness for data governance. We are proficient across a wide range of data management technology – including data profiling tools to discover issues in existing data sets, standard repositories to publish data quality rules and performance metric systems to keep data quality in place once established – which also enables us to advise on infrastructures design and integrate disparate source systems. | |In-Form Consult Ltd |Data Migration |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. IFC provides a comprehensive range of data migration and quality services using our detailed, proven methodology.

IFC will help you plan and execute the complete data migration process without the loss of data or misrepresentation of source data meaning. Where required, this can include an “Extract Transform and Load” (ETL) service. As part of that process, we apply focus to data quality using processes that iteratively sieve through data sets as well as matching them against the organisations agreed definitions or format, ensuring accurate, complete and consistent data is delivered. | |In-Form Consult Ltd |Data Migration Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. IFC provides a comprehensive range of data migration and quality services using our detailed, proven methodology.

IFC will help you plan and execute the complete data migration process without the loss of data or misrepresentation of source data meaning. Where required, this can include an “Extract Transform and Load” (ETL) service. As part of that process, we apply focus to data quality using processes that iteratively sieve through data sets as well as matching them against the organizations agreed definitions or format, ensuring accurate, complete and consistent data is delivered. | |In-Form Consult Ltd |EDRM |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. We provide consulting expertise in the areas of information and records management, information governance, knowledge management, data management and enterprise solutions.

We help you meet your needs with impartial and objective advice through each stage of a programme; from delivering an initial feasibility study and preparation of a business case, through to procurement support, testing and user acceptance, data cleansing, migration and project management. Our wide range of bespoke consulting services include health checks, strategy development, process improvement and development, and technology selection and implementation; all of which are delivered to industry best practice in information and change management. | |In-Form Consult Ltd |EDRM Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. We provide consulting expertise in the areas of information and records management, information governance, knowledge management, data management and enterprise solutions.

We help you meet your needs with impartial and objective advice through each stage of a programme; from delivering an initial feasibility study and preparation of a business case, through to procurement support, testing and user acceptance, data cleansing, migration and project management. Our wide range of bespoke consulting services include health checks, strategy development, process improvement and development, and technology selection and implementation; all of which are delivered to industry best practice in information and change management. . | |In-Form Consult Ltd |Information Audit Services |We can provide all the required elements to solve your holistic information management needs, and help you improve information management policy, process, and procedure. Our complete solutions span consultancy, technology, training and resourcing in the areas of information and records management, information governance, knowledge management, data management and enterprise solutions. We offer a wide range of bespoke consulting services including health checks, information audits, strategy development, process improvement and development, and technology selection and implementation. | |In-Form Consult Ltd |Information Management Consulting Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise-wide information into a more powerful corporate asset. We provide consulting expertise in the areas of information and records management, information governance, knowledge management, data management and enterprise solutions.

We help you meet your needs with impartial and objective advice through each stage of a programme; from delivering an initial feasibility study and preparation of a business case, through to procurement support, testing and user acceptance, data cleansing, migration and project management. Our wide range of bespoke consulting services include health checks, strategy development, process improvement and development, and technology selection and implementation; all of which are delivered to industry best practice in information and change management. | |In-Form Consult Ltd |Information Security Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. We provide consulting expertise in the areas of information and records management, information governance, knowledge management, information security, data management and enterprise solutions. | |In-Form Consult Ltd |SharePoint Services |In-Form Consult (IFC) is an independent information management consultancy with over 25 years’ experience of helping businesses transform enterprise information into a more powerful corporate asset. Developing a solid and sustainable information management capability strategy for SharePoint is vitally important but requires careful planning, design and implementation.

Our range of SharePoint services provide a flexible framework that enables organisations to deploy SharePoint and add-on tools for the perfect solution, manage the full lifecycle from strategy and planning development through to implementation, safely execute data migration, increase productivity and reduce costs, maximise user adoption and internal usage. Our consulting services are delivered to industry best practice in information and change management. | |Information Assurance Consulting Services LLP |Cloud IT Health CHECK Services |Information Assurance Consulting Services LLP (IACS) works in conjunction with our specialist partner organisation, Reaction IS Ltd, a “green light” CESG CHECK penetration testing service provider and a member of the Council of Registered Ethical Security Testers (CREST). As a CESG CHECK Service Provider and CHECK green light company, Reaction IS are accredited to carry out penetration testing on HMG systems protectively marked up to CONFIDENTIAL and with CESG approval, up to SECRET. Reaction's CHECK status can be found on CESG's website. CHECK penetration testing is performed under specific terms and conditions defined by CESG. CHECK penetration tests are often referred to as 'IT Health Checks'. IT Health Checks or CHECK penetration tests can only be undertaken by 'green light' companies authorised by CESG with at least one CHECK Team Leader in the testing team. Green light CHECK service companies/providers are required to agree to various conditions of service including rules on reporting, staff clearance, staff qualifications, sub-contracting, green light status and data handling and protection. Services provided include: Government IT Health Checks; external network penetration tests; internal network vulnerability scans; web application security testing; security code reviews; social engineering exercises; multi-functional device testing; wireless security assessments; PCI Approved Security Scanning; firewall Penetration Testing; and Security Vulnerability Research. Additional CESG Listed Advisor Scheme (CLAS) Consultancy can be added to help ensure the testing results are understood in a HMG Accreditation context. | |Information Assurance Consulting Services LLP |Cloud IT Health CHECK Services |Information Assurance Consulting Services LLP (IACS) works in conjunction with our specialist partner organisation, ReactionIS Ltd, a “green light” CESG CHECK penetration testing service provider and a member of the Council of Registered Ethical Security Testers (CREST). As a CESG CHECK Service Provider and CHECK green light company, ReactionIS are authorised to carry out penetration testing on HMG systems protectively marked up to CONFIDENTIAL and with CESG approval, up to SECRET. Reaction's CHECK status can be found on CESG's website. CHECK penetration testing is performed under specific terms and conditions defined by CESG. CHECK penetration tests are often referred to as 'IT Health Checks'. IT Health Checks or CHECK penetration tests can only be undertaken by 'green light' companies authorised by CESG with at least one CHECK Team Leader in the testing team. Green light CHECK service companies/providers are required to agree to various conditions of service including rules on reporting, staff clearance, staff qualifications, sub-contracting, green light status and data handling and protection. Services provided include: Government IT Health Checks; external network penetration tests; internal network vulnerability scans; web application security testing; security code reviews; social engineering exercises; multi-functional device testing; wireless security assessments; PCI Approved Security Scanning; firewall Penetration Testing; and Security Vulnerability Research. Additional CESG Listed Advisor Scheme (CLAS) Consultancy can be added to help ensure the testing results are understood in a HMG Accreditation context. | |Information Risk Management Plc |Cloud Assurance Service |IRM regards IT Security & IT Risk Services as an integral part of the quality approach to any project delivering or impacting, in whole or in part, computer based systems. IRM can supply IT Security & IT Risk Services such as: • Technical assurance services • Project design and other technical reviews • Non-technical assurance testing (e.g. physical and human aspects) • General information and digital security consultancy services • Provision of CESG (Communications Electronic Security Group) CHECK (IT Health Check Service) and CLAS (CESG Listed Advisor Scheme) qualified staff when appropriate • Provision of Payment Card Industry Data Security Standard (PCI DSS) Qualified Security Assessors (QSA) Our team of 75 professionals are experienced in working to the Security Policy Framework, departmental security policies and ISO/IEC 27001:2005 Information Security Management Systems Requirements. The team has delivered accreditation documentation such as Risk Management and Accreditation Document Sets (RMADS) and Risk Assessments in accordance with HMG Information Assurance Standard 1&2. The team is there to provide remedial advice to ensure your systems are secure, resilient and protected against cyber-attack to known threats. All of our consultants hold a minimum of SC clearance, and many hold DV. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Cyber Risk Appetite |All organisations have an ability to tolerate risk. Your business will encounter risk every day in pursuit of its objectives, but does anyone in your organisation really know how much risk is acceptable? At different stages of your business cycle, your organisation’s ‘Risk Appetite’ will change. Therefore, it is essential to understand how much risk your organisation can tolerate, as taking on additional risk will lead to organisational stress and failures. In the cyber realm, these failures will manifest themselves as security breaches, technical vulnerabilities, information leaks and business outages. Can you afford to overstress your organisation? How can you ensure that your business processes, your employees and your infrastructure are operating within your specific risk appetite boundaries? Our team of 75 professionals are experienced in working to the Security Policy Framework, departmental security policies and ISO/IEC 27001:2005 Information Security Management Systems Requirements. The team has delivered accreditation documentation such as Risk Management and Accreditation Document Sets (RMADS) and Risk Assessments in accordance with HMG Information Assurance Standard 1&2. Our consultancy floor is made up of CESG Listed Advisor Scheme (CLAS) consultants and we hold CHECK accreditation. The team is there to provide remedial advice to ensure your systems are secure, resilient and protected against cyber-attack to known threats. All of our consultants hold a minimum of SC clearance, and many hold DV. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Cyber Risk Assessment |In pursuit of sustained business value, you must identify the areas of your organisation that could hold you back. Every single one of your systems, applications and functional elements has the capacity to introduce risk into your business. Understanding, assessing and quantifying these risks is the first step towards eliminating them. IRM have worked with some of the industry’s most respected risk management experts to develop a unique and extensible methodology for assessing risk - a methodology that provides detailed, actionable and above all understandable results. IRM will work closely with you to understand exactly which assets are to be assessed, before investigating, identifying and analysing the vulnerabilities existing within and around an asset, as well as the existence of relevant threats which could, in turn, exploit those vulnerabilities. Our team of 75 professionals are experienced in working to the Security Policy Framework, departmental security policies and ISO/IEC 27001:2005 Information Security Management Systems Requirements. The team has delivered accreditation documentation such as Risk Management and Accreditation Document Sets (RMADS) and Risk Assessments in accordance with HMG Information Assurance Standard 1&2. Our consultancy floor is made up of CESG Listed Advisor Scheme (CLAS) consultants and we hold CHECK accreditation. The team is there to provide remedial advice to ensure your systems are secure, resilient and protected against cyber-attack to known threats. All of our consultants hold a minimum of SC clearance, and many hold DV. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Cyber Security Awareness Programme |In order to secure your business, you must secure your people. In order for any organisation to effectively manage cyber risk, it's people must be aligned with management objectives and, importantly, risk appetite. Human behaviour is a large contributing factor in all cyber security breaches. Driving the right behaviour throughout your organisation will vastly lessen the likelihood of a breach occurring as your people will know how much risk they can take on, how cyber security impacts their job role, what the signs of a breach are and how they can change for the better. IRM's Service is aimed at customers who need consultancy advice or technical support to assist in the adoption of or transformation to cloud services, in accordance with or aligned to the Government ICT strategy. We will exploit our deep experience in Information Assurance to support your needs within the appropriate security frameworks. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Data Protection Act (DPA) & Privacy Impact Service |The cost of failing to safeguard personal data starts at £500,000. Organisations that fail to safeguard personal data appropriately can receive Monetary Penalty Notices from the Information Commissioner of up to £500,000. And that’s just the start. If you are involved in a breach of personal data you could be forced into public disclosure of the incident and details of the breach, potentially causing a direct loss of customers and an impact on your bottom line. The stakes for Data Protection Act compliance have been raised and organisations need to be prepared for future legislation. IRM can provide independent verification of your governance, controls and processes through a Privacy Impact Assessment. IRM's Service is aimed at customers who need consultancy advice or technical support to assist in the adoption of or transformation to cloud services, in accordance with or aligned to the Government ICT strategy. We will exploit our deep experience in Information Assurance to support your needs within the appropriate security frameworks. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal. | |Information Risk Management Plc |Information Risk Assessment |In pursuit of sustained business value, you must identify the areas of your organisation that could hold you back. Every single one of your systems, applications and functional elements has the capacity to introduce risk into your business. Understanding, assessing and quantifying these risks is the first step towards eliminating them. IRM have worked with some of the industry’s most respected risk management experts to develop a unique and extensible methodology for assessing risk. Our methodology provides detailed, actionable and above all understandable results. IRM will work closely with you to understand exactly which assets are to be assessed, before investigating, identifying and analysing the vulnerabilities existing within and around an asset, as well as the existence of relevant threats which could exploit those vulnerabilities. Deliverables: • A Risk Assessment Report, Risk Register and Risk Treatment Plan. About IRM: Our team of 75 professionals are experienced in working to the Security Policy Framework, departmental security policies and ISO/IEC 27001:2005 Information Security Management Systems Requirements. The team has delivered accreditation documentation such as Risk Management and Accreditation Document Sets (RMADS) and Risk Assessments in accordance with HMG Information Assurance Standard 1&2. Our consultancy floor is made up of CESG Listed Advisor Scheme (CLAS) consultants and we hold CHECK accreditation. The team is there to provide remedial advice to ensure your systems are secure, resilient and protected against cyber-attack to known threats. All of our consultants hold a minimum of SC clearance, and many hold DV. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Information Secuirty Assurance Service (Cloud) |IRM’s Cloud Assurance Service is aimed at Government Departments who need consultancy advice or technical support to assist in the adoption of or transformation to cloud services. IRM has over 15 years of experience in delivering risk Assessments, Secure System Design and can help you ensure that your overall Cloud solution obtains or maintains accreditation in accordance with the Security Policy Framework or your individual departmental security policy. Our team of 75 professionals are experienced in working to the Security Policy Framework, departmental security policies and ISO/IEC 27001:2005 Information Security Management Systems Requirements. The team has delivered accreditation documentation such as Risk Management and Accreditation Document Sets (RMADS), IT Health Checks and Risk Assessments in accordance with HMG Information Assurance Standard 1&2. Our consultancy floor is made up of CESG Listed Advisor Scheme (CLAS) consultants, ISO27001 Leader Auditors and we hold CHECK accreditation. IRM is able to provide remedial advice to ensure your Cloud systems are secure, resilient and protected against known threats. All of our consultants hold a minimum of SC clearance, and many hold DV. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Security Documentation Set (Policy) |Articulating risk appetite and information security requirements ensures that your employees are aligned with your strategic objectives. Security policies, standards, processes and procedures are essential for employees to appreciate how security impacts their job. IRM understands that documentation can be a difficult thing to get right. We work with you to understand your people and culture, ensuring that information security is communicated effectively to all of your people. Our approach to security documentation ensures that individuals receive only what is relevant to their job role, vastly improving the uptake of information security processes and policies. IRM's Service is aimed at customers who need consultancy advice or technical support to assist in the adoption of or transformation to cloud services, in accordance with or aligned to the Government ICT strategy. We will exploit our deep experience in Information Assurance to support your needs within the appropriate security frameworks. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Information Risk Management Plc |Sensitive Data Mapping Service |It is vital that you know where your organisation is using sensitive data, and for what purpose. IRM’s Sensitive Data Permeation Map is a focused review designed to uncover all of the areas within your organisation where sensitive data is being stored, processed or transmitted. The UK Information Commissioner’s Office is getting tougher with data protection violations in response to increased concern amongst the general public regarding the use of their personal data. This is particularly relevant to both the PCI DSS standard, which requires that organisations protect card holder data, and the Data Protection Act, which legislates that personal data is only to be held for its original stated purpose. IRM's Service is aimed at customers who need consultancy advice or technical support to assist in the adoption of or transformation to cloud services, in accordance with or aligned to the Government ICT strategy. We will exploit our deep experience in Information Assurance to support your needs within the appropriate security frameworks. Please refer to our Service Description to see a more complete and integrated description of the service we can provide to you. Key word search: GRC, ITHealth Checks, RMADS, PII, DPA, FoIA, Technical Assurance, Audit, Risk Assesstment, Technical Architect, Enterprise Architect, Accreditation, Asset Idenitification, Data Mapping, Cyber, Assurance, PCI DSS, ISO27001, 3rd Party Due Diligence, Cloud Assessment, Procurement Assurance, Penetration Testing, Application Testing, Design, Review, Workshop, CLAS, CHECK, Agile Development, Workshop, Project Specification, Project Management, Forensics, Incident Response, Police, Risk Based Approach, Control Improvement, Secure System Design, Network Analysis, Technical Support, Oracle, Training, AVC, ITHC, BYOD, Cookie, Legal, SDLC. | |Infuse Consulting LTD |Infuse Performance Center on Software-as-a-Service powered by HP |Infuse Performance Center on Software-as-a-service (SaaS) by HP Software delivers the market leading HP Performance Center on site via secure HTTPS connection and utilising a HP data center Facility. Infuse consultants will oversee the set up and configuration, and also provide the consultancy expertise to assist the customer to maximise their return on investment. Totally flexible and configurable Infuse Performance Center on Software-as-a-service (SaaS) by HP will meet all your Performance Testing requirements Infuse Consulting is recognised as one of the industry leaders in the area of performance testing. The consultants within our Performance Engineering division possess widespread experience in load, stress and scalability testing, and are all AIS/ASE certified Keywords Performance Testing, Consultancy, LoadRunner, ALM, HP, Quality Center, QC, Application Lifecycle Management, Unified functional Testing, UFT, QTP, Test Management, Test Automation | |Ixxus Limited |MarkLogic NoSQL Cloud Consulting Services – Ixxus |Ixxus is a leading UK-based MarkLogic consultancy. As one of the longest-standing MarkLogic partners in the world, we have years of commercial experience using MarkLogic as a largely scalable and highly performant NoSQL data store to deliver powerful Big Data and XML solutions. We’ve been chosen to deliver some of the largest and most challenging MarkLogic projects over the years, building solutions that empower our clients to be more flexible and efficiently meet all of their data and asset challenges. Our award-winning Alfresco-MarkLogic Connector couples the ECM capabilities of Alfresco with the unstructured publishing power of MarkLogic. Ixxus has specialist expertise in the Publishing sector and can provide InDesign integration, as well as Integration to SOLR, Alfresco and Ephesoft digital scanning. Our client list covers Local Government, NHS, Central Government and non-Departmental Public bodies, as well as many charity, publishing and commercial companies. | |Kainos Software Ltd |Database Development and Consultancy Services |Kainos has over 15 years experience providing database development and consultancy services to our clients across the private, financial services and local government sectors including business intelligence, GIS data, mapping and reporting services.

Keywords Oracle, SQL Server, Microsoft Gold Partner, Oracle Technology Partner, RDBMS, PL/SQL, T-SQL, NoSQL, MongoDB, Graph Databases, Optimisation, GIS data, Reporting, Database Administration (DBA), Advisory Services | |Kainos Software Ltd |Database Development and Consultancy Services |Kainos has over 15 years experience providing database development and consultancy services to our clients across the private, financial services and local government sectors including business intelligence, GIS data, mapping and reporting services. | |L-3 Communications ASA Limited |Biometric/Border Security Advice and Guidance |L-3 ASA provide a full spectrum of IT lifecycle support including all aspects of designing, developing, managing, and maintaining customer Information Technology (IT) systems. Backed by the depth and expertise of our parent company, L-3, we offer advanced solutions in cyber operations, intelligence operations, enterprise IT, and operational infrastructure. Key capabilities include specialised applications for border security, border protection, biometric services, intelligence management, workflow and case management, situational awareness and secure communications services in law enforcement, border security, defence and commercial environments. Our Biometrics/Border Security Advice and Guidance Services leverage our core capabilities in the development and full life-cycle management of complex systems which include information management and intelligence systems, data-fusion, watch-listing and watch-list systems, data profiling, data mining, command and control and mission-critical configurable communications. Our experience includes Biographic and Biometric Data Integration, Biometric System Integration, Business Strategy Development, Data Modelling and Analysis, Software Development, Stakeholder Management, Object-Oriented Design, Ad-hoc Reporting, Requirements Definition and Analysis, and Project Management. Based on our capabilities and experience, we provide advice and guidance on: • Service oriented architecture implementation – We provide service standardisation, policies and governance for border protection • Biometric systems integration – We specialise in performing biometric systems integration in a high availability environment with strong experience in immigration and border management • Biometric suitability analysis and consultancy – We offer consultation, strategy, analysis, implementation, and testing to evaluate the suitability of different biometric modes in multiple border management scenarios • System performance analysis – We perform capacity and throughput analysis and recommend technical approaches to increase system capacity when appropriate • Border security database architecture – We design, develop and deploy Online Transaction Processing (OLTP) and data-warehouse databases used in border security operations • System security – We provide IT security support to system development teams by assessing proposed system modifications to ensure operating systems are secured in accordance with IT security directives We understand the unique challenges of border management and immigration systems and can bridge the communication gap between operations and technology customers. | |MASS Consultants Ltd |MASS Specialist Cloud services - Security Services |MASS provides to MoD, local & central government and education a range of security services including accreditation up to and including IL6, CLAS consultancy, production of security documentation (RMADS- pre- ARM, SYOPS etc), penetration testing, cyber audit and compliance services and training. MASS is accredited to ISO 27000 and operates a number of security accredited sites. MASS has gained considerable experience within highly secure, business critical environments, and has the tools and skills to ensure that critical data is safe – whether personal, commercially sensitive or the highest government classification. Solutions are tailored to meet the specific threat profile. Continual improvement in the methods used to secure information has enabled us to maintain the edge for our clients. We employ CESG Listed Advisor Scheme (CLAS) consultants who collectively have decades of experience of working on highly classified UK government programmes, and have obtained numerous CESG certifications, gained under the new CLAS scheme. Our CLAS Consultants are available for discussion with government agencies and businesses for specific work packages either for system design or bid work. | |MLS Ventures Ltd. |Business Intelligence Consultancy and Services G3 |Business Intelligence consultancy and services for performance improvement and better decision-making. We turn data into intelligence. Our services include benchmarking and activity-based costing analysis. | |Managed Service Solutions Limited |MSS - itSMF UK Monitor ITSM Self Assessment & Benchmarking |MSS – itSMF UK Monitor ITSM Self Assessment & Benchmarking (powered by Assessmint) provides an online, cloud-based solution for a high level assessment of IT Service Delivery. The system assesses over 250 IT topic areas, inspired by the TSO publication ‘Planning to implement Service Management’, that impact Service Delivery structured under a set of high level categories; • Strategy & Vision • Organization & Culture • Governance & Visibility • ITSM Processes • Project & Risk Management • Security • Asset Management • Tools, Technology & Operations • Supplier Management • Skills Development • Customer Satisfaction • Customer Feedback Intelligent question sets sourced from industry experts are distributed to IT Staff (including Management) and IT Customers. Multiple opinions may be sought on any single category and optional context can be entered to provide a 360 view of an organization. The assessment results will automatically deliver in-built best performer tips and provide a white space analysis of capability. Flexible reports are provided for executives, senior managers and service managers, designed to drive decision making and provide a body of knowledge to formulate a Service Improvement plan. Results can then be base-lined and used to drive continuous improvement. Further more, results can be anonymously loaded to a central data pool for comparison with other peer group organizations. This will be a continually growing data pool and provide a unique benchmarking capability, allowing you to see average and best performers and set achievable service improvement goals. The assessment requires no consultancy or software purchase and is designed to provide a low cost, rapid, broad view and gap analysis of capabilities rather than a deep and expensive consultancy led exercise. | |Mando Group |Design, Development, Support and Consultancy for Cloud Based Solutions |Mando offer the following services and have experience in delivering all of them within cloud based solutions. • Development • Support and Managed Services • Consultancy and Design • Analytics We can provide anything from full delivery of a project, or integrate with customer development teams or 3rd party vendors and suppliers to augment their offering. Development We offer a number of development services that can be utilized as part of cloud based solutions, with specific expertise around the Windows Azure cloud platform. We specialise in; • Web application development using HTML5, CSS3 and JavaScript • CMS development within the cloud on platforms such as Office 365 with SharePoint Online or SharePoint running on IAAS (Infrastructure as a Service). • Native app development for platforms such as Windows 8 / Windows Phone, IOS and Android, with experience of integrating all of these types of applications with the cloud. Many of our clients interoperate within a wider technology vendor ecosystem and other cloud services, such as Office 365, and we frequently integrate with 3rd party services, or on premise line-of-business functionality and data, including assisting our clients to integrate their services and platforms with the cloud using platforms such as Windows Azure. Depending upon the product offering, we work with these other services to integrate a .NET library API, or documented web services to bring data and functionality into the solution. Where necessary we have even worked with vendors to define a common web API (using REST or similar architectural patterns) and both parties have worked around a common integration specification to deliver the end-to-end experience. Our recent cloud development experience includes delivering a SharePoint Online extranet for a major UK retailer within Office 365. The project saw us applying our consultancy, design, development and support services whilst working closely with the retailer to deliver the solution onto their existing Office 365 instance. We also recently created mobile applications for TalkTalk Business (http://www.mandogroup.com/work/talktalk-business-mobile-app/) that integrate with their on-premise systems and utilise features such as push notifications to bring industry leading experiences to their customers. By utilizing the cloud, and more specifically Windows Azure, we were able to provide a common data platform to allow us to bring cross platform functionality to native applications on Windows 8, Windows Phone, IOS and Android, whilst still keeping development times down and brining the latest cloud functionality to the forefront of the solution. Mando has also created HTML5 applications (http://www.mandogroup.com/work/microsoft-microfinance/), hosted on Windows Azure web sites and have used Windows Azure cloud storage to access and store files associated with the app. Managed Services and Support Once we have delivered a solution we can the offer a number of Managed Services to ensure the smooth running and continuous improvement of solutions. We understand that the ongoing operation of your solution once it is complete and live is crucial and we can support this by embedding and caretaking so that it becomes business as usual. Our Managed Services team have significant experience in supporting and maintaining solutions delivering on and integrated with cloud platforms including the Windows Azure platform as well as other cloud offerings from 3d party providers such as Rackspace. Our in-house support team operate to ISO9001 standards and are certified in, and adhere to ITIL practices in managing support contracts for our clients across multiple platforms. Made up of both helpdesk staff and support programmers, the support team are trained in the administration and development of your applications, enabling us to respond and resolve incidents within SLA's. Through the use of our incident management tool you'll also be able to create and monitor the progress of any incidents in real time. Planning for support is undertaken in line with the service level agreement each client has with their business. Through understanding estimated weekly volumes, application distribution and target resolution timeframes we are able to build a support model which ticks your boxes. This may include enhanced SLA's, dedicated studio teams or 24/7 staff, our flexible approach to support enables us to meet your requirements. Consultancy and Design Our consultancy offering allows us to provide research, business analysis, strategy and design services to cloud technology and solutions and brings clear thinking allowing you to deliver business change through the cloud. Our services include digital strategy creation, user experience and interaction design, information architecture consultancy and we can deliver these services either as part of a wider solution or as a standalone service when integrating with in-house teams or 3rd parties. We believe in producing engaging, innovative and motivating solutions tailored specifically to the needs of your customers or employees. That requires in-depth research, persuasion engineering, testing and evaluation. Our consultancy team understand that delivering solutions within a cloud based scenario can bring additional challenges and complexity to solutions and bring the benefits of their analysis and experience to ensure that any solution delivered bring the value and end result that is required. Mando also offer creative and design consultancy services where we specialise in creating visual identity and user interfaces that communicate your brand across any device or channel. Analytics We also offer a number of analytics services which integrate with our other consultancy services to allow us to create strategies that start with an understanding of your key business objectives and key performance metrics. Our analytics services include; Data capture analytics – We will work with you to understand and gather your analytics requirements, develop a specification and blueprint of the technical roll out, plan the implementation and supply a team of developers to create your solution. Data reporting – With captured data, we can help you integrate multiple data sources, sort out the wheat from the chaff and create insightful KPI dashboards. We define and schedule reports to distil key information so you can focus on decision-making and improvements. Data analysis– This is where we really bring value to your business. We question data, report findings and recommend actions to make commercial, user experience and key objective improvements everywhere. | |MarkLogic Corporation |MarkLogic Enterprise NoSQL Database |MarkLogic Enterprise NoSQL Database MarkLogic Corporation is a US based software Company specialising in new and innovative solutions to large & complex data management problems across a wide range of Public Sector & Commercial Organisations. Founded 12 years ago, MarkLogic is the driving force behind the emerging Enterprise NoSQL database market, initially providing a wide range of defence intelligence for the US Federal Government and many publishing applications for the world-leading publishers, including the BBC. MarkLogic has expanded rapidly to include major multi-agency, Healthcare, Fraud, Geospatial, Integrated Information /Intelligence solutions relevant to many Government institutions. MarkLogic UK is based in Paddington, London. In the UK MarkLogic employs sales, sales engineering, professional services, support & Engineering staff. MarkLogic Server provides an enterprise scalable, ACID compliant, integrated database, search/query and application management platform, capable of delivering a wide range of mult-agency & multiple data source applications & solutions. The patented “Universal Index” enables MarkLogic Server to ingest and store very large volumes of data/metadata, from a large number of unstructured or structure data sources, providing real-time indexing, search/ query, alerting and analytics, through its powerful search engine and application frameworks. Performance is typically two orders of magnitude quicker than more traditional relational solutions. Being schema-less and requiring no extensive ETL or other data-transformation technologies, data is loaded “AS-IS” from any data source, with most application solutions capable of being designed & delivered in days & weeks rather than the months & years typically required for more traditional search/database technologies. Intelligence/Geospatial/Healthcare/Fraudare particularly suited to MarkLogic Solutions, containing rich & diverse mix of mostly semi-structured or unstructured data. Security is a fundamental design feature woven throughout any MarkLogic Server solution. MarkLogic’s offers a powerful, Government Grade, Compartmental Security model to control all aspect of data access, search, query, alerting, analytics and reporting. Furthermore this can be configured right down to the smallest component of any health record or other data item contained within MarkLogic’s framework. This provides a uniquely granular security model enabling any data component to fully accessible by any authorised person (e.g. the patient / their GP); entirely hidden from any un-authorised user; or partially accessible to other authorised agencies (e.g. anonymised data; summary only data; aggregated data, etc…) It is this fine grained security model, together with the single universal index deployed throughout MarkLogic, that differentiates the MarkLogic solution both in performance and in security. It is this crucial feature that lead to the selection of MarkLogic across most of the US Federal / National Security Agencies and well as the Flagship CMS (ObamaCare) solution for 70 million US citizens previously excluded from Federal Healthcare cover and deliver. MarkLogic Server is based on proven, shared-nothing architecture enabling solutions to be scaled from a simple 2-CPU server through to manage very large systems managing multiple Petabytes of data without significant performance degradation. Rapid, Agile and flexible data, search and application toolsets enable customers to deliver flexible high-performance solutions, much faster, quicker & cheaper than traditional database technologies, with complete security & transactional integrity built into the core database architecture. MarkLogic Server Version 7 Editions MarkLogic Server Version 7 is available in several editions as described in the below chart. A) MarkLogic Developer Free 6 Months Evaluation Licence. Get started building solutions today B) MarkLogic Essential Enterprise Cloud, Term or Perpetual Licence. The flagship MarkLogic product ready for enterprise environments C) MarkLogic Global Enterprise Term, Perpetual & Flexible Licence. For large, globally-distributed / complex enterprise applications Hardware Requirements MarkLogic Server can be deployed on commodity hardware, in your own data centre or provided by a virtualisation technology like VMWare.. A Typical MarkLogic ‘node’ consists of a single server of 2 CPUs with 8 cores per CPU. A highly available cluster must consist of at least three nodes. It should be noted that the Essential Enterprise Edition has a maximum cluster license size of 9 nodes, totalling 18 CPUs or 144 cores. If a cluster needs to be used beyond this limit then a license of Global Enterprise Edition must be purchased. Storage can be attached to nodes locally, or a shared storage service (E.g. NAS, HDFS, S3) can also be used. Product Support & Services – See GCloud LOT 4 MarkLogic Consultancy, Support & Training Services are available in LOT 4 of the GCloud Catalogue. Service details can be obtained by looking at the MarkLogic Corporation entries in the GCloud Services Catalogue. MarkLogic Enterprise NoSQL Support Services All instances of MarkLogic Enterprise NoSQL databases will require Support Services to maintain optimal performance. Details of the MarkLogic Support Services are reproduced here to assist customers in the understanding of the Support services that are provided with the MarkLogic Enterprise NoSQL database solutions. How to Contact MarkLogic Support Services? To contact MarkLogic Technical Support, please use one of the following methods: • Email – support@marklogic.com • Web – https://help.marklogic.com MarkLogic PAAS Cloud offering MarkLogic’s horizontal scaling model for virtualised cloud environments. The cloud-ready architecture has elasticity to scale by simply adding or removing server instances. MarkLogic is certified on VMware ESX and VMware in US Federal. MarkLogic is also certified on Amazon Web Services and has been deployed in Amazon’s EC2 cloud by commercial customers. MarkLogic operates perpetual & term licensing models. Cloud licenses are sold in 8-Core-month units, with a minimum term of 12 months. Other licensing options can be considered on request. MarkLogic APIs MarkLogic includes an Application Server to execute native XQuery code within the MarkLogic Enterprise NoSQL database. This application server also allows connections via XDBC, HTTP WebDav, HTTP REST/XQuery, and ODBC connection protocols. MarkLogic Open Standards support Standards supported include XML, XQuery, XPath, XPointer, XInclude, RDF-XML, SPARQL, Hadoop, REST, SOAP, WSDL, XML-RPC, SSL/TLS, PKI, and HTML/XHTML. MarkLogic has built-in capability to convert to rich XML from Microsoft Office and Adobe Acrobat, as well as to extract text from approximately 200 files types of textual and multimedia applications. Other Key Features: Security Architecture Security Foundation Advanced Encryption Risk Management Auditing Logging Service Web Service Monitoring Web Service Monitoring Government Grade Security Accreditations IL3/4+ Identity and Access Management (IdAM) – ABAC/RBAC/LBAC DMZ Single Sign On Policy Enforcement and Policy Decision Attribute/User Store Attribute-Based Access Control (ABAC) On-boarding (ingestion), off-boarding and data extraction (MLCP) High Availability and Disaster Recovery Expected Performance Criteria TB /PB Storage & Billions of Triples/node Existing UK Public Sector MarkLogic customers MarkLogic has been used by a number of public sector organisations in the UK, including The National Archives (legislation.gov.uk), Royal Society of Chemistry, DODS Parliamentary Publishing, Institute of Physics, Oxford University Press, The BBC (BBC Sport, Olympics), The Stationary Office (TSO) and The Gazettes. A full listing of our publicly disclosable customers is available at http://www.marklogic.com/ MarkLogic UK Public Sector Sales Team GCloud Account Manager: Andrew Green, andrew.green@marklogic.com, +44 (0)7741 272567 Other relevant terms: Horizontally Scalable Schema Agnostic JSON XML Binary/metadata extraction Concurrency Model MVCC Indexing URI JSON Keys XML) Full Text Geospatial Triples ACID-Complant Alerting Events Monitoring/Management Console Search Query Semantics Full Text Search Flexible search grammar Word phrase search Proximity Wildcarding Stemming Decompounding Customized tokenization Punctuation-sensitivity Document quality algorithms weighting Topic clustering Faceted navigation Customized dictionaries Customized thesauri Query URI Query structure Query example Location Geospatial RDF SPARQL Global language Tools & Integration Application Builder ETL Information Studio MarkLogic Content Pump (mlcp) Real-time BI Tool Integration High Availability Automated Failover Database replication Programmable configurable replication Journal archiving replay Point-in-time recovery Database rollback Online backup/restore Standby licenses Flexible Replication Programmable Interfaces Java REST XQuery XSLT SPARQL SQL ODBC Visualization Widgets MapReduce APIs XML JSON Strings Dates & times Search, spelling, thesauri Math Analytics HTTP request response HTTP client EC2 automation Security Role-based Security Common Criteria Security Certification Kerberos LDAP Security UI APIs HTTPS-based access PKI 2-way TLS Code execution control Document-level access control Collection-level access control Compartment Security Next-generation Infrastructure Hadoop Connector Direct (no ETL) HDFS Storage Amazon AMIs Amazon Cloud Formation Templates Direct (no ETL) EBS & S3 Storage Elasticity Bursting Tiered Storage License Mobility Orchestration APIs and scripts Apps. packing, migration, APIs & scripts | |Mastodon C |Analytics and data science consultancy |We offer advanced analytics and data science consultancy, helping clients to find useful insights in their raw data, build analytical or predictive models, or understand patterns in the data. This can be offered flexibly on- or offsite, and using our own technology or client systems as relevant. | |Medley Business Solutions Ltd |Independent client-side cloud services |For the CloudStore we offer the following specialist cloud services: Onboarding services Design Authority Business Analysis Design and Development Project Specification and Selection Deployment Transition Management User Management Agile: development and management Service Integration and Management Services (SIAM):

• Enterprise Architecture
• Project Management, Programme Management and Governance
• Service and Systems Integration
• Service Management
• Software Support
• Helpdesk. We have practical experience across the delivery lifecycle, from the inclusion of cloud services in your ICT/ IMT strategy, through to the deployment and operational management of cloud services. We have assessed on-premise solutions versus cloud options for platform, infrastructure and software and have then taken clients through the journey of specification, procurement, process and business change, deployment and benefits realisation. We can provide advice and guidance on the use of initiative and pilot based implementations using traditional or Agile delivery models and have provided wider technical and business design assurance.

Our offerings can be purchased as consultancy and advisory services to be part of a wider team or as standalone packages and studies against fixed deliverables and outcomes. Typical packaged offerings include cloud ICT strategies, cloud readiness assessments and cloud migration reviews from 18,000 per study.

Typical business and application areas we have supported include case management, application and visa processing, collaboration, email, ERPs (such as Oracle E-Business Suite), shared service, CRM, customer management, HR strategy and administration, inspection management, regulatory scrutiny, licence processing, grants and subsidies processing, and disease management.

We are able to support all areas of lot 4 covering the SFIA components of Strategy and Architecture, Business Change, Solution Dev and Implementation, Service Management, Procurement and Management Support, Client Interface.

Within these areas we can provide offerings such as application delivery, application migration, application review, benefits management, business analysis, business intelligence analysis and design, business blueprinting and modelling, business process improvement, business process testing, risk management, capacity management, change implementation planning and management, change management, client services management, configuration management, conformance review, consultancy, continuity management, contract management, data analysis, data management, data migration strategy and planning, emerging technology monitoring, enterprise and business architecture development, financial management for IT, health checks, information analysis, information assurance, information management, information security, information systems coordination, infrastructure review Innovation, interface analysis and specification, IT governance, IT management, IT operations, methods and tools, organisation design and implementation, portfolio management, programme and project support, problem management, procurement, professional development, programme management, programme management office (PMO), programming / software development, project management, quality assurance, quality management, quality standards, readiness assessment, release and deployment, requirements definition and management, research, resourcing, sales support, service acceptance, service desk and incident management, service level management, software development process improvement, solution architecture, stakeholder relationship management, supplier relationship management, sustainability management for IT, sustainability strategy, systems design, systems development management, systems installation / decommissioning, systems integration, technical specialism, technology audit, testing, transformation strategy, user experience analysis, user experience evaluation.

We are also able to offer wider support in the following areas: Agile, Lean, benefits realisation, business case development, business process improvement, contract review, desktop strategy, facilitated workshops, information management, information strategy, on-premise versus Cloud services, quality assurance, SCRUM, skills transfer, storage strategy, systems and services audit, technical design authority, technical architecture.

Additional information can be found at www.medley.co.uk/cloudstore.htm | |Methods |Methods - Business Information, Data Warehousing and Technical Architect Services - InAnalytics |inAnalytics offer a comprehensive range of consultancy services in Business Information, Data warehousing and technical architect services. The consultancy, is based on both cloud and none cloud technologies, depending on the requirement. Areas of consultancy includes; 1. Data Management - Data Storage - Data Warehousing - Internal Data/ Information Flows - External Data Flows - Reference Data Management - Data Quality 2. Information Services - Analytical Tools - Web services - Collaboration services - Dashboard services - Management Reporting - IS strategy - BI strategy - Big Data 3. IT Infrastructure - Desktop Architecture - Server Architecture 4. Service Management - Service Support - Service Design 5. Technical Change Management - Release Management - Technical Project Management - Market product options appraisals | |Methods |Methods - Ephesoft Intelligent Document Scanning Cloud Consulting Services - Ixxus |Ephesoft is an open source Intelligent Document Scanning solution which can be installed stand-alone or with our integration with the Alfresco EDRMS. Ephesoft will capture data from both structured and un-structured documents and can extract data from barcodes, tables and handwritten text. Ixxus is an Ephesoft Platinum Partner which a wide amount of expertise in Document and Records Management business process re-engineering. Our client list covers Local Government, NHS, Central Government and non-Departmental Public bodies, as well as many charity, publishing and commercial companies. We provide a wide range of services - strategic consultancy, change management, user experience, systems integration, customisation, training, migration and support. | |Methods |Methods - Information Management and Operational Reporting Implementation |Methods provides a comprehensive capability for the implementation of Information Management, Business Intelligence and Operational Reporting. We understand most of the key public sector reporting arrangements relating to financials, operational performance and specialist measures and targets, such as are required by various audit bodies including NAO, and Monitor as well as central government departments - DCLG overseeing local government and DH overseeing the NHS as examples. We are able to assist organisations in their Management Information (MI) and Business Intelligence (BI) requirements and implementing the reporting arrangements with a robust set of processes and tools. We work with a variety of tools providers, including Cloud solution suppliers, to provide insight and intelligence. Key toolsets that we work with include: Hyperion and Cognos, plus using specialist presentation tools such as Qlikview, Spotfire and Tableau, as examples. Skills / Consultancy provided: Data Architecture, Information Architecture, Business Intelligence, Management Information, MIS Management Information System, PRINCE2, Execview, Cognos, Hyperion, QlikView, Spotfire, Tableau, Big data, data warehouse, data warehousing, Management reporting, Open Standards. | |Methods |Methods - Project and Programme Management (PPM) Consultancy |Methods provides extensive project and programme management, portfolio management, PMO and governance services, supported by the pragmatic adoption of best practice methods including Managing Successful Programmes (MSP), Management of Risk (MoR) and PRINCE 2. We also assist organisations at all stages of the OGC Gateway Review process, pre-review in preparation, working through the review and post-review in implementation of recommendations. We are able to assist organisations to align their decision making structures with the creation of new Operating Models and as part of the creation of a new Target Operating Model. In support of effective governance and operational reporting, we are able to support and advise organisations in their Management Information (MI) and Business Intelligence (BI) creation and implementation. Skills / Consultancy provided: Programme and Project Management (PPM), Portfolio Management (including solutions such as Powersteering), PMO Services and Consultancy, OGC Gateway Review, Risk Analysis, Data Architecture, Information Architecture, Business Intelligence, Management Information, MIS Management Information System, PRINCE2, Execview, Cognos, Hyperion, QlikView, Big data, data warehouse, data warehousing, Cloud consultancy, Open Standards. | |Methods |Methods - SIAM and Towers Consultancy |Methods provides a comprehensive Service Integration and management (SIAM) 'SIAM and Towers' advisory and consulting service. We have supported a wide range of clients in the public sector to design and implement a SIAM and towers model. This includes central government, local government and also various agencies. We understand the complexity of moving to a multi-supplier delivery model, and have a wide range of existing PRINCE 2 and ITIL compliant collateral to speed up the process. Skills/Consultancy provided: Multi-supplier, SIAM Programme and Project Management (PPM), SIAM and Towers Specification, SIAM Transition Management, SIAM specification, SIAM change management, Intelligent Customer Function creation, Risk Assessment, ITIL Service Management, SIAM Requirements Analysis, Design, Functional and non-Functional Analysis / Specification, Enterprise Architecture, Application Architecture, Technical Architecture, Data Architecture and Solutions Architecture, ICT Package selection, Systems and Service Procurement, Cost reduction, VFM, Cost modelling, Benchmarking, Service Integration, Systems Integration, Technology Modernisation, Tower Specification / Tower Requirements, Cloud / infrastructure-free consultancy. | |Methods |Methods Resourcing: Interim Resource Service |Methods specialises in the provision of highly skilled independent consultants and teams of interim resources to Public Sector customers at cost-effective rates, including specialists in Cloud technologies. Founded in 1990, Methods has grown to be amongst one of the leading providers of specialist interim professionals in the UK. The specialist interim resources provided by Methods cover a wide range of skills and disciplines, including: - IT strategy - Project and Programme management, Risk & Issues Management, PMO & PSO Management, Quality Management, Stakeholder Management, Supplier Management, Communications Management, Release Management, Configuration Management, Project Planning. - Change Management Transition, Business Transformation - Service Management ITIL Service Management, SIAM Service Management - Business Analysis Technical Business Analysis, Non-Technical Business Analysis - Architecture Technical Architecture, Enterprise Architecture, Information Architecture, Infrastructure Architecture, Applications/Solutions Architecture, Technical Assurance - Procurement, Commercial & HR Management - IT Security, Security Consultancy (CLAS), Security Compliance & Auditing, Security Governance, Technology Security (including Penetration Testing), Business Continuity/Disaster Recovery. - Testing - Data Management, Data and Information Analysis and Architecture, Database administration, Data Migration, Business Intelligence & Warehousing - Design Authority, Technical Design, Service Design, Network Design, IT Systems Design, Process Design - Enterprise Resource Planning (ERP) - Design and Development - Technical Support - Finance and audit - Strategy, operations and organisational change Methods holds current ISO 27001 accreditation and has List-X facilities enabling us to hold UK Government protectively marked information and quickly expediting and holding security clearances up to DV level. Methods Resourcing currently supplies interim staff on a time and materials or fixed price work package (dependent on the scale of the Project/Programme) across all sectors including: central Government departments and their agencies, Non-Departmental Public Bodies, Healthcare, Local Government, Defence, Education, Transport and Criminal Justice. | |Methods |Methods Resourcing: Security Consultancy (including CLAS) Service |Methods Resourcing has over 20 years' experience in supplying Security Consultancy Resource to the Public Sector. We have a long-standing Information Security and Assurance practice providing the full range of specialist security resources primarily to the Public Sector. Methods Resourcing currently supplies interim staff that deliver security consultancy services including: IT risk analysis (e.g. in accordance with CRAMM principles) Development and analysis of IT security policies Business risk analysis and business impact analysis Security health-checks, compliant policies, procedures and implementation CLAS Consultancy to CESG standards Implementation of Government security standards Risk Management and Accreditation Documentation Set (RMADS) consultancy and support Information Security Reviews Development of policies and procedures required by the Data Handling Review Methods holds current ISO 27001 accreditation and has List-X facilities enabling us to hold UK Government protectively marked information and quickly expediting and holding security clearances up to DV level. Methods Resourcing currently supplies interim security consultancy staff on a time and materials or fixed price work package (dependent on the scale of the project/programme) across all sectors including: central Government departments and their agencies, Non-Departmental Public Bodies, Healthcare, Local Government, Defence, Education, Transport and Criminal Justice. | |Mokum Change Management Limited |Business Intelligence Consultancy |Cloud based Business Intelligence and Data Warehousing Consultancy Services. Core applications: OBIEE and Oracle Warehouse Builder. | |Mokum Change Management Limited |Business Intelligence Consultancy |Cloud based Business Intelligence and Data Warehousing Consultancy Services. Core applications: OBIEE and Oracle Warehouse Builder. | |NCC Group Security Services Limited (Trading as NCC Group) |Digital & Network Forensics |Digital & Network Forensics Our digital and network forensic services provide clients with an intelligence-led investigative approach to IT security incidents and events, allowing organisations and management teams to take effective remedial action to safeguard their information and systems. Typical scenarios - requiring IT forensic investigation:  Targeted cyber attack  Insider threats  Data breach and theft of intellectual property  Fraud and financial crime  Breaches of acceptable usage policy by employees Digital forensics: Our service is designed to provide clients with a full forensic IT investigation capability using appropriate experts in gathering, analysing and presenting digital evidence. Throughout the process NCC Group adheres to the Association of Chief Police Officers Good Practice Guide for Computer-Based Electronic Evidence to ensure the admissibility of evidence gathered.  Live forensic analysis and preview capability  Secure forensic acquisition (forensic imaging) of static data sources and volatile memory  In-depth analysis of information using industry standard court tested tools and platforms  Evidence validation and preparation  Expert reporting and presentation of findings  Remedial advice Network forensics: Designed for organisations who suspect they may be subject to an on-going compromise. In this offering, we initially deploy a full packet capture solution for both sides of any network filtering at egress points within the infrastructure. These full packet capture nodes are then left for a period of between five and ten business days to collect traffic for analysis. The acquired network traffic is then removed from the client’s site to our secure analysis centres where a number of distinct phases of analysis occur:  Analysis of source and destination IP address geographic location  Out of hours traffic identification and analysis  Known attack pattern identification  Extraction of binary downloads for analysis against known malicious code  Identification of fast-flux DNS traffic and any other indicators of compromise At the conclusion of the engagement we then provide a report which covers the results of the analysis performed. Why NCC Group NCC Group's cyber incident response and forensic investigation practice, NCC Group CIRT, has grown out of our huge amount of experience in delivering information assurance consultancy over the past forty years. We have been conducting incident response and forensic investigations on behalf of our clients for many years, and we have one of the strongest teams of consultants in the UK market. Our cyber incident response and forensic services include:  Cyber Incident Response  Digital and network forensics  Targeted Attack & APT Services  Forensic Readiness Reviews  First Responder & Forensic Training courses  Ad hoc IR and forensic advice and consultancy NCC Group’s cyber incident response and investigation team works alongside an organisation’s key trusted personnel when responding to abnormal business events and cyber-attacks. NCC Group has a dedicated cyber incident response hotline number and enquiry email account for receiving initial requests for assistance from clients. A gold command team, communications channels and information reporting lines are setup and agreed at early stages in the engagement to enable swift and secure remediation of the incident. NCC Group will appoint a managing consultant who will take overall responsibility for project delivery and quality. All projects at NCC Group are run to the standards of our ISO9001 quality management system, in which client satisfaction is a key indicator. Project security falls within our ISO27001 accreditation and all consultancy projects are delivered within the framework of our information security management system. We are certified for both standards. | |NCC Group Security Services Limited (Trading as NCC Group) |IT Forensic / Cyber Incident Response & Investigation |Cyber Incident Response & Investigation The Cyber Incident Response & Investigation practice at NCC Group has grown out of our extensive experience in delivering Information Assurance consultancy over the past forty years. We have been conducting forensic investigations on behalf of our clients for many years, and have one of the strongest teams of forensic experts in the UK market. Our services are described below.

Summary descriptions: Cyber Incident Response & Investigation: With our rapid response capability and proven expertise, we help organisations to promptly regain secure control of their IT systems and information following any serious security incident. NCC Group has a dedicated Cyber Incident Response hotline number and enquiry e-mail account for receiving initial requests for assistance from clients on a 24/7 basis. Our Incident Response team incorporates Forensic Investigators, Penetration Testers and Project managers, all with extensive Crisis Management experience. The team leverages our unrivalled application and network infrastructure penetration teams, malware reverse engineering/analysis laboratories, forensics investigation teams and crisis management capabilities to help clients quickly understand, contain and mitigate any breaches, and also to understand any on-going risk resulting from a breach.

Malware Investigation: NCC Group has developed a systematic investigative approach to the detection and removal of malware from our customers networks. As one of the organisations listed by the CPNI as capable of assisting in malware investigations, we have a proven methodology in determining an organisations exposure to such a targeted malware attack. The methodology has been put to use in assignments since 2007 and is a tried and tested way of ensuring organisations exposure and/or continued exposure is limited. NCC Group has developed a dedicated malware investigations laboratory for analysing malicious code. We are able to: Analyse malicious code behaviour Recommend counter measures to the identified malware Recognise occurrences of data exfiltration Conduct Pattern Searching Perform code labelling and control flow graphing Forensic Investigation: Our forensic team provides organisations with investigative and advisory services in the aftermath of a security incident. This involves evidence protection and forensically sound investigation to determine how the breach occurred and to identify who may be responsible. Our service is designed to provide stakeholders with a full IT investigation capability using appropriate experts in gathering, analysing and presenting digital evidence. The service can be delivered either On (Customer or nominated) site, Off (NCC Group) site or Full investigation on behalf of the customer. NCC Group has experience in: Laboratory based forensics analysis and Live memory forensics Network forensics /covert monitoring / Mobile device forensics Investigation of Computer Misuse or Breaches of Acceptable Use Policies (AUPs) Hi-Tech fraud investigations and Investigations involving compromised IT systems NCC Group uses a range of forensic tools including COTS products, open source tools and specialist applications developed in house. All forensic tools used by NCC Group are subject to testing prior to use on cases.

Forensic Readiness Review: Preparedness is paramount during the initial period after discovering a security breach and a Forensics Readiness Review would ensure that your front line staff react by doing things right (i.e. process) and by doing the right things (i.e. method). Our comprehensive Forensic Readiness Review helps to prepare an organisation, and especially those front line staff, in how to respond during an event. We also provide a typical Forensics Readiness assessment and training programme. During the training we take a detailed look at the organisations readiness to undertake or support a digital forensics investigation, be this as part of an internal investigation or as the result of a compliance requirement. Our team of highly qualified consultants offer advice, training and guidance on the following key areas: Defining the business scenarios that will require digital evidence. When it will be appropriate to gather evidence and when is it not? Identification of sources of evidence and what sort of evidence it is, ensuring you have the resources to hand to look for it. Establishing a clear awareness of what circumstances need to be in place to trigger a fuller investigation. Establishing security and storage rules for the handling of evidence. Provisions of training for key staff to ensure that evidence handling procedures are adhered to. Provide guidance in the preparation of a documented, real-world example that everyone can run through in advance. Ensure that all parties, including legal, are confident that the processes in place are correct. First Responder Training: The First Responder Training session further enhances an organisations ability to respond to abnormal business events. The outline agenda for the day Regulatory overview Evidence handling Collection guidelines Hands-on training for imaging and evidence collection Scenario Exercise Putting it into practice (Day 2) Optional Extra Refresher Session Incident Response Scenario Hands On E-Discovery and Litigation: Through our team of Forensic Investigators and eDiscovery experts we are able to offer a global service to the legal sector and large organisations conducting internal investigations. From the secure collection of ESI (electronically stored information) through to the extraction, preparation, review and disclosure, NCC Group covers the entire EDRM (Electronic Discovery Reference Model). By indexing ESI in one of our market leading eDiscovery solutions, we are able to search and analyse large volumes of information in search of keywords, behavioural patterns, regular expressions and context searching. We offer eDiscovery services through various channels including full hosted service through to collection and processing onsite via remote solutions. Our hosted service enables customer use of our eDiscovery platforms through a secure portal with the full use of Early Case Assessment or first pass review through to Review and Production. The process involves searching, tagging responsive documents, marking privileged documents and redacting with a fully customisable auditable process. The eDiscovery process can be utilised across numerous departments including Legal, IT, Compliance, HR, Corporate Governance and Information Management. We act in accordance with the ACPO guidelines and have experience in working on high value, complex and sensitive matters with clients. Whether its a regulatory request for information or a high value fraud case NCC Group have the skillset and resource to support a blended approach to responding to an incident using eDiscovery. | |NCC Group Security Services Limited (Trading as NCC Group) |Targeted Attack and APT Services |Targeted Attack and APT Services The reality of targeted and sophisticated attacks has been widely documented with significant evidence that advanced persistent threats (APTs) should be considered carefully by government, CNI and commercial companies alike, particularly with regards to sustained and ongoing compromise and theft. To help you to plan, simulate and respond effectively to these types of threats, NCC Group has developed a range of services in this area, providing full end-to-end incident management, remediation and verification. With the significant increase in malware incidents and targeted attacks, organisations need a systematic approach to the detection and removal of malware from their networks and business critical systems. Our dedicated malware investigations laboratory enables us to analyse malicious code and provide clean up and remedial solutions. Our comprehensive and far reaching research and development program ensures that we can limit your exposure should you be attacked, by providing timely and accurate insight. Our network forensics experts and malicious code analysis team are world class. APT - malware analysis: NCC Group has developed a systematic investigative approach to the detection and removal of malware from our customers’ networks. We have a proven methodology for determining an organisation’s exposure to a targeted malware attack. The methodology has been put to use in assignments since 2007 and is a tried and tested way of ensuring an organisation’s exposure or continued exposure is limited. NCC Group has developed a dedicated malware investigations laboratory for analysing malicious code. We are able to:  Analyse malicious code behaviour.  Recommend counter measures to the identified malware.  Recognise occurrences of data exfiltration.  Conduct pattern searching. Why NCC Group NCC Group's cyber incident response and forensic investigation practice, NCC Group CIRT, has grown out of our huge amount of experience in delivering information assurance consultancy over the past forty years. We have been conducting incident response and forensic investigations on behalf of our clients for many years, and we have one of the strongest teams of consultants in the UK market. Our cyber incident response and forensic services include:  Cyber Incident Response  Digital and network forensics  Targeted Attack & APT Services  Forensic Readiness Reviews  First Responder & Forensic Training courses  Ad hoc IR and forensic advice and consultancy NCC Group’s cyber incident response and investigation team works alongside an organisation’s key trusted personnel when responding to abnormal business events and cyber-attacks. NCC Group has a dedicated cyber incident response hotline number and enquiry email account for receiving initial requests for assistance from clients. A gold command team, communications channels and information reporting lines are setup and agreed at early stages in the engagement to enable swift and secure remediation of the incident. NCC Group will appoint a managing consultant who will take overall responsibility for project delivery and quality. All projects at NCC Group are run to the standards of our ISO9001 quality management system, in which client satisfaction is a key indicator. Project security falls within our ISO27001 accreditation and all consultancy projects are delivered within the framework of our information security management system. We are certified for both standards. | |NTT DATA UK Limited |Big Data Consultancy Services |Big Data Consultancy Services Introduction The growing need for massive volumes of relevant data (Big Data) offers both big opportunities and big problems. Big Data offers the opportunities of comprehensive service provision (e.g. access to a complete library of automobile maintenance documentation) and superior data analysis (e.g. more accurate Business Intelligence (BI) based on actual data, rather than statistics). These opportunities can only be realised through the adoption of specialist Cloud-based tools, techniques and technology to efficiently and effectively manipulate the Big Data. Services The NTT DATA Big Data consultancy service enables organisations to understand and exploit the value in their Big Data. Through years of experience in providing Big Data solutions, NTT DATA can provide consultancy services covering: - Data management - comprehensive functions from the infrastructure to archive related services (collection, search, view, authentication, contents delivery, multi-device, format change for external coordination) are provided. - High performance search and browse - achieved by adoption of cutting-edge data handling technologies such as Hadoop and Solr e.g. NDL system stores 200 million items and 370T bytes data which is more than 6 times bigger than Google Book contents. - Flexible and adjustable systems - where the system size/scale is adjustable depending on the data size/type by use of OSS technologies. Also, a variety of data formats can be handled and stored inside the system (contents data and metadata). - Cost effective Technology selection - optimising the use of the most up-to-date OSS technologies inside Big data Cloud systems in order to apply the newest technologies to the solution architecture and so to reduce the cost. Approach to Big Data Projects The NTT DATA Big Data Consultancy service can provide advice on specific issue of exploiting Big Data or on the whole lifecycle design of a Big Data Cloud system. The approach to designing such a system includes the Big Data specific activities of: a) Analyse existing data and future data sources to assess the viability of adopting Big Data solutions. For example where a Big Data BI system was proposed, data analysis would be undertaken to assess the consistency, completeness and accuracy of the data feeds to ensure that when data manipulation was undertaken the outputs would be representative and reliable. For example automated Data Imputation techniques may be introduced to fix data gaps or errors. b) Assess the usage requirements - determine if Big Data technologies are relevant to the size and complexity of problem. If they are, which OSS technologies and which infrastructures would give the most cost effective solutions. Determine the need for Search and Browse capabilities. c) Assess accessibility restrictions - use of Automated Authentication links on top of existing web access arrangements. d) Identify Data collection requirements - e.g. use of 'crawlers' to gather web contents automatically. e) Determine Database requirements - including use of auto-categorisation tools and mega-metadata. f) Identify Infrastructure requirements - PaaS scaling and SaaS selection. Client Outcomes Clients can expect to receive the following benefits from their engagement with NTT DATA's Big Data services: - For Library systems - reduced time for creating the search index; efficient search system that deals with a very large data volume. - For Business Intelligence systems - predict users' recorded behaviour to proactively provide targeted services or functions; design new business logic and evaluate them by numerical simulation using historical, real world results; aggregate and visualize accumulated data in various dimensions without compromising quantity and hence quality of results; discover the correlation and rules among accumulated mass data by using data mining techniques. | |NTT DATA UK Limited |Business Process Automation Service |Business Process Automation Service Introduction The Business Process Automation Service is able to provide a cloud-based solution that will automate most business processes or workflows. It involves reviewing the existing processes and supporting technology and offering the user a highly efficient and streamlined front end, supporting workflow and integration with its back office systems (e.g. SAP, Oracle). The service is particularly relevant where the public sector organisation is currently presenting the user with multiple and sometimes overlapping input forms, which need to be consolidated and then integrated with a back office system. It provides a strong vehicle for validating the content provided on the form and making sure that it is collected once and collected properly. Approach The service is split into two phases: a) Discovery Phase. During this Phase various techniques are used to facilitate the exploration, analysis, capture and prioritisation of the business process automation requirement. The outputs from the Discovery Phase act as inputs for the define/design phase. A Discovery Report, which catalogues the activities and conclusions from the Discovery phase, is produced to provide a rounded view of the relevant landscape and direction setting for the project. b) Define and Design Phase. During this phase, the requirements are further prioritised and the highest value concepts are further developed. The experience strategy is matured; initial interface designs for the solutions highest value capabilities are developed. Techniques used during this phase include: - User journey mapping - User Interface Concept sketching - Requirements management and user story creation - Screen flows modelling - Mood boarding - Visual brand exploration - Experience principles - Interaction principles - Visual language creation - Taxonomies - Conceptual experience architecture - Application map - Detailed process flows - Motion design - Iconography - Visual design and asset production - Wireframe creation - User testing and paper prototyping - Interaction prototyping - Output from the service Deliverables Various outputs are produced from the service which underpin the final concepts and cloud design decisions. The catalogue of design assets and guides act as the road map for cloud development, which is usually undertaken in an agile sprint-based approach. The outputs which act as the roadmap for development include but are not limited to: application maps, wireframes, interaction models, motion designs, iconology, visual assets and taxonomies. The approach provides the basis for starting development and delivery on key functionality as early as possible and development/design refinement is undertaken on a sprint basis thereby allowing for late stage requirements adjustment and design flexibility. This model provides for maximum flexibility and user involvement, whilst focusing on early delivery of value in an iterative manner. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and RMA Consulting Ltd. Please note that RMA Consulting Ltd is a member of the NTT group of companies. About RMA Consulting Ltd RMA is a design, innovation and development consultancy, delivering game-changing solutions that matter. When the sparkle of the latest big brand consumer application fades, the applications we create are still making a real difference every day for their users. | |NTT DATA UK Limited |Co-Location Service |Co-Location Service Introduction NTT DATA's Data Centre facilities meet the needs of any enterprise organisation looking for co-location facilities in Europe. NTT DATA offers secure, flexible colocation hosting solutions to customers looking for a cost-effective alternative to managing their own hardware on their premises. NTT DATA provides a wide range of options covering simple space and power requirements, to an array of managed hosting services. NTT DATA can also offer a range of additional managed services to augment your internal IT staff and skills. Specifications of Data Centres - Power and Cooling: Equivalent to Tier III, fully redundant infrastructure ensures no single point of failure and business continuity (reliable UPS system; generator with sufficient backup time; dual power feeds to every rack; efficient-cooling system). - Connectivity: Network stability achieved by direction connection to NTT Communications Tier 1 IP backbone and direct access to multiple carriers. - Racks and Cages: Ranges from a single-rack and custom-built caged areas to dedicated private suite. - Security: Provides multiple layers of physical security such as, Bulletproof glass, Biometric Authentication, Controlled man-traps, Digitally recorded CCTV. Operation and Support Remote Hands - Remote hands available for: - Basic trouble shooting (e.g. Virtual checking, power cycling, cable re-patching). - Trouble shooting (e.g. soft reboot, accessing console, component replacement). - Scheduled maintenance. - Installation. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT Communications Ltd. Please note that NTT Communications Ltd is a member of the NTT group of companies. About NTT Communications NTT Communications provides consultancy, architecture, security and cloud services to optimise the information and communications technology environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier 1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 130 secure data centers. | |NTT DATA UK Limited |Compute Cloud Service |Compute Cloud Service Introduction Compute Cloud gives customers all the security and reliability of Private Cloud with the functionality, flexibility and ease-of-use expected from the Public Cloud model. NTT DATA's Compute Cloud service offers further flexibility, security and management control to support critical business applications. While customers enjoy the security and peace of mind of a dedicated server underpinning their virtual environment, Compute Cloud enables users to provision virtual servers onto a shared platform through the online customer portal and accommodate their need for burst capacity, without the need for investing in dedicated hardware. Delivery Model - Servers provisioned via the NTT DATA customer portal. - Reconfigure VMs on-line. - Save pre-configured server templates to deploy on demand. - Control CPU, memory and storage on-line. - Burst to shared infrastructure on demand. - Scale down VMs on shared infrastructure when not in use. - Add extra capacity for peak traffic. - Redistribute resources between multiple environments: live/production, test/pre-production. - Customer trials, development playgrounds/sandboxes, business continuity and disaster recovery. Compute Cloud Features - No capital expenditure required - Creates a •À•À_Virtual Data Centre•À_•À - Monthly and yearly billing options - Dedicated pool of resources with guaranteed power - Dynamically increases capacity (via NTT DATA customer portal) - ISO 27001 for information security management - Integrates with Private Cloud solution - Solution-based service level agreement (SLA) Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT Communications Ltd. Please note that NTT Communications Ltd is a member of the NTT group of companies. About NTT Communications NTT Communications provides consultancy, architecture, security and cloud services to optimise the information and communications technology environments of enterprises. These offerings are backed by the company•À•À_s worldwide infrastructure, including leading global tier 1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 130 secure data centers. | |NTT DATA UK Limited |Customer Engagement Strategy |Customer Engagement Strategy Introduction The citizen and businesses are expecting to engage with the public sector in an equivalent way to that provided by leading brands such as Apple or Virgin Media. To address this need, public sector organisations need to review and enhance their entire customer engagement strategy and deploy appropriate processes, organisational structure, culture and behaviour, and supporting ICT (i.e. cloud-based solutions). This change will require a fundamental refocusing of the organisation, involving changes to people, processes and underlying technology, but will in the long term provide improved business effectiveness through building long term profitable business relationships. One key aspect of this is the use of cloud-based customer relationship management solutions that provide a key underpinning to new ways of working. Consultancy and Business Change Services NTT DATA offer e a suite of consultancy services to define and implement a new Customer Management Strategy based upon a cloud solution covering: - Define business objectives - the business objectives are defined in terms on Business Drivers, Objectives and Processes impact. Initial target benefits are captured alongside constraints, timescales and risks. The Objectives are used to drive the scope and delivery of the new customer engagement strategy. - Map customer touch points - an analysis of all customer touch points (across traditional and social channels) is completed identifying the categories of customers and the breadth of channels exploited. Key owners within the organisation are identified for each customer touch point. This is an input into the Desired Customer Experience. - Map desired customer experience - the desired customer experience is mapped across the customer journey and across the different touch points. An analysis of the impact of each touch point is completed (identifying Moments of Truth) and ranking assigned for the importance of each touch point. These are used to prioritise improvement programmes. - Define the high level customer facing processes - the customer facing processes are documented covering customer actions, organisation actions and automated (system) actions. Target (To-Be) processes are derived from the As-Is and customer experience drivers. - Desired to actual customer experience mapping - a gap analysis is performed between the desired and current customer experience •À_•À this is used to identify and prioritise the project plan going forward. - Map customer facing processes to IT systems - an analysis of IT Systems is carried out to identify where these can be further exploited, where they need to be replaced with cloud-based approaches and where improved integration can deliver the key benefits. The results of this analysis will feed into a systems improvement/cloud adoption programme. - New operating model - the To-Be operating model is defined covering organisational impact and a business change programme to ensure user buy in. - Gap analysis and programme prioritisation - a gap analysis is completed and SWOT/Cost Benefit Analysis used to prioritise the IT and Business change programme focusing on a combination of quick wins and longer term strategic initiatives. - Capture business requirements, benefits, risks and KPI - in parallel with the above activities business requirements (functional, non-functional, data, etc.) will be gathered along with benefits, new KPI and programme risks. Implementation Services NTT DATA•À_•À_s range of services does not stop at helping our clients define their customer management strategy. In addition NTT DATA can offer: - Product selection - advising clients on the CRM platform and cloud-based approach that best fits their business requirements. - BI strategy and product selection - integrating to the customer management strategy and ensuring the right metrics are in place for business improvement. - Integration strategy - advising on how best to provide a seamless customer experience across multiple IT systems. - CRM system implementation and roll out - including configuration, integration and user training utilising a proven agile delivery methodology. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT DATA UK Consulting and IT Solutions Ltd. Please note that NTT DATA UK Consulting and IT Solutions Ltd is a member of the NTT group of companies. About NTT DATA UK Consulting and IT Solutions Ltd This organisation is formed from Cirquent, a multi-national systems integrator specialising in the delivery of customer management solutions including CRM, call centre and marketing solutions; and Value Team, a systems integrator specialising in business critical IT services. | |NTT DATA UK Limited |Data Conversion Service |Data Conversion Service Introduction The rapid evolution of public sector organisations, and the deployment of new technology to support this change, has increased the requirement for data conversion. Within the digital information environment we see high volumes of unstructured data, created using a wide variety of technologies each with differing formats. This means that in order to retain the business value of the data there has to be a means of maintaining context, as data is either accessed across multiple systems or archived. To achieve this will typically require some form of data conversion. Data Conversion Services NTT DATA provides a variety of data conversion services to support clients undertaking technology change. These range from consultancy to determine an appropriate conversion strategy through to a fully managed service where NTT DATA will deliver the entire conversion activity as a discrete work package. The services offered include: a) Data Conversion Strategy NTT DATA has worked extensively developing a global Quality Assurance and Testing practice. Our project teams work with clients to determine the business need for digital data and the most efficient means of managing the conversion process to enable the data to be accessed effectively. This type of engagement will typically produce outputs including: - Data conversion strategy document. - Map existing systems and associated data format requirements. - Data model mapping data across systems and number of staging points required to achieve successful conversion. - Technology options review and recommendation as to most suitable tools. - Technology roadmap detailing how interoperability will be maintained. b) Data Conversion NTT DATA has a comprehensive suite of tools for the development of automated data conversion processes. These tools will accommodate data cleansing and data validation as an integrated element of the conversion process. In addition to being suitable for data captured through digital channels, we will also provide this services for scenarios including data moving from legacy to new applications, migrating to Cloud solutions or information in retained legacy systems being made available within new applications. c) Managed Service Our Quality Assurance and Testing Practice offer a fully managed data conversion service. This is likely to include definition and design of the conversion approach, data extraction, cleansing, conversion and validation. The service can further be extended to include the process of loading into the target system and testing to confirm success. | |NTT DATA UK Limited |Email as a Service (MS Exchange) |Email as a Service (MS Exchange) Introduction NTT DATA's SaaS Email service uses Microsoft Exchange as a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a private cloud-based service. It gives users rich and familiar access to email, calendar, contacts and tasks across PCs, the web and mobile devices. With Saas Email, public sector clients can take advantage of sophisticated messaging capabilities, without the operational burden of on-premise server software specify user's mailbox sizes with the ability to provide archiving services. Using Federated Services, staff can use their existing Active Directory login credentials to gain access to their email without having to sign in multiple times (SSO). This facility also provides the ability to have a hybrid service consisting of both on and off-premise Exchange servers. Using the hybrid configuration, mailboxes can be located on-site or off-site, mailboxes can be located on-site or off-site, giving flexibility around security requirements. Using state of the art filtering (provided by Symantic Message Labs), all incoming and outgoing email is screened for attached or embedded viruses and rated against SPAM patterns, quarantining or deleting as required. In the event of a failure, business continuity is provided to access new emails and reply to clients. Access to email via any web interface using a single or two-factor authentication is available. Bring your own device (BYOD) mobile support, using both Microsoft Active Sync and/or Blackberry Services is available. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT Communications Ltd. Please note that NTT Communications Ltd is a member of the NTT group of companies. About NTT Communications NTT Communications provides consultancy, architecture, security and cloud services to optimise the information and communications technology environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier 1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 130 secure data centers. | |NTT DATA UK Limited |Oracle Application Testing Service |Oracle Application Testing Service Introduction NTT DATA deploys an automated and re-usable application testing framework that provides clients with reduced risk and increased productivity (between 40 and 60%). This framework provides a full range of testing for Cloud-based Oracle implementations Scope The Oracle Application Testing Service covers the range of Oracle applications as follows: ATG, Agile, Autovue, Endeca, Hyperion, JD Edwards EnterpriseOne, JD Edwards World, Oracle E-Business Suite, Oracle Policy Automation, PeopleSoft Enterprise, Primavera, Rightnow, Siebel and Taleo. Approach NTT DATA's approach to the delivery of Oracle testing services for Cloud implementations comprises a project model (that involves specific testing phases, activities and processes); an on demand model (where the test team manages peaks and troughs in demand); a consultancy model (which streamlines the testing and quality assurance processes); a managed service (where NTT DATA provides complete ownership of the client's testing processes and activities). NTT DATA's Oracle Testing services include: - Life cycle testing - continuous testing Services for a software project under development or maintenance: system, integration, regression, acceptance. - Test automation - services (functional, performance and Security) to help customers automate their testing process thereby bringing efficiency gains - Specialised testing - point testing Services for a customer's specific needs in a new/old software project: performance, upgrade, localisation and globalisation. - Test process consultancy - test process consultancy to help improve the effectiveness and efficiency for client's testing and quality assurance environment. - Access to NTT DATA's Oracle Test Script pack which will reduce test preparation time To support its testing activities, NTT DATA deploys the following tools and accelerators: - Project Management and tracking tools. - Tailored, proven practices and configuration guides. - Prototype and acceptance testing scenarios. - Comprehensive training guides - Business process narratives - Proven practices and business flows. - Test tools (as described above) Benefits NTT DATA's Oracle Testing Application Service for Cloud implementations will provide: - Accelerated change - we reduce the time to test, accelerating change. - Lower cost of quality - we offer 3x better cost solutions for testing and test automation compared to if the customer undertakes it themselves - Improved business process integrity - we have business process integrity test solutions that are proven and repeatable for HCM, financial compliance and global rollout processes. NTT DATA Oracle Credentials This includes: - Partnerships. Oracle Platinum Partner, Oracle Accelerate Partner/OBA certified, Fusion Apps Testing partner, Testing (ATS) and Upgrades. - Specialisations. Applications such as Oracle E-Business Suite Financial Management, E-Business Suite Supply Chain Management, Oracle Siebel CRM, Oracle CRM on Demand, PeopleSoft Enterprise Human Capital Management, Financial Management, Supply Chain Management; Middleware such as Oracle SOA, Oracle WebLogic, Oracle BI; Database such as Oracle Database 11g, Oracle Data Warehousing, Oracle Real Application Clusters. - Awards. In 2010 NTT DATA won Oracle Titan Awards (Honourable Mention for Financial Management Solution); Japan - Oracle Partner AWARD' (Business Intelligence Award). In 2009, NTT DATA won Oracle Titan Awards (Honourable Mention for Life Science Industry); awarded for Best Practices in delivering Supply Chain Technology Excellence. In 2005-2008 NTT DATA won Oracle Titan Awards (Honourable Mention for Hi-tech Industry); Japan - Oracle Partner AWARD' (SOA Award); Singapore (Partner of year - Oracle Alliances, Database Options, Fusion Middleware, Partner Excellence awards). | |NTT DATA UK Limited |Oracle Hyperion Services |Oracle Hyperion Services Introduction NTT DATA provides an Oracle Hyperion Service for Cloud implementations. Oracle Hyperion performance management applications cover a broad range of specific finance applications in the following areas: - Strategy Management - Planning Budgeting and Forecasting - Profitability Management - Financial Close and Reporting It provides comprehensive, integrated suite of applications featuring common Web and MS Office interfaces, common reporting tools, mobile information delivery, and common administration. In 2010 NTT DATA received an Honourable Mention in Titan Awards for Financial Management Solution with Hyperion. NTT DATA is also has Specialised Platinum Partner status for Oracle's Hyperion and BI suite. NTT DATA has a customer recognised Centre of Excellence (CoE) for Hyperion and OBIEE. Scope NTT DATA provides the following Hyperion Services: - Advisory, Assessments and Consulting - Implementations and Rollouts - Upgrades - Application Management Support NTT DATA is able to provide and support the full range of Oracle Hyperion Performance Management Applications. We provide consultancy to allow you to get the most out of Oracle Hyperion applications by advising on development of products and integration with other Oracle and third party applications. Client Outcomes By selecting NTT DATA you will benefit from our proven Hyperion track record which will maximise the ROI for your cloud-based solution. In striving to provide more accurate and flexible budgeting and forecasting. Oracle Hyperion applications allow you to integrate and streamline the entire planning and forecasting process, thus reducing complexity and detail, and enabling the use of rolling forecasts. The service will allow you to: - Calculate the risks associated with all strategies and plans and understand the variables that have to most impact on risk. - Align resources and monitor progress against corporate strategies, plans and objectives. - Integrate, manage and streamline the extended financial close process from sub-ledger close to regulatory filing. | |NTT DATA UK Limited |Private Cloud Service |Private Cloud Service Introduction NTT DATA's Private Cloud provides a secure, high quality and easy to manage environment in which enterprise applications can be rapidly deployed. An array of virtualised hosting services on dedicated hardware infrastructure is now available in Europe, Asia and the U.S. NTT DATA offers access to a privately owned and managed Tier-1 IP network and premium data centres around the world. For customers looking to serve new markets or who have legal or compliance requirements surrounding the physical location of sensitive data. NTT DATA's web-based customer portal provides a self-service area for managing the virtualized hosting solution across three continents. Global Virtualization services are guaranteed under a single SLA, which centralises hosting with one-stop management, support and billing. Features of Private Cloud - Single solution-based SLA - VMware hypervisors - IBM hardware - World class data centre facilities - Integration services - Dedicated Infrastructure. Benefits - Easy access to new international markets through NTT DATA's global footprint. - Experienced engineers across the world, as well as state-of-art provisioning systems, enables rapid deployment of services. - Remote control access means hosting resources can be administered by a centralised HQ. - One-stop monitoring and operation means a central point of contact for billing and support. - Quickly deploy extra Virtual Machines remotely as and when required. - Opex billing model means minimum set-up costs. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT Communications Ltd. Please note that NTT Communications Ltd is a member of the NTT group of companies. About NTT Communications NTT Communications provides consultancy, architecture, security and cloud services to optimise the information and communications technology environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier 1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 130 secure data centers. | |NTT DATA UK Limited |Risk Management Service |Risk Management Service Introduction As the risk landscape is constantly shifting, it is increasingly difficult to understand technologies and business risk. What is the correct balance between threats, controls and cost? Risk management requires timely, informed decision making to confidently and consistently answer this question. It is a balance of threats against controls and cost. Balancing these elements with the requirements of the organisation, demands a detailed understanding of critical assets. Without this, how do you know what to protect and the value of what you are protecting? Integralis gains a thorough understanding of your business through detailed analysis and asset tracking. This risk management service delivers a clear plan of how to assess business risk and put in place effective controls. Our Approach a) Risk Assessment This service starts by identifying and prioritising controls and assets in line with identified threats. An agreed impact criteria will be established before delivering a detailed risk assessment. This will outline the potential threats to information assets, points of vulnerability and associated impact. It then provides on-going support and management to ensure that risks are managed effectively. - Understanding business needs - Establishing risk assessment frameworks - Risk assessment and risk treatment - Tools consultancy b) Business Continuity Management No matter how carefully an organisation manages risk it still needs a plan. Whilst major disruptions to business may be unusual, the cost can be significant. Integralis works with you to develop strong and cost-effective Business Impact Assessments that identify potential threats and provide a framework for building resilience and effective response capabilities. To ensure that policies and processes continue to provide adequate contingency, Integralis also provides periodic audits for on-going Business Continuity Management. This safeguards the interests of key stakeholders and protects reputation and brand value. - Business Impact Assessment - Risk assessment - Business continuity -plan, design and implementation - Business Continuity Management or periodic audits c) Data Loss Prevention This Data Loss service focuses on protecting what is important to your business. To achieve this, we begin by identifying and classifying data and ownership. From this informed position, we can then deploy its unique combination of technology and security expertise. We offer practical solutions which are fast to implement and easy to manage, in the on-going task of preventing information leaking from your organisation. - Profiling of data and classification of information - Designing and implementing controls - Establishing RACI for data management - Tools consultancy and processes d) Cloud and Virtualisation Cloud and virtualisation are changing the way businesses operate by reducing costs and increasing efficiencies. As with any new initiative, the compliance implications and potential risks can be difficult to evaluate if an organisation is using them for the first time. Based on its experience, we can assess these risks and help organisations migrate to a virtualised or cloud environment - enabling your business to embrace this new way of working without exposing your organisation to greater risks. This Cloud and Virtualisation service helps your organisation take full business advantage of any relevant features and benefits, whilst maintaining strong compliance, security and risk management. We constantly review the market to ensure any solution meets changing business demands and protects against emerging threats. - Compliance management - Access control - Asset profiling and risk assessment - Assurance consultancy Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and Integralis Ltd. Please note that Integralis Ltd is a member of the NTT group of companies. About Integralis Ltd Integralis applies a practical approach to resolving its customers' information security challenges in maintaining confidentiality of data, integrity of business and availability of systems and applications. | |NTT DATA UK Limited |SAP Application Testing Service |SAP Application Testing Service Introduction NTT DATA deploys an automated and reusable application testing framework that provides clients with reduced risk and increased productivity (between 20 and 60%) for SAP cloud-based applications. We utilise a range of test tools to manage and automate testing including Mercury Quality Center - Requirements Management, Test Plan, Test Lab, and Defects Management; Mercury Quick Test Professional - Functional test and regression test automation; Mercury Win Runner - Functional and regression testing; Load Runner - Performance testing. Approach NTT DATA's approach to the delivery of SAP testing services for cloud-based applications comprises a project model (that involves specific testing phases, activities and processes); an on demand model (where the test team manages peaks and troughs in demand); a consultancy model (which streamlines the testing and quality assurance processes); a managed service (where NTT DATA provides complete ownership of the client's testing processes and activities). NTT DATA's SAP Testing services include: - Life cycle testing - continuous testing Services for a software project under development or maintenance: system, integration, regression, acceptance. - Test automation - services to help customers automate their testing process thereby bringing efficiency gains. - Specialised testing - point testing Services for a customer's specific needs in a new/old software project: performance, upgrade, localisation and globalisation. - Test process consultancy - test process consultancy to help improve the effectiveness and efficiency for client's testing and quality assurance environment. To support its testing activities. NTT DATA deploys the following tools and accelerators: - Project Management and tracking tools. - Tailored, proven practices and configuration guides. - Prototype and acceptance testing scenarios that include testing of cloud solutions - Comprehensive training guides - Business process narratives - Proven practices and business flows. - Test tools. | |NTT DATA UK Limited |Security Governance and Strategy Service |Security Governance and Strategy Service Introduction Developing the right strategy for IT governance can be the difference between success and failure as public sector organisations become increasingly dependent on information systems. Heightened concerns from regulators and consumers over the correct use of information, particularly personal data, is perhaps only matched by growing external and internal threats. Many public sector organisations find that to evolve a clear, cohesive, business-focused governance and security strategy, external advice is invaluable - particularly when that advice is based on practical experience of other successful projects. Our Approach a) Security Strategy and Business IT Alignment Although security strategy and governance objectives may be clear, their implementation is often intricate, touching on many areas of an organisation. We work with customers to understand these objectives and then translate them into a practical strategy with an achievable scope. This often involves using a single group or department as a best practice model that can be replicated throughout the organisation. - Alignment of business with IT - Defining strategy for two to five years - Building business cases for security investments b) Policies and Procedures A proactive, enterprise-wide information security strategy is a necessity. We help you align your business needs, risks and costs to make you more secure using the assets you already have. This starts with ensuring your policies and procedures reflect your organisation, by balancing controls and management to reduce overall risk. - Designing frameworks for policies and procedures - Writing policies and procedures - Implementation of policies and procedures - Optimisation - resources and cost c) Awareness and Training Policies and procedures are of little value if an organisation's employees are not aware of these standards or do not understand what they mean. We support this key part of an end-to-end governance process, by preparing and delivering high-impact awareness and training programmes for all levels within an organisation. The aim is to drive policy compliance and ensure the long-term value of technology investments. - Development of the awareness collateral - Running awareness workshops (management buy-in) - Managing awareness programmes - Compliance management d) Security Organisation Who is responsible for managing potential threats, vulnerabilities and data within your organisation? We work with you to define a clear information security hierarchy, outlining roles and responsibilities. Visibility to roles and responsibilities also enables an organisation to assess which elements of security governance it may wish to outsource to reduce risk. - Defining information security hierarchy - Identifying functions for security management - Establishing RACI matrix and auditing mechanism - Outsourcing information security governance e) Identity, Access and Authorisation As organisations have an increasingly virtual workforce, managing identities and authentication, combined with controlling access to information and assets, is a critical part of information security. We help organisations to design, assess, select and implement a comprehensive solution, based on an extensive knowledge of technology and well-defined policies. We help define and select a strong, secure and easy-to-use authentication system that covers remote, corporate and partners. We understand the technologies and challenges in controlling access to critical assets. - Defining business and technical requirements - Designing and profiling - Developing solution architecture - Process consultancy for efficiency and reduced costs Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and Integralis Ltd. Please note that Integralis Ltd is a member of the NTT group of companies. About Integralis Ltd Integralis applies a practical approach to resolving its customers' information security challenges in maintaining confidentiality of data, integrity of business and availability of systems and applications. | |NTT DATA UK Limited |Smart Content Delivery Network Service |Smart Content Delivery Network Service Introduction NTT DATA's Smart Content Delivery extended (SCDe) service improves content delivery performance, scalability and efficiency. More than just best-in-class technology, NTT DATA's SCDe is a CDN-customised solution which is provided as an extension to NTT DATA's suite of Cloud and managed ICT services. NTT DATA will analyse your requirements and implement the best features and configuration that will help you meet your objectives, effectively and efficiently. This will include optimising performance, reducing costs and ensuring the best integration between internet applications and the content delivery network. Key Features - Improved performance, scalability and cost efficiency. - Achieve objectives in effective and efficient manner. - Extension of managed ICT services suite. - Professional analysis of requirements. - Customised solution based upon best-in-class technology. - Integration between internet applications and CDNNo matter where your customers are located, they will enjoy seamless interaction with your applications. NTT's SCDe service allows you to deliver HTTP and stream rich media content to a global audience without need to deploy additional servers. Content is replicated on cache servers close to the user to reduce viewing latency. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and NTT Communications Ltd. Please note that NTT Communications Ltd is a member of the NTT group of companies. About NTT Communications NTT Communications provides consultancy, architecture, security and cloud services to optimise the information and communications technology environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier 1 IP network, Arcstar Universal One VPN network reaching over 150 countries, and over 130 secure data centers. | |NTT DATA UK Limited |Technical Security Consultancy Services |Technical Security Consultancy Services Introduction NTT DATA's Technical Consulting works closely with our Information Security Consulting team to provide an end-to-end service. This highly-experienced group of security specialists offers the flexibility of resource and breadth of expertise to ensure technical security controls are effectively integrated, deployed and managed. As public sector organisations face delivering more with less resources, it has become harder to maintain a comprehensive range of security technology skills. Technical Consulting offers the flexibility of remote deployment and support of information security solutions. Choosing to outsource elements of information security enables internal resources to focus on core activities whilst maintaining full control. Our Approach a) Assess. Before any technology deployment, we work with customers to avoid common deployment pitfalls: - Review current Infrastructure. We examine the impact of any technology investment. This avoids integration delays and identifies opportunities to optimise performance and increase return on investment. - Security Configuration Auditing. To meet the realities of business life, organisations are beset by infrastructure and application 'work arounds' which are neither secure nor sustainable. Our consultants identify and highlight instances of these vulnerabilities, so that practical remediation can be executed and confidence restored. - Technology Evaluation. Our practical approach ensures that the Technology Evaluation focuses on understanding and addressing the specific needs of each business and the users of any security solution. - Jumpstart. When information security or compliance issues arise, the need to address them is often time-critical. With the knowledge of thousands of implementations and our comprehensive vendor relationships, our jumpstart service enables flexible and prioritised deployment. b) Technical Design. Once a solution has been identified, Integralis will work with your technical architects to define: - The key components of a solution design - Document the impact on an organisation's infrastructure - A detailed comprehensive network diagram - Configuration guidelines c) Technical Deployment. When the detailed technical design is complete - the proof of any solution is in the delivery of an effective, working system. We work seamlessly with your security team to deliver the chosen solution on time and on budget. d) Choice and Flexibility. The skill profile and available resources within every organisation is different. We offer flexibility with a choice of project management and delivery options. Our customers can elect to use our end-to-end services or utilise a blend of project management and implementation support. e) Educate. We will equip your team with the right level of knowledge to administer and effectively support your new security solution. Integralis offers a range of awareness and training options that provide both: - Vendor certification requirements and industry recognised accreditation. - Bespoke content designed to focus on the specific functionality of your installation. Service Delivery This service will be delivered using the combined expertise of NTT DATA (UK) Ltd and Integralis Ltd. Please note that Integralis Ltd is a member of the NTT group of companies. About Integralis Ltd Integralis applies a practical approach to resolving its customers' information security challenges in maintaining confidentiality of data, integrity of business and availability of systems and applications. | |NTT DATA UK Limited |Workflow Service |Workflow Service Introduction Workflow systems are complex and if implemented incorrectly they will not deliver the intended business benefits. Getting the strategy right for a Cloud implementation is critical to delivering a quality system. NTT DATA helps customers develop a Workflow strategy based on immediate and long-term goals and then rapidly execute on that plan based on our proven track record of providing comprehensive Cloud-based service applications. Developing a sound Workflow strategy before investing in a software solution is the best way to get the most from the investment, avoiding common pitfalls and mitigating risk. Whether the plan is to implement an entire suite of Workflow solutions or only the modules required to get up and running fast, we can design a strategy that will optimise the long and short term business benefits. Approach NTT DATA's rigorous strategy assessment uncovers the technical, user, and business requirements of the Cloud implementation so we can develop a roadmap for the Workflow implementation that enables the least disruption and maximises the return on investment. During the strategy phase, we will work with you to: - Assess your Workflow maturity and readiness - Develop goals and identify outcomes - Assess and blueprint processes With a fundamental change to working practices that a Workflow system will introduce, the approach to Change Management is often the key to a successful Workflow implementation. And without a company-wide commitment to change, even the best-laid Workflow plans can suffer low or partial take-up. Our Change Management Methodology includes processes, tools, training, and assessments that address business user and management needs, help to manage resistance, and enable you to implement corrective actions that will ensure adoption at all levels of the organisation. Our Change Management Methodology is based on over 10 years of research working with clients in all major industries. Our methodology combines industry best practices as well as the hands-on experience and insight of real project leaders and teams. In order to demonstrate that we understand the issues surrounding the quality management of designing and implementing Workflow solutions for Cloud implementations, we have provided the following example challenges and how we solved them. - Data Migration - often the customer has a myriad of data sources, going back a number of years and wants to bring all the data into the system. This can evolve into a complex process of extracting data from sources, merging it, de-duplicating and cleansing. Depending on the quality of the data, the knowledge of the source systems and the ability of the customer's IT team to extract data, this can become a time consuming practice. How we deal with it - run a data migration strategy exercise at the beginning of the project (jointly with the business) that examines the relevancy of the data in legacy systems; the cleanliness and the 'common' information that can be used for matching criteria. A data strategy document is then created which deals with the disposition of data by source system, this could include: leave it; one time migration or migrate through integration. We will then create a temporary data store where source data is migrated into, merged, cleansed and de-duped and then migrated into Workflow from the source system. This cuts down on effort and ensures better cleanliness. - Over complicating the system - on many occasions there is a desire to 're-create' functionality in existing systems so that Workflow system ends up acting just like a legacy system. This can lead to excessive configuration or over customisation. Unfortunately, many times the requirement comes from an 'its always been done that way', rather than a true requirement for the business. How we deal with it - through High Level Design and Detailed Design we ask the question 'Why?' when presented with a solution, rather than a requirement. This approach helps us get to the root requirement and avoid recreating legacy systems within Workflow system. It also helps to confirm when things really do need to be done a certain way and ensure that functionality makes it into the final solution. This approach helps ensure that the customer will get the most for their money by using Workflow system functionality where possible, but customising where required. - Data Management - what systems will own what data; how will integration work and what is the best method for integration? How we deal with it - run a data management strategy at the beginning of the project, jointly with the business, that examines which systems need to store what data and what level of integration is required. The output of this is an Integration strategy that lays out which systems will master which data; what data will be integrated; the frequency and method required and recommends the best tool for the job. Note: if the customer is both migrating data and integrating systems, we will run one data management exercise which will output both a Data Migration and Integration strategy. In this way, we can ensure that integration routines can be used, when possible, to assist with data migration thus cutting down on consultancy time required. - Upgrade projects - one common challenge with upgrading is dealing with customised code. If the original system was developed in accordance with Microsoft best practice and using the guidelines set out in the Microsoft Share Point SDK, then code should typically upgrade without a problem. However, we are seeing a number of customers experiencing 'code bouncing' during the upgrade process due to how it was originally developed. How we deal with it - we run a test upgrade which identifies which code, if any, has 'bounced' from the process. We then work with the customer to determine if that code is needed in the new system. If it is, then the code is fixed to comply with Workflow system standards. If it is not, it is removed. | |Nomensa Ltd |Website and Informations Systems Development - Supported Content Management Systems |Nomensa are a strategic experience design agency driving commercial value for our clients. Combining our experience in psychology, interaction design and technology, we transform digital experiences. Website and Information Systems Development Nomensa’s development team perform full CMS-based website builds. This is often combined with bespoke information system analysis, design and development. We can offer you technical consultancy to help you establish your exact requirements and identify any bespoke development required. We separate website build into two in-house work streams who work closely together throughout the whole process. Front-end development looks after HTML, CSS and JavaScript coding. Application development takes care of CMS configuration and customisation as well as bespoke information system implementations. We also offer a range of supporting services. Supported Content Management Systems We work primarily with two Content Management Systems – Defacto and Drupal. Defacto Defacto is Nomensa’s own CMS. It is a sophisticated but easy-to-use system, written in Python on the Django framework. It is designed to produce much more accessible HTML by default but has the added benefit of an accessible content-authoring area – an aspect of CMS systems which is often overlooked. Being written on the Django framework means that Defacto can benefit from of a wealth of community developed functionality as well as being easy to extend with bespoke code. If your site is largely data-driven, has complex business logic or requires extensive reporting and Management Information (MI) - Defacto is a great choice. You get the benefits of a fully-functioning CMS with the ability to harness the data-processing power of the Django framework and Python’s ability to integrate seamlessly with external systems and data-sources. Key Technologies: ■ Django ■ Python ■ JSON ■ Flexible Database Integration ■ AJAX ■ REST Drupal Drupal is an extremely sophisticated open source CMS written in PHP. It is packed with features and is highly extensible. It is great for complex sites that need to perform a variety of functions. Although Drupal comes with a large feature-set as standard, it is renowned for having a large and very active developer and support community, responsible for creating and maintaining an extensive array of contributed modules. These modules cover functionality ranging from ecommerce to internationalisation as well as integrations with many other 3rd party platforms. Extensibility is at the core of Drupal’s ethos, which helps to ensure the future-proofing of sites powered by it. Key Technologies: ■ PHP ■ MySQL ■ JSON ■ AJAX ■ REST ■ AHAH Other CMSs Nomensa have worked with many clients to help them integrate our templates into their systems, where there is a desire or need to use a different CMS. We have worked with several, including Sharepoint, Squiz and Tridion. | |Nomensa Ltd |Website and Informations Systems Development - Supporting Services |Nomensa are a strategic experience design agency driving commercial value for our clients. Combining our experience in psychology, interaction design and technology, we transform digital experiences. Nomensa’s development team perform full CMS-based website builds. This is often combined with bespoke information system analysis, design and development. We can offer you technical consultancy to help you establish your exact requirements and identify any bespoke development required. We separate website build into two in-house work streams who work closely together throughout the whole process. Front-end development looks after HTML, CSS and JavaScript coding. Application development takes care of CMS configuration and customisation as well as bespoke information system implementations. We also offer a range of supporting services. Supporting Services Data migration Nomensa have worked with numerous clients to help them migrate data, accounts and documents from a range of systems, including existing CRM systems, Sharepoint and external database sources. Deployment and Hosting We offer a full deployment service. We can deploy to your own servers but we also offer a variety of hosting solutions. These range from shared or dedicated servers on our Managed Private Cloud to fully bespoke solutions with our hosting partners, Rackspace. Key Technologies: ■ Nginx ■ Apache ■ Linux ■ Solr ■ PostgreSQL ■ MySQL User and developer training We can provide clients with CMS training. The training will ensure that new editors have the necessary skills needed to manage the website successfully. A CMS expert delivers a tailored training course to match the client’s individual needs, providing the skills that best suit your organisation. Site Monitoring For sites that we host, we are able to offer a full range of monitoring and reporting. Support and maintenance We can provide expert knowledge, guidance and reassurance. Our consultancy service provides a wealth of expertise in a friendly and practical way. We can provide ad-hoc support for the following: ■ Web template (HTML and CSS) modifications; ■ Integration of web templates (HTML and CSS) to ensure design consistency and quality; ■ Any further ad hoc support by email and phone. We have also provided further additional support costs for any software updates that may be required. | |OCF plc |OCF Specialist Services |Specialist technical and consultancy services including: Infrastructure design Implementation Consultancy Transition Service management Project management Training Information Security Management and consultancy Analytics and data management Big Data Data Mining | |Open Data Institute |Consultancy Services - Open Data/Transparency |The Open Data Institute is staffed by leaders in their field and draws on this expertise to provide independent advice and consultancy support specialising in the services around the Open Data ecosystem. We have expertise in:

• Open Data and Transparency Strategy;
• Publishing data, including linked data; and
• Working with data to provide insight.
• Data science and related web / development services

As a mission driven not for profit we make sure all our work builds capability in the client and provides learning for all. | |Open Knowledge Foundation Limited |Open Knowledge Foundation Services |We offer a range of consultancy services around open data, including but not limited to data wrangling, developing and customising open source software to store, process and present open data, and training, research, strategy, licensing advice, and community building in the open data and open content space. | |Open Knowledge Foundation Limited |Open Spending Services |We offer a range of consultancy services around open data, particularly open government and public sector spending, budget and transactional data, including but not limited to data wrangling, developing and customising our flagship OpenSpending open source software to store, process and present open spending data, and training, research, strategy, licensing advice, and community building in the open data space. | |Open Knowledge Foundation Limited |Vendor-neutral Open Data training course for managers |The non-profit Open Knowledge Foundation (founded 2004) promotes open data and open content in all its forms, in domains ranging from government and science to culture. Its approach is hands-on, developing real solutions, ranging from open source software tools to training materials to connecting communities through working groups, to strategy consultancy for data publishers. We offer three different Open Data training courses. They are designed to help organisations during the various stages of implementing Open Data programs and portals. Our one-day introduction course is for organisations interested in getting the basics about open data. Our two five-day intensive courses for open data professionals are for organisations engaging seriously with open data: The administrative course covers all aspects from designing, planning and running an open data program, and the technical course covers everything from deploying a state-of-the-art open data portal to enhancing its functionality. Customized training courses tailored to your specific needs can be developed and delivered on demand. Please refer to the service definition and the pricing document for more details on the three courses. | |Opin Systems Ltd |Data Centre Consultancy Service |This service is designed to assist customers who are embarking on creating or transitioning to a new Data Centre, or re-provisioning an existing Data Centre. As an independent IT infrastructure consultancy with over 20 years’ experience in the public and private sector, Opin Systems has helped many of its clients transform their infrastructure, including their data centre strategy, design and implementation. In order to provide a comprehensive and robust recommendation to any client regarding their data centre strategy, advisors must understand, and have direct experience of, all levels within the data centre technology stack – • Building • Environment (space, power, cooling) • Control (Security, Fire Suppression, monitoring) • Core infrastructure (cable, rack and communications management) • Server, Storage and Network • Application and Middleware | |Parity Solutions Ltd |Business intelligence |Parity specialises in the creation of end-to-end IT solutions which incorporate Business Intelligence.  We provide strategic, technical and business consultancy, Cloud implementation and systems support, ensuring integration with our customers' Cloud and on-premise systems and sources of data. Parity is a Gold partner of Microsoft and Oracle with over 20 years’ experience of developing Business Intelligence solutions. As well as SQL Server Reporting Services from Microsoft and Oracle Business Intelligence Enterprise Edition from Oracle, our cross platform expertise includes SAP Business Objects, Actuate and Cognos , and newer visualisation products such as  Qliktech, Tableau, RoamBI and SharpCloud. We provide a full range of Business Intelligence including Data Warehouses, Multidimensional Analysis using OLAP cubes, scorecards, dashboards and reporting. | |Parity Solutions Ltd |Business intelligence |Parity specialises in the creation of end-to-end IT solutions which incorporate Business Intelligence.  We provide strategic, technical and business consultancy, Cloud implementation and systems support, ensuring integration with our customers' Cloud and on-premise systems and sources of data. Parity is a Gold partner of Microsoft and Oracle with over 20 years’ experience of developing Business Intelligence solutions. As well as SQL Server Reporting Services from Microsoft and Oracle Business Intelligence Enterprise Edition from Oracle, our cross platform expertise includes SAP Business Objects, Actuate and Cognos , and newer visualisation products such as  Qliktech, Tableau, RoamBI and SharpCloud. We provide a full range of Business Intelligence including Data Warehouses, Multidimensional Analysis using OLAP cubes, scorecards, dashboards and reporting. | |Phoenix Software Ltd |Information Governance Consultancy |Information Governance and Security Consultancy. In line with the Data Protection Act (DPA) 1998 and the Information Commissioner's Office (ICO). We are able to advise on all aspects of information Governance, from help drafting a single policy to a complete ISO27001 Information Security Management System (ISMS). Our consultants have decades of Information Governance experience working in some of the most sensitive data challenging of regulatory environments. Including Pharmaceuticals, Finance, Central Government, Local Authorities, Health and Child protection. Our team have worked as senior managers within organisations so we understand the challenges you can face in implementing information security while maintaining business performance. | |Phoenix Software Ltd |NHS Toolkit Consultancy |Information Governance and Security Consultancy, with implmentation and remediation in line with the NHS Toolkit for the NHS, including; SHA's, PCT's, Strategic Trusts, Trusts and 3rd Party Providers. We are able to advise on all aspects of information Governance, from help drafting a single policy to a complete ISO27001 Information Security Management System (ISMS). Our consultants have decades of Information Governance experience working in some of the most sensitive data challenging of regulatory environments. Including Pharmaceuticals, Finance, Central Government, Local Authorities, Health and Child protection. Our team have worked as senior managers within organisations so we understand the challenges you can face in implementing information security while maintaining business performance. | |Phoenix Software Ltd |PCI DSS Consultancy |Our consultants can provide a range of services, consultancy and remediation in respect to PCI DSS (Payment Card Industry Data Security Standard) compliance and QSA. Including ASV Scanning services, in additon to: • Audit • Gap Analysis • Pre Audit • Policy and Procedure • Data Discovery (one off and continual monitoring) • Penetration Testing (internal/external) • Deployment of suitable technology solutions (encryption, network access, strong authentication) • Physical Site Audit | |Portcullis Computer Security Ltd |Information Assurance & Cyber Security Services |Since our formation in 1986 Portcullis has developed into a widely recognized and respected provider of Information Security services with the strong foundation that comes from being an independent, mature and financially stable Company. Portcullis’ revered reputation stems from our Security Testing Service, launched back in 1996, which flourished into the professional and high quality service that our Clients benefit from today. This is further endorsed by Portcullis’ array of industry accreditations and the numerous accredited CHECK Team Leaders / Members and CREST Application / Infrastructure Consultants we have, which stands testament to the investment Portcullis makes in its staff, training and R&D. Over the years Portcullis has expanded its key portfolio of services to cover: • Penetration Testing (Including but not limited to Application Tests, Infrastructure Tests, Build Reviews, Code Reviews, Wireless Assessments, Mobile Device Assessments, SCADA tests, Cloud Security Assessments, VPN Assessments, VOIP & Telephony Assessments) • Digital Forensic Services (Including but not limited to Data Recovery Services, Network Forensics, Forensic Readiness Plans, Forensic Acquisition and Laboratory Investigations) • Incident Response • Cyber Threat Analysis and Detection Service • eDisclosure (or eDiscovery / Litigation Support) • Security Management Consultancy (Including but not limited to Security Development Lifecycle, Security Thought Leadership, Penetration Test Optimisation, and Remediation Services). • Cloud Security Services • Security Auditing • PCI Penetration Testing and Scanning • CHECK IT Health Check Service • Social Engineering • Code Reviews • Reverse Engineering • Risk Mitigation • Policy and Procedure Review • Gap Analysis • Security Design Review • Threat Modelling, Risk Assessment and Risk Management • Training and Knowledge Transfer • Policy & Design (Application & Infrastructure Architecture) Reviews • Bespoke Research & Boutique Services • Managed Services These specialist IT security services not only broaden Portcullis’ offering to its Clients but they also enhance and compliment each other, enabling us to deliver comprehensive solutions to our Clients as a trusted security advisor and dependable security partner. Today, Portcullis is in the proud position of employing one of the largest multidiscipline information security resources in the UK. With a client base encompassing Central and Local Government, Emergency Services, MOD, NHS, Banks, Manufacturing, Charities, Telecoms, Utilities, Insurance, Retail, Healthcare, Energy, Education, Fast Moving Consumer Goods, Technology, Financial Services, Media and many international Blue Chip clients operating in EMEA and the Americas Portcullis’ breadth of expertise and experience is second to none. | |Prolinx Ltd |Cyber Security Assessment Services |A standalone information assurance consultancy engagement to assess an organisations security stance from every perspective: business, people, process and technology. An essential first step in approaching the comprehensive range of services to ensure proper focus on business risk and provide mitigation recommendations. The Prolinx Cyber Security Assessment Service is a consultative engagement where we use our experience to guide businesses through the processes of assessing and addressing their information risks. Information, as a critical asset to your business, demands careful consideration and protection. Today's connected environment presents attractive opportunities, by definition, accompanied by increased business risk. To profitably exploit those opportunities organisations must balance the increased risk against return. Threat Intelligence: Prolinx provides a proactive threat monitoring service to detect theft of valuable and sensitive information, commercially confident material and instances of defamation and system misuse. Advanced Malware Protection: By integrating clients existent security infrastructure with signature less detection technologies and enterprise response technologies, Prolinx can significantly enhance clients defences against threats, dramatically improve speed of response to attacks and support rapid impact assessment while maximising current security investment. Advanced Data Loss Prevention: Prolinx combines capabilities from end-point and network forensic product sets with centralised management and control, providing an effective, resilient and comprehensive security function. This solution offers full understanding of where information resides in an enterprise, manages integrity, identifies how it moves around the organisation and, most critically, controls where it can travel. If it is not authorised to leave your network, it doesn't. | |Purple Secure Systems Limited |Purple Secure Systems - Software Development Service |Purple Secure Systems Cloud Application Development Services

Our Background

Purple Secure Systems is a Systems and Software engineering consultancy that provides web based project and technical expertise to support government agencies that have a need to develop or integrate cloud-based services. Formed in 2006, we currently comprise 41 people and, whilst based in a secure facility in Bath, much of our work takes place on our clients sites. All of our team of engineers hold SC, and many are DV cleared, which allows them to fully engage with clients undertaking sensitive government contracts if necessary.

We provide our customers with on or offsite web application development and integration support, or can take responsibility for fixed price project deliveries in order to reduce the risk of using or developing Cloud software. We will even invest in our customers systems/components development through a risk-sharing arrangement if appropriate. As an organisation we have significant experience of web-based application development, and we have those skills in depth.

Our customers include a number of large government departments and agencies so you can be assured that we understand the way your organisation procures and operates services, and the necessity to generate benefits from Cloud use. We have experience of the entire development lifecycle using our in-house iterative development process, which we have used on behalf of our clients to develop web-based applications from initial idea through to deployment. Our core capabilities include proficiency in formal design process, requirements capture and elaboration, and an application design and development expertise that builds on our comprehensive understanding of the underpinning technologies. We can help you in selection, technical procurement, and development; which will lead to successful deployment of your cloud services.

Our Capabilities

Our team of SC and DV cleared engineers have considerable experience of the full software development lifecycle and understand the engineering processes that underpin successful software development. As our many government and commercial clients would attest, we are the organisation with the capability to help you succeed in establishing the business case, gathering and elaborating requirements, architectural design with UML modelling, software development with multiple languages and web technologies, test and integration, and pre/post deployment support.

We have proven experience of providing complete software solutions for our government and commercial clients through use of modern, model-based, iterative and agile methods for software architecture, design and development.

We are proud of our particular strengths, which we deploy to best effect to achieve a successful project outcome for our clients.

Tools/Processes  UML/ RUP, Rational Toolset, SOA, Agile, SCRUM
Tools/Languages  Java J2EE, Oracle, GWT, C#, Web Services, Eclipse RCP
Requirements Gathering, Analysis and Management 
Modelling Tools/Processes  UML, SysML, DOORS, RUP (SE), Enterprise Architect
Software Architecture and Design using model-based, iterative methods
Software Development, Test, and Integration

Amongst our customers the Met Office and BAE Systems Detica are of particular relevance to Cloud-based development.

For the Met Office we provided the complete software solution from our secure offices in Bath for: JMC Portal (MOD Web Portal) SafeSee3 (Web based weather tool)

For Detica we are providing development support to a classified Cloud programme utilising our core strengths of web-application development.

Further details describing these and other programmes, and our key involvement in them, is described in the Case Studies section of this document.

Our Processes

For our development programmes, both in-house and for clients, we have had considerable success with PIPS; our collection of development processes, engineering practices and the tool configurations necessary to support them. PIPS is efficient because it is highly tailorable, and so unnecessary activities are removed or modified at the start of a project. PIPS is effective because it is an evolution of a mature process baseline (IBM Rational Unified Process - RUP) and because it places a high value on fulfilling the customer needs. It is flexible and extensible to deliver a wide range of engineering products and use of PIPS reduces risk by identifying and mitigating it early and providing a clear roadmap for development with frequent checkpoint opportunities.

PIPS can be tailored for either traditional (such as waterfall) or highly iterative (agile) methodologies and for high or low ceremony. Higher levels of ceremony mean additional rigor, process, and artefacts and are often applicable to developments involving safety or mission critical, hard real-time or distributed systems. PIPS facilitates the selection of appropriate processes that support the level of development agility and ceremony appropriate to the application domain, project size, timescale and budget.

To ensure quality, PIPS is consistent with the CMMI process improvement maturity model for the development of products and services. CMMI accommodates modern best practices of risk-driven iterative development and supersedes the older Capability Maturity Model (CMM) which mandated many artefacts and activities that were not always appropriate, unnecessarily increasing the level of ceremony.

The principal resource that PIPS provides is its core delivery process, which is derived from RUP and is the starting point for any project. The process structure, based on a sequence of phases and iterations provides a project management and planning framework for a project. Within this framework the process refers down to a set of specific process and practices drawn from an extensive library of method content. This content consists of descriptions of development artefacts (including, where appropriate, templates), roles and tasks together with extensive guidance on how to apply the process.

In addition, PIPS provides a set of tool configuration information, principally focused on customising Sparx Systems Enterprise Architect for use on a project.

We firmly believe that use of modern iterative and Agile development processes are key to the rapid development of software systems, and our initial tailoring of PIPS would be to configure such an agile process as our baseline process. There is significant industry experience demonstrating the merits of iterative development processes in terms of de-risking the programme and production of quality software in a timely manner. Use of iteratively produced prototypes enables confirmation of correct operation through early testing and exposing prototypes to the customer can aid in ensuring that both the customer requirements and their expectations are seen to be met. Defects identified during an iteration can be rectified in successive iterations to ensure that the project continues to advance and is always building on the solid foundations of development that has been proven in earlier iterations.

The further tailoring of PIPS from that iterative development baseline is driven by special considerations of the project or domain. Aspects such as safety-criticality, security, hard-realtime nature do not typically modify the basic iterative nature of the development process supported by PIPS. Instead, an assessment of the particulars of specific projects will often lead to an increase in the level of ceremony that is applied due to the additional artefacts, and the appropriate supporting processes necessary to produce the deliverables demanded by the special aspect. For example, additional processes may be necessary to produce Security Plans and Evaluation Plan for projects with specific security considerations.

Our Ways of Working

We would engage with customers to capture and define their requirements by seeking dialogue in face-to-face meetings as we have found this an effective way of gathering requirements and establishing a solid relationship. Often customers will have an initial set of requirements that would form the basis of early discussions. We would meet with them to clarify and explore these requirements to attempt to understand their existing requirements and identify further (derived) requirements that would be discussed in subsequent meetings. In addition to functional requirements, we will capture non-functional requirements, aim to establish any constraints (for example imposed by an existing technical architecture, and determine relative requirements priorities.

Following this period of requirements gathering and definition, we would normally reflect back to the customer our understanding of their requirements with a view to ensuring that the requirements are completely defined, are clear to all, and are achievable within the stated cost and time constraints. Typically, the desired business outcome of any project is to develop a solution that meets the requirements and expectations of the customer, and which is delivered in a timely and cost-effective manner. We will work with the customer to establish the requirements, constraints and customer expectations to provide a firm foundation for achieving those business outcomes and help to establish the business case.

Having established the requirements for the programme, we would analyse the problem using a software design use case model expressed in UML to refine the requirements and define the software architecture that will underpin the development. Components supporting the architecture will be identified, the component functionality and interfaces established, before the components are implemented using the appropriate languages and technologies.

In parallel, the testing and integration strategy will be defined, and test cases to verify the correct functioning of the system developed. We understand the importance of validation and verification in proving that the system is the correct system (fulfils the expectations of the client and users) and has been correctly implemented (meets the requirements).

Our testing process typically comprises the following activities: Develop Test Plan, Develop and Configure Test Environment, Prepare Test Materials, Conduct Test, Analyse Results and Identify Defects.

The Test Plan describes what we will test, which requirements are addressed, how the results will be reported, and what resources are required to perform the testing. The test plan is reviewed by the Test Manager to ensure maximum coverage of the requirements.

To undertake testing a test environment is needed that will provide and consume suitable data to verify the requirements and the interfaces. The scope of the test environment is dependent on the level of testing being conducted unit, component, system, integration. In every case the test environment is configured according to the Test Plan.

Test materials are prepared to specify the detailed testing to be conducted and comprise the test setup, test steps, and expected results that would confirm correct operation of the software under test in accordance with the Test Plan. This information would normally be contained within Test Specifications.

The testing of the software is conducted within the test environment according to the Test Specification and the results recorded in a test log.

Following testing, the results are analysed to confirm correct operation and that the requirements are satisfied. Our use of an iterative development process allows us to develop working software that delivers a meaningful set of functionality at the end of each iteration. Any defects identified during testing will be fed back into the development process for corrective action during the next iteration and will be subsequently re-tested.

Often selected testing can be conducted in the presence of a customer representative to ease acceptance testing and ensure the best possible customer satisfaction on product delivery.

Having proved the correctness of the system to the satisfaction of all parties, we would typically support the client in integrating the system into their portfolio of Cloud products and subsequent deployment as a live service.

Case Studies

The Met Office

Purple have successfully delivered several significant projects for the Met Office that are directly relevant to the GCloud requirement. The projects are similar in terms of the data gathering capability, the nature of the data processing required and the types of technology used to support that capability. Each project was delivered to the complete satisfaction of the customer and we have a continuing business relationship.

JMC Portal (Purple team of 3) Purple developed the JMC portal for the Met Office. The portal is a content management system for the defence network supplied by the Met Office. Building on several concepts that have been developed over a number of years, the JMC project was initiated by MoD to deliver enhancements to the Met Offices Defence Infrastructure through the use of new technologies. These include: A self-briefing flight safety tool called MOMIDS A decision server that delivers weather data for military use A server called JEDDS that delivers weather data layers to other military planning systems A portal style website was developed that provides a unique entrance point to access these tools and also to provide pertinent information on other Met office activities within the Defence arena. The Met Office requirements were successfully met and delivered on time and within budget. SafeSee 3 (Purple team of 11) Purple were engaged in December 2010 by the Met Office to manage and develop Safesee 3. This is a one stop shop providing web access to weather and sea state conditions for businesses that operate both onshore and offshore in standard and customer requested formats that allows the customer to forecast and plan operations reliant on weather and wave conditions. Our responsibility covered the full project lifecycle including the discovery and analysis of project requirements, user interface design, architectural design and the development of the application in Flex and ActionScript. This was supported by rigorous testing of the software and a managed transition into the Met Office environment, followed by an early life support phase. The testing and support phases were underpinned by our WAVE test harness, which we designed and developed specifically to test web-based application software. We provided a Rich Internet Application developed in Adobe Flex solution that was integrated with the existing Met Office web infrastructure. In addition to answering the requirements of the SafeSee 3 project, Purples offering was designed to consider ease of future development and provides a straightforward upgrade path for use on certain mobile handheld devices (including IPhone and Blackberry); allowing the Met Office to flexibly provide critical data to customers as and when it may be required. The project was considered to be very successful and we ensured that the deliverables met the Met Office project stakeholders needs exactly. The high quality of the development meant that only six actual defects, all minor, were logged in the following six month support period on a delivery of circa 38,000 lines of code. This level of quality meant that at the end of this period the Met Office had the confidence not to extend the warranty cover. GMV Enhancements (Purple team of 4) The Generic Map Viewer (GMV) performance enhancements project performed for the Met Office over the last few months also provides further evidence of Purple delivering web-based application development. We added a new regional based image capability to the GMV that enables layers to be presented using single images aligned to specific geographic areas while retaining the existing functionality to present tile based imagery. A new rubber band zooming feature was added which allows the user to select an arbitrary map area to focus on in a very quick and intuitive way. Other optimizations were performed alongside the new features. For example, by removing rather than simply hiding map layers when not selected, panning around the map became smoother and more responsive. As part of this project we also updated the map layer configuration screens within the WAVE administration service demonstrating our capability to fully integrate with existing infrastructure. Detica (Purple team of 10)

Purple have successfully delivered three significant projects for Detica that are directly relevant to the GCloud requirement. The projects are similar in terms of the data gathering capability, the nature of the data processing required and the types of technology used to support that capability. Each project lasted between 6-8 months and was delivered to the complete satisfaction of the customer.

Due to the sensitive nature of the projects it is not possible to supply specific details. However, in general terms these projects have involved a significant amount of information processing, data mining, data retrieval and database configuration and management and the development of data warehousing solutions that brought data together from a variety of different source databases.

The application architecture was based on importing data sets on the server-side which were then stored in a light footprint database. This data is exposed in various forms via REST web services and depending on the security credentials of the client. The application was structured on RESTEasy, Oracle 11g, JBoss 5.1, EJB3 and JPA/Hibernate 3. The solutions were capable of handling datasets up to 100,000 records and have an RDF inspired backend database that could morph to store different database schemas. The tools read the data from the RDF database and create an in-memory relational object model. A client user could then subscribe to the data and retrieve it via EJB remoting. The software was designed using UML2.0 and developed using tools and technologies including Java J2EE 5, EJB3, JBoss AS, Oracle 11g.

Purple were also crucially involved in the design, implementation and testing of Transmission - a web application for the same client. This web application allows users in other government departments to make requests for, and retrieve, information from the main organisation's system. Our system is the first to provide such capability to this particular organisation and as such Transmission was presented with a special merit award for general service from the client. The solution was developed using the SCRUM methodology, with features being progressively delivered in a series of 'sprints'. The system was implemented using a Java EE stack consisting of an Oracle database, RESTful Java web services and a SmartGWT front end. The Drools rules engine was also used.

Thales (Purple team of 6)

From 2006 to 2008, Purple provided a team of seven software engineers to assist Thales with the development of the ARRC C2IS system for the UK MoD and help build a secure information management system for the NATO Allied Rapid Reaction Corps.

The system developed, ARRC C2IS, is a web Portal broken down into various portlets. Each portlet was built using a combination of JSF, XHTML and CSS. Client-side JavaScript, including the Dojo toolkit, was employed to support the dynamic nature of many of the portlets. This use of AJAX allowed portlet content to be automatically updated without the whole page being refreshed, leading to a cleaner and more efficient user interface.

This project used a number of technologies; it was built on a Service Oriented Architecture (SOA) and Oracle 10g in particular. Our team used many parts of the Oracle tool chain, including: SOA Suite, JDeveloper, Collaboration Suite (especially Content Services) and SQL Developer, as well as other J2EE technologies such as EJB3.

As part of ARRC C2IS, Purples engineers also recommended using a WMS/WFS compliant map service to support the export of situational awareness from their Command and Control system. The map export service was portlet driven and made use of Java Applets, XSLT (with customised XSLT extensions), to produce an SVG based situational awareness map with UK standard military symbology.

European Patent Office (Abel & Imray) (Purple team of 3)

Companies outside the EU typically obtain Patent protection within the EU by means of filing an international patent application in their home country and subsequently entering the European Regional phase. To do this, a European Patent attorney firm (such as Abel & Imray) is typically instructed to take the necessary action - forms are filed and various fees are paid. The forms and fee requirements are complicated, but are logical, routine and require little professional involvement being readily automated by means of a web-based application that asks the user various questions, interacts with the EPO web-site, and then completes all forms / fee payment instructions automatically for subsequent checking by an attorney.

Abel & Imray commissioned a version of the website around 2005. However due to stability issues, it was never able to satisfy the basic requirements with any confidence and had subsequently fallen into disuse. Purple's involvement started at the beginning of 2012 with an initial development (SCRUM) sprint to migrate the existing code base (VB.NET and ASP) to a resilient, modular and extendable architecture. The legacy site was used as a guide to requirements, a reference for some backend logic and the front end UI ASP pages were consolidated into the new deployment. | |Quicksilva Limited |Software Integration Solutions |Quicksilva are experts in agile software development, technical design and architecture services and consultancy, offering integration, data sharing, messaging and interoperability solutions.

We provide standards and compliance advice/guidance and agile development services supported by our virtual test environments which are available to our customers.

With many years experience of the IG processes and the Caldicot Guardians, we can guide you through all aspects of sharing data with other government providers, connecting your software to access the central domains and integration/data sharing on a local and cross-sector scale. | |Quicksilva Limited |Software Integration Solutions |Quicksilva are experts in agile software development, technical design and architecture services and consultancy, offering integration, data sharing, messaging and interoperability solutions. We provide standards and compliance advice/guidance and agile development services supported by our virtual test environments which are available to our customers. With many years experience of the IG processes and the Caldicot Guardians, we can guide you through all aspects of sharing data with other government providers, connecting your software to access the central domains and integration/data sharing on a local and cross-sector scale. | |Quo Imus Limited (trading as Qi Consulting) |Qi Consulting - ICT Architecture and Infrastructure Consultancy and Delivery Services |Design, optimisation and implementation of new and existing ICT systems; Integration of business processes with application and data across diverse platforms and technologies; Knowledge, records and data management; Information standards; Geographic information services and systems; Authentication; Service Orientated Architecture; Networks and Telecommunications consultancy; Electronic commerce, EDI, multimedia and internet/intranet services; Government Secure Intranet (GSI); Systems auditing; Technical reviews; Secure network design and implementation; Disaster Recovery & Business Continuity services; development and production of relevant documentation; provision of support during systems integration. | |Quo Imus Limited (trading as Qi Consulting) |Qi Consulting - ICT Architecture and Infrastructure Consultancy and Delivery Services |Design, optimisation and implementation of new and existing ICT systems; Integration of business processes with application and data across diverse platforms and technologies; Knowledge, records and data management; Information standards; Geographic information services and systems; Authentication; Service Orientated Architecture; Networks and Telecommunications consultancy; Electronic commerce, EDI, multimedia and internet/intranet services; Government Secure Intranet (GSI); Systems auditing; Technical reviews; Secure network design and implementation; Disaster Recovery & Business Continuity services; development and production of relevant documentation; provision of support during systems integration. | |Real Asset management Plc |Consultancy Day (On or off site) |On or Off site Consultancy for System Installation, Configuration, User training or Data loading | |Redstone Converged Solutions Ltd |Cloud Workload Assessment |Consultancy package to help our Clients assess their actual compute workload (vCpU, Memory, Disk, I/O) and therefore determine the quantity of Cloud IaaS resource that will need to be provisioned.

Redstone is a leading provider of network based end to end managed services, technology and infrastructure solutions. Redstone's cloud services include infrastructure as a service (IaaS) and software as a service (SaaS) delivered from state of the art UK data centres. Redstone has extensive experience of working with the public sector, allowing it to deliver solutions that are tailored to your specific requirements. Redstone is also a significant ISP, with a core MPLS network, metro networks, dual network operations centres, pre-staging & pre-termination facilities and a logistics centre.

Redstone delivers highly scalable and flexible dedicated virtual infrastructure utilising Tier 1 virtualisation technology from VMware. A single physical server can be partitioned into multiple self- contained virtual machines, each with its own operating system and set of applications to meet customers business requirements. Redstone provides customers with access to a shared application platform that enables high availability, scalability and flexibility at a lower total cost of ownership than is achieved by traditional managed hosting solutions. Redstones service-oriented approach to application hosting is complimented by the flexibility that VDC technology offers customers, using the latest service delivery methods and virtualisation technologies across your computing, storage, backup and network domains, utilising Tier 1, best-of-breed technology. | |Redwood Technologies Ltd |ALERT |ALERT is a multi-media broadcast and feedback service.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: A 99.999% availability SLA Direct fixed and mobile voice network connectivity to over 600 international destinations SMS connectivity to all mobile operators Mobile internet and 3G video connectivity to enabled mobile operators Internet connectivity via web portals Internet connectivity via Voice over IP Automated Speech Recognition (ASR) Text-to-speech (TTS) Systems Integration capability to allow sophisticated automation of services Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a clients existing communications and IT infrastructure, and a survey of the organisations challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisations activities.

Redwood's processes are certified under UKAS-accredited Lloyds Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioners Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UKs systems and applications are both highly reliable and hugely flexible. storms SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller. storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers.

For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately. storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of todays IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients own data infrastructure where required. Key operational benefits of storm include: Massive scale storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. Security storm UK is housed in secure C&WW data centres and is a PCI compliant platform Superb integration capabilities Few, if any, changes required to existing interfaces. Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. Web-based interaction with the platform for faster anywhere service changes and real-time reporting. Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. Top-quality support from a dedicated 24/7 operations team. Self management and reporting: Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: Eliminate costs of supporting disparate platforms in use across global estate. Reduce call costs with international toll-free and low cost access and real-time reporting of usage. Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9s availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the clients changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |ASK |ASK is a multi-channel survey and polling tool.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |CLOUD PBX |PBX replacement in the cloud for unified communications and smarter working (hot-desking, e-working).

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |CLOUD PBX |PBX replacement in the cloud for unified communications and smarter working (hot-desking, e-working).

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |Cloud Consultation |The Cloud Consultation process is a layered approach that allows customers with different business objectives to utilise a packaged storm solution appropriate to their individual ambitions, with the capacity to expand the service with additional layers. This can be a desirable methodology for a number of reasons; for example, the customer may only initially require some basic features but may later identify the need to bolt on more. Furthermore the organisation may have an overarching ambition but no knowledge or understanding of how to achieve this, making a layercake consultancy approach ideal.

The typical layers address the following business ambitions: 1. Address point requirement: Improves a single area of the organisation's communications, such as upgrading call systems with IVR functionality; 2. Optimise business processes: Implements more advanced features such as centralised reporting & management to enhance overall operational processes; 3. Innovate: Cutting-edge solutions such as full multi-channel capabilities.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise. Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.

7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |Cloud Discovery |The Cloud Discovery process is the initial stage in a cloud deployment and is designed to de-risk a project. We work with the client to assess various aspects of the project. In the event that co-operation is impossible, both parties have the option to terminate the project during the discovery stage. Discovery ensures the smooth running of a project and reduces the waste of time and money. The Discovery process is carried out in the following stages:

8. Redwood consultants meet with the parties involved in the customer's current solution (if one exists) and also any parties that will be involved in the new solution.

9. In the discussion, Key Performance Indicators (KPIs) are reviewed, and key performance targets are set.

10. Our consultants review the customer's existing business processes which are then documented, and the customer's desired business requirements are also discussed.

11. All the data gathered is collated and a Statement of Requirements (SOR) document, which details a proposed solution tailored to the customer's needs. If possible under the time constraints, Redwood may produce a demonstration of some of the proposed services, although this is not always possible or necessary.

12. Once the preparations are complete, our consultants present the findings (the SOR and, if available, the demo) to the customer. Feedback is received from the customer, and a price outline is proposed.

13. A final proposal is documented, and is presented to the customer along with a recommendation from Redwood as to whether proceeding with the project is viable. The customer then makes a decision on whether or not to continue.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |DIAL |Cloud-based predictive dialler.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise. Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |DIAL |Cloud-based predictive dialler.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |DROP |Disaster Recovery (DR) routing for service continuity from a highly resilient platform with 99.999% availability

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |FAX |FAX inbound and outbound integrated communications services.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |INTEGRATE |INTEGRATE is the integration module to allow STORM to interface with other systems, databases, etc.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |LOCK |PCI DSS-compliant automated and agent-assisted payment.

Gap analysis works by identifying the maturity level of a client's communications systems; these may be embryonic, comprising only basic voice functions and other simple features, or at the advanced end of the spectrum, utilising intelligent interactive voice response (IVR) menus and other developed call routing features.

Having completed this initial analysis, Redwood consultants assess where the business currently stands in terms of communications technology and maturity. The next step is to determine where the client would like to be, which allows the consultancy team to make an objective assessment of the extent of the gap between the current situation and the objective.

A plan can then be drawn up of how Redwood solutions can take a business from its present maturity level and improve this to the desired maturity level, identifying with relevance to the market the specific features and aspects of infrastructure that can be worked on. This information is compiled into a report which is then presented to the client. Once an agreement is reached, the solutions can be implemented.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |MATRIX |MATRIX is a flexible, cloud-hosted, real-time system for teleconferencing and contact management. Conferences can be arranged with a click participants automatically sent sign-in details by email or SMS.

Gap analysis works by identifying the maturity level of a client's communications systems; these may be embryonic, comprising only basic voice functions and other simple features, or at the advanced end of the spectrum, utilising intelligent interactive voice response (IVR) menus and other developed call routing features.

Having completed this initial analysis, Redwood consultants assess where the business currently stands in terms of communications technology and maturity. The next step is to determine where the client would like to be, which allows the consultancy team to make an objective assessment of the extent of the gap between the current situation and the objective.

A plan can then be drawn up of how Redwood solutions can take a business from its present maturity level and improve this to the desired maturity level, identifying with relevance to the market the specific features and aspects of infrastructure that can be worked on. This information is compiled into a report which is then presented to the client. Once an agreement is reached, the solutions can be implemented.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |Opportunity Evaluation |After several client discussions, Redwood consultants draw up a list of potential solution areas for the client in an opportunity evaluation report. These areas are then ranked by the extent to which Redwood solutions can add value.

Typically solution areas can be ranked as follows:

1. Transformational: This area of business can be revolutionised, with the potential to introduce new fundamental capabilities.
2. Substantial: Major changes can be made to this area of business to increase service and/or efficiency.
3. Moderate: Solutions can add additional capabilities which can deliver some service enhancements and/or efficiency gains.
4. Limited: Redwood could implement some gains, but the need is not pressing.
5. None: Existing services and business processes are already fully optimised.

The opportunity evaluation report presents the identified solution areas graded according to this scale, with more detailed information and analysis of the current situation and what potential improvements can be made. Customers may find this approach particularly useful if they are aware of the need for improvements but are unsure of the extent of transformation that is required.

Once the client has seen the report, potential solutions can be discussed based on the gradation. In some cases a business may determine that even less essential improvements may be prudent to look into, but the optimal solution will be arrived at jointly by the client and the Redwood consultancy team.

Gap analysis works by identifying the maturity level of a client's communications systems; these may be embryonic, comprising only basic voice functions and other simple features, or at the advanced end of the spectrum, utilising intelligent interactive voice response (IVR) menus and other developed call routing features.

Having completed this initial analysis, Redwood consultants assess where the business currently stands in terms of communications technology and maturity. The next step is to determine where the client would like to be, which allows the consultancy team to make an objective assessment of the extent of the gap between the current situation and the objective.

A plan can then be drawn up of how Redwood solutions can take a business from its present maturity level and improve this to the desired maturity level, identifying with relevance to the market the specific features and aspects of infrastructure that can be worked on. This information is compiled into a report which is then presented to the client. Once an agreement is reached, the solutions can be implemented.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |RESPONSE |Contact centre automation, spanning Interactive Voice Response (IVR), speech recognition (ASR) and SMS keyword recognition

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |RESPONSE |Contact centre automation, spanning Interactive Voice Response (IVR), speech recognition (ASR) and SMS keyword recognition.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SHIELD |Massive capacity available on-demand for management of spikes in call traffic.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SHOUT |Multi-channel alerting for major incidents.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure.

storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SIP Trunking |Connectivity cost reduction by replacing traditional (TDM) voice lines with SIP, with or without an IP-PBX.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SIP Trunking |Connectivity cost reduction by replacing traditional (TDM) voice lines with SIP, with or without an IP-PBX.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SMS |SMS inbound and outbound integrated communications services.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |SMS |SMS inbound and outbound integrated communications services.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |VIEW |VIEW is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. The VIEW Dashboard is a flexible and fully customisable real-time reporting interface that can be integrated with any source of service data. The historical VIEW Report Builder interface allows you to create a set of customised data analysis reportst hat track service performance over time.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Redwood Technologies Ltd |storm - the communications integration platform |storm, Europe's largest communications integration platform, guarantees 99.999% availability and is supported 24/7 by an ISO 27001 and ISO 9001 organisation. The platform offers a suite of services including:

CENTREX - PBX replacement for unified communications and smarter working (hot-desking, e-working) CONTACT - automated contact distribution and blended queuing, with optional CRM integration DROP - disaster recovery routing for service continuity SHIELD - massive capacity available on-demand for management of spikes in call traffic RESPONSE - contact centre automation, spanning Interactive Voice Response (IVR), speech recognition (ASR) and SMS keyword recognition SHOUT - multi-channel alerting for major incidents FLOW - self-service operational efficiency with intuitive drag and drop multimedia service configuration VIEW - real-time and historical reporting for auditing and compliance LOCK - PCI DSS-compliant automated and agent-assisted payment SIP Trunking - connectivity cost reduction by replacing traditional (TDM) voice lines with SIP, with or without an IP-PBX

storm extends the useful life of existing hardware and software and enhances functionality with minimal capital expenditure, while its rapidly scalable solutions can be shared across multiple organisations.

For the citizen, this means access to intelligent self-service capabilities that deliver the flexibility and speed of web interaction across multiple channels and devices, with effectively unlimited capacity.

Redwood is a specialist provider of integrated communications solutions for government agencies, utilities companies and corporate enterprise.

Redwood's storm UK platform is Europe's largest integrated communications platform, capable of providing interactive communications on a mass scale. storm enables instant, intuitive, and intelligent communications using combinations of fixed line, mobile and hard and soft IP phones. storm services support voice, text, email, data encryption, web clicks, secure payments, fax, video messaging, indeed almost any type of communication over almost any type of network.

storm services have been awarded Framework Agreement contracts under G-Cloud for its Software as a Service (SaaS) and Specialist Cloud Services.

storm is a fully converged platform. The services that are available are: •99.999% availability SLA •Direct fixed and mobile voice network connectivity to over 600 international destinations •SMS connectivity to all mobile operators •Mobile internet and 3G video connectivity to enabled mobile operators •Internet connectivity via web portals •Internet connectivity via Voice over IP •Automated Speech Recognition (ASR) •Text-to-speech (TTS) •Systems Integration capability to allow sophisticated automation of services •Secure payment gateway for Credit and Debit card transactions

Redwood also provides professional consultancy services in the area of communications strategy, predominantly for large corporate and public sector organisations. Redwood consultancy begins with an audit of a client's existing communications and IT infrastructure, and a survey of the organisation's challenges and aspirations. Output consists of a series of recommendations and plans for integrating communications most effectively into the organisation's activities.

Redwood's processes are certified under UKAS-accredited Lloyd's Register Quality Assurance ISO9001 and ISO27001. Redwood is registered with and certified by the Information Commissioner's Office (ICO) for data handling processes.

Using storm at the core of your communications infrastructure strategy means not only ultra-reliable, secure and scalable communications, but also the ability to record, track and display every interaction, boosting compliance, transparency and performance measurement.

Redwood is proposing its storm hosted services platform for the provision of services; with its 30,000 port voice capacity and its proven multimedia capabilities, storm UK's systems and applications are both highly reliable and hugely flexible. storm's SMS solution can simultaneously handle up to 2,000 messages per second and in addition to these substantial SMS facilities, other services include MMS, Mobile Internet, Video-to-Mobile, Fax and E-mail.

storm is based on a centralised design so that no traffic bottlenecks occur at the edge of the network. This design also allows information to be collated in real-time, improving the turnaround time with which information can be delivered to the caller.

storm is fully integrated within the Cable&Wireless Worldwide network in government-rated data centres (IL2) and Redwood is looking to upgrade to IL3 datacentres in the near future. With direct connections to Mobile Network Operators and other international communications infrastructure, storm is believed to be Europe's largest mass interaction solution, with a capacity comprising 20,000 TDM and 10,000 SIP VoIP ports and direct fixed and mobile voice network connectivity to over 60 carriers. For resilience, the storm platform is distributed over two key Cable&Wireless Worldwide UK data centres, providing seamless access to services. If for any reason one site should develop a fault, the other site can take over immediately.

storm provides an unrivalled ability for customers to control and monitor the storm platform via secure web portals. This, coupled with an opportunity to securely automate many of the tasks that need manual intervention today, means a much more satisfactory experience for those involved in operations and integration tasks, and a robust, straightforward solution to improving the customer experience.

storm, allied with the highly-skilled consultants of Redwood, makes clients' existing communication technologies work efficiently together by providing applications and services that add new dimensions to the capabilities of today's IP-based infrastructures. Every storm platform interfaces, via its partner carrier networks, with leading international service provider networks, whilst providing solid and secure direct integration with clients' own data infrastructure where required.

Key operational benefits of storm include: •Massive scale - storm UK is the single largest mass interaction facility in Europe, with the capacity to handle significantly increases in traffic volumes. •Reliability - this is a network-based turnkey solution designed for 99.999% availability, with massive redundancy including site resilience. •Security - storm UK is housed in secure C&WW data centres and is a PCI compliant platform •Superb integration capabilities - Few, if any, changes required to existing interfaces. •Option of multi-channel messaging including voice, SMS, email and fax from a single network-strength platform. •Web-based interaction with the platform for faster -anywhere service changes and real-time reporting. •Next Generation technology - the platform is designed to operate on traditional voice networks and on VoIP for the provision of conferencing and multimedia IP services such as mobile video streaming and messaging. •Top-quality support from a dedicated 24/7 operations team. Self management and reporting: •Rapid Deployment with Self-Management Facilities - fully partitioned with web-based service control and management and historical statistics, allowing rapid deployment. Cost: •Eliminate costs of supporting disparate platforms in use across global estate. •Reduce call costs with international toll-free and low cost access and real-time reporting of usage. •Use of existing infrastructure. storm has been built for 99.999% availability SLA and Redwood endeavours to deliver above that target. In its existing configuration storm is already capable of meeting the current and future demands of the Government, both in terms of capacity and of features providing a truly 21st century solution.

1. Multi-media - solution must provide any combination of fixed line, mobile apps and hard and soft IP phones for on-premise staff and homeworkers. Services must be able to support voice, SMS, email, web clicks, secure payments, fax, video messaging. As technologies emerge and develop, integration of all these elements will increasingly be seen as the norm.
2. High throughput - high capacity TDM and VoIP channels (storm has 30,000 channels) and high volume multi-media traffic (for instance, 2,000 SMSs per second).
3. Prevention of traffic bottlenecks - centralised design with no bottlenecks at the edge of network.
4. High resilience - no single points of failure and hosting of services over distributed architecture. Failover between sites in the event of a critical outage.
5. High availability - 99.999% availability is a necessity for mission-critical services. storm offers the 5 9's availability and had a dedicated 24x7x365 UK NOC.
6. Scalability and flexibility - services must flex in line with the client's changing telecommunications requirements over the life of the contract and with changes in regulatory requirements. Provider must have proven ability to move quickly to implement changes.
7. Security - hosting of services in secure, government-rated (to Impact Level 3) data centres with certified security compliance. Authenticated user access for service users and administrators with secure audit log. Access from anywhere secure web GUIs should enable access to services from any location. | |Rittman Mead Consulting Ltd |Oracle Business Intelligence and Oracle Data Integration Service |Rittman Mead Consulting globally provides Consultancy, be it Training, Guidance and Advice, or Project Delivery and Support to its customers for all Oracle Business Intelligence and Oracle Data Integration technologies. We are recognised world experts in our field, boasting an Oracle Ace Director, Oracle Aces and a plethora of consultants who present publicly on all Oracle BI and DI technologies, services and solutions. We have helped customers take on new Oracle BI and DI technologies, upgrade them, health-check them, be trained in them, manage and support them, expand them, even define a BI strategy and product road map around them. Technologies include:
8. BI Technologies including, OBIEE (Oracle Business Intelligence Enterprise Edition); Endeca; RTD; Mobile BI; Big Data; Engineered Systems (Exalytics and Exadata); Hyperion, Enterprise Performance Management; Oracle Advanced Analytics and Big Data.
9. OBIA (Oracle Business Intelligence Applications) including Finance, Procurement and Spend, HR, Supply Chain, Customer Services, Project Management, Sales and Marketing.
10. Data Integration Technologies, including Oracle Data Integrator (ODI); GoldenGate; Enterprise Data Quality (EDQ). Rates range from 665 per day to 1250 per day in the UK. Off shore rates are available. | |Rowe IT Limited |Defence METOC Business Analysis, Consultancy & Software Development |Rowe IT is a specialist in defence related Meteorological and Oceanographic (METOC) analysis, consultancy and software solutions that need to be deployed to secure private cloud environments. Service activities include: Business Analysis, Technical Analysis, Requirement Gathering & Elaboration, System Design & Architecture, Software Development, System Configuration & Deployment, Technical Leadership, Project Management, Performance Tuning and Optimisation and Training. We operate a robust quality management system (ISO 9001:2008 certified). Our consultants have on average over 13 years of relevant industry experience and are security cleared to SC or above. Specialisms include: Cloud Defence Systems (Tactical Decision Aids (TDA)), MoD, DII, Royal Navy, Army, RAF, NATO, Environmental Analysis (EO/IR - Electro-optics/Infra-red, Radar, Sonar, Ballistics, Anaprop), Data Formats (HPAC, MetGM, MetTA, METCM), SOA, METOC Systems, Geospatial data formats (GRIB1/2, NetCDF, KML, XML, GML), systems rollout. Commercial capability: helping trading funds with demonstration, tendering and sales activities of their commercial cloud based defence offerings. Technological capability: Open Source, Java (J2EE, JEE, Spring, JMS, JDBC, Hibernate, JPA, JSP, EJB, Servlets, JMX, Hazelcast, Terracotta, RESTeasy, JAXB, JNI (calling native C and Fortran), Ehcache, Apache Struts, BIRT, Freemarker, Apache Camel), Python, C, C++, Databases (Oracle, Derby, SQLServer, Postgres, DB/2, MySQL, SQL, NoSQL), Middleware (JBoss, Apache Tomcat, Jetty, IBM Webspere, ActiveMQ/Fuse, MQSeries, Business Process Management (BPM)), Web (Flex, Javascript, JQuery, Dojo, HTML, CSS, XSLT), Platforms (Linux, Unix, Windows, AS400/iSeries, Scripting, Mobile), Protocols and Web Services (HTTP, HTTPS, FTP, OGC WCS, OGC WMS, OGC WFS, SOAP, REST / RESTful, SOA), COTS Integration (e.g. IBL Visual Weather, IBM HPSS, WADER), Data Formats (XML, NetCDF, GRIB1/2, HPAC, PP, JSON), Tooling (Ant, Maven, Cruise Control, Jenkins, Eclipse, FlexBuilder, Enterprise Architect, UML, Balsamiq Mockups, Trac, Jira, Subversion, Git, StarTeam). | |SCISYS UK Ltd |SCISYS Cloud Data Management Service |The SCISYS Cloud Data Management Service can be used to procure data management consultancy, design, development and testing services to support the development and implementation of cloud-based solutions, from feasibility studies and options analysis to the design and delivery of enterprise-wide data management solutions.

Typical activities undertaken within this service include database/data warehouse design and development; data migration; information management; ETL (extract, transform and load) services; linked data; data loading and storage; data analytics; big data; business intelligence and reporting; data modelling, etc.

Examples of solutions which can be offered include Oracle, DB2, SQL Server, Postgres, SPARQL, SAP/Business Objects, IBM Cognos and DataStage, Jasper Reports, Crystal Reports, Oracle Reports, etc.

SCISYS can provide these solutions in public, private and hybrid clouds; examples of partner clouds used are Amazon, Adapt, Skyscape, Google, Azure and Savvis. | |SMARTSOURCING plc |INTELLIGENT CONSULTING - CONSULTING FOR THE CLOUD |SmartSourcing's Intelligent Consulting provides high value, cost-effective consultancy, via ease of use of the GPS G-Cloud 4 Catalogue. Recognising the business imperatives behind change we support Clients in exploiting the potential of IT, new services / solutions, methods of delivery including Cloud based services, for either the whole organisation or, a single system/service, reducing costs, managing and exploiting data, and improving user or customer experience. Across the Public Sector, our services cover:- IT Strategy, Development and Delivery | Business Strategy | Business Change | Efficiency | Transformation | Programme Management | Project Management | Procurement | Finance | HR | Change Management | Communications | Implementation | Governance Risk and Compliance | Business Process Re-Engineeering | Shared Services | Partnering | Outsourcing | Performance Improvement These apply across all of the categories of Specialist Consulting Services, enabling clients to have access to good advice, experienced individuals and consultancy teams. We provide a full range of end to end consultancy services as well as supporting public bodies dealing with specific issues from current system, service and infrastructure reviews; through IT/Cloud strategy and planning, stakeholder engagement, feasibility and business case development, requirements capture, system/service design & development, project management and delivery; to quality assurance, post service implementation reviews, supplier engagement and team development and support. We understand that changing delivery models pose new risks for organisations. Our consultancy services include risk, governance and compliance advice from full organisational data and system integrity strategies and policy development, to ad hoc support for particular projects or issues; business continuity and disaster recovery strategy, planning, procurement, deployment and review; and reviewing security policies and procedures and assessing compliance. | |SMARTSOURCING plc |INTELLIGENT CONSULTING - CONSULTING FOR THE CLOUD |SmartSourcings Intelligent Consulting provides high value, cost-effective consultancy, via ease of use of the GPS G-Cloud iii Catalogue, in the following functional business areas

ICT Consulting Business Strategy Business Change
Efficiency Transformation Programme Management Project Management Procurement Finance HR and Change Management Communications Implementation

These apply across all of the categories of Specialist Consulting Services, enabling clients to have access to good advice, experienced individuals and consultancy teams.

We provide a full range of end to end consultancy services as well as supporting public bodies dealing with specific issues from current system, service and infrastructure reviews; through ICT/Cloud strategy and planning, stakeholder engagement, feasibility and business case development, requirements capture, system/service design & development, project management and delivery; to quality assurance, post service implementation reviews, supplier engagement and team development and support.

Recognising the business imperatives behind change we support clients in exploiting the potential of new ICT services and methods of delivery, including Cloud based services, for either the whole organisation or a single system/service; reducing costs, managing and exploiting data, and improving user or customer experience.

We understand that changing delivery models pose new risks for organisations. Our consultancy services include risk, governance and compliance advice from full organisational data and system integrity strategies and policy development to ad hoc support for particular projects or issues; business continuity and disaster recovery strategy, planning, procurement, deployment and review; and reviewing security policies and procedures and assessing compliance. | |STL Technologies Ltd (Part of Capita plc) |Microsoft Dynamics CRM Consulting |STL specialises in contact and case management helping clients maximise the value of their IT investments by delivering solutions that improve business performance. We provide professional services around the consulting and implementation of Microsoft Dynamics CRM. We provide consultancy, configuration, data migration, implementation and training services ensuring that you maximise the use of your CRM investment. STL will provide you with an initial scoping exercise free of charge to determine your business readiness for CRM and the application suitability for your needs. We can assist you with your approach in developing strategies for customer engagement and running sales and marketing activities. STL can also provide service and support contracts for your CRM to ensure its availability and on-going success. | |STL Technologies Ltd (Part of Capita plc) |Microsoft Dynamics CRM Consulting |STL Technologies (Part of Capita plc) specialises in contact and case management helping clients maximise the value of their IT investments by delivering solutions that improve business performance. We provide professional services around the consulting and implementation of Microsoft Dynamics CRM. We provide consultancy, configuration, data migration, implementation and training services ensuring that you maximise the use of your CRM investment. STL Technologies will provide you with an initial scoping exercise free of charge to determine your business readiness for CRM and the application suitability for your needs. We can assist you with your approach in developing strategies for customer engagement and running sales and marketing activities. STL Technologies can also provide service and support contracts for your CRM to ensure its availability and on-going success. | |Sapient Limited |Enterprise Architecture |SapientNitros Enterprise Architecture service enables our clients to translate their business goals and strategic objectives into a digital technology roadmap.

Our Enterprise Architecture service captures an enterprise- wide view of our clients business and technology landscape to develop a value based, integrated andsecure architectural governance and delivery framework. We ensure our suggested framework aligns our clients information, application & technology architecture with business strategy.

Our Enterprise Architect (EA) works closely with our clients business stakeholders, C-level Executive team, design authority and project delivery teams.

The EA will own the vision, driving forward the change through delivery of technology.

Keywords for this service: Enterprise, Governance, Information architecture, Application architecture, Technology architecture, Data architecture, Cloud security architecture, Integration, TOGAF, CLAS, RMADS, Specialist cloud services, Business Consultancy, Archimate | |Sapient Limited |Enterprise Architecture |SapientNitro's Enterprise Architecture service enables our clients to translate their business goals and strategic objectives into a digital technology roadmap. Our Enterprise Architecture service captures an enterprise- wide view of our client's business and technology landscape to develop a value based, integrated and secure architectural governance and delivery framework. We ensure our suggested framework aligns our client's information, application & technology architecture with business strategy. Our Enterprise Architect (EA) works closely with our client's business stakeholders, C-level Executive team, design authority and project delivery teams. The EA will own the vision, driving forward the change through delivery of technology. Keywords for this service: Enterprise, Governance, Information architecture, Application architecture, Technology architecture, Data architecture, Cloud security architecture, Integration, TOGAF, CLAS, RMADS, Specialist cloud services, Business Consultancy, Archimate | |Shaping Cloud |Big Data Consulting and Development |Shaping Cloud are experts in Big Data and providing organisation with data-driven decision making solutions to inform and increase competitive advantage.

Our services include: Consultancy Services, Architecture and Proof of Concept, Analytical Application Development, Programming Environment i.e. Data Platform Construction, Data Management & Aggregation, Cloud Infrastructure Provisioning | |Software Box Limited (SBL) |SBL Cloud Services Consultancy |Expert advice and assistance with Cloud Computing and Cyber Security from SBLs professional and friendly team of Consultants. SBLs Cloud Services Consultancy allows you access to deep levels of expertise, and as much or as little service as required can be purchased at a highly competitive day rate.

Operating from a secure facility in the UK, SBL are market leaders in the provision of Cyber Security Solutions. With over 25 years experience of working with MoD, Emergency Services and other Government bodies we deliver best practice in the management, control and protection of information.

SBL has successfully delivered the following Services:

Identity & Access Management
Secure Network Design
Secure Mobile Working
Crypto Management
IT Service Continuity Management
Secure Update & Patch Management
Managed Service Desk
Device Encryption
Security Policy Development
ISO27001 Consultancy
CLAS Consultancy

These services were delivered by our highly trained IA Consultants whose IA accreditations include:

CLAS (CESG Listed Advisor scheme) CESG, the Communications-Electronics Security Group of GCHQ provides assistance to government departments on their own communications security: CESG is the UK national technical authority for information assurance, including cryptography

CISSP Certified Information Systems Security Professional (CISSP) is an independent information security certification governed by International Information Systems Security Certification Consortium also known as (ISC).

We recognise that as technology develops at an increasing pace organisations are struggling to secure and control the proliferation of information and data that is required to conduct business on a daily basis. The challenge of controlling access to sensitive information without disrupting users ability to work requires a structured approach to Cloud Computing and Cyber Security. SBLs highly trained and accredited team of Consultants are ready to help you with your Cloud project. | |Sopra Group |GIS Consultancy and Implementation Services |Sopra Groups GIS Consultancy and Implementation Services help organisations make the most from GIS as a mission critical system. Our vendor agnostic, impartial and pragmatic advice can assist organisations move away from silo working to enabling GI as a core component within enterprise IT systems, enabling better working. Our services include GIS Strategy, Data Management and Modelling and Enabling and Delivering Enterprise GIS from commercial products to open source. | |Sustainable Direction Ltd. |1 Site Survey for Energy Monitoring - creates Business Case, identifies Cost and Carbon Saving Opportunities, and CRC EES Compliance |e-MM is an energy (electricity and gas) and carbon management and reporting application, available on the Cloud with a broad meter interface capability, which allows users to report and, crucially, verify energy information in real time. This line item is a site survey to define the carbon business case, identify initial savings and put together your CRC EES and other reporting if required. The consultancy and analysis will customise metering to customer requirements. Includes a visit by 1-3 professionals for the purpose of identifying and quantifying meters, identifying additional metering, setting out locations, and checking connectivity. Output is specification for energy and carbon data capture and management system (item G2.274.002). | |Swirrl IT Limited |PublishMyData consultancy |Swirrl offers consultancy, implementation and training services to assist users of the PublishMyData service to share their data as linked open data. | |Swirrl IT Limited |PublishMyData consultancy |Swirrl offers consultancy, implementation and training services to assist users of the PublishMyData service to share their data as linked open data. | |Syntax Integration Limited |Office 365 – Archiving, Rights Management & Compliance |We are able to assist in providing consultancy, configuration and implementation of security and information rights management features of Office 365. Services include analysis of requirements, consultancy and implementation relating to archiving, rights management, data loss prevention (DLP), auditing and retention policies, eDiscovery, and data spillage management. | |System Associates |Mobile Application Development Services |Design, consultancy and development services for applications to be deployed on mobile devices together with server side components to support them. Technologies supported include: Application

• IOS 4 - current version
• Android - all versions
• Windows phone
• HTML5

• Java

  Server Side

• .NET. JAVA or PHP based applications to deliver data and server content to phones

The list of Open Source components we have integrated is very long, below are a few examples: Solr/Lucene - search MySQL - SQL database MongoDB - non-SQL database JQuery and JQuery - Mobile- JavaScript library Axis web services JBOSS - application framework Spring Java MVC Framework Eclipse flexible IDE | |System Associates |Mobile Application Development Services |Design, consultancy and development services for applications to be deployed on mobile devices together with server side components to support them. Technologies supported include: Application - IOS 4 - current version - Android - all versions - Windows phone - HTML5 - Java Server Side - .NET. JAVA or PHP based applications to deliver data and server content to phones The list of Open Source components we have integrated is very long, below are a few examples: Solr/Lucene - search MySQL - SQL database MongoDB - non-SQL database JQuery and JQuery - Mobile- JavaScript library Axis •À_ web services JBOSS - application framework Spring •À_ Java MVC Framework Eclipse •À_ flexible IDE | |TAH Limited |Information Management |TAH are an Information and Data Management / Business Intelligence consultancy who provide services and solutions for any Information or Data problem. This includes Governance, Process, Data Quality, Data warehousing, Insight provision, Mobility, Data Integration, Data Management and Data Migration. TAH work with structured and unstructured data and can build platforms for traditional data or higher volumes of unstructured data. We provide strategic, planning, transformation and delivery services. Clients include AON, Vodafone, Channel 4, Superdrug, various NHS trusts. | |TAH Limited |Information Management |TAH are an Information and Data Management / Business Intelligence consultancy who provide services and solutions for any Information or Data problem. This includes Governance, Process, Data Quality, Data warehousing, Insight provision, Mobility, Data Integration, Data Management and Data Migration. TAH work with structured and unstructured data and can build platforms for traditional data or higher volumes of unstructured data. We provide strategic, planning, transformation and delivery services. Clients include AON, Vodafone, Channel 4, Superdrug, various NHS trusts. | |Techgate plc |Techgate Public Cloud |Techgate's Enterprise Public Cloud platform is an Infrastructure-as-a-Service (IaaS) offering, based on VMware vCloud for the provision of virtual data centres. The service holds the vCloud Powered accreditation by VMware and runs on an enterprise-class server and storage infrastructure. Although a multi-tenant platform, the VMware vCloud management layer securely isolates the resources of the each customer rendering the environment presented to them as a Virtual Private Cloud for their own secure and exclusive use. Techgate’s Enterprise Public Cloud is operated from Tier 3, UK-based Data Centres and utilises a wholly-owned private network. The whole infrastructure meets the regulatory and compliance requirements laid down by most industries and organisations. Using the supplied vCloud Director portal, customers are in total control of their fully secure, isolated and VMware-compatible virtual Data Centre (vDC), where you can: • Use the vCloud Director Portal to allocate RAM, CPU and storage to set-up your vDC and Virtual Machines (VMs) and tailor them to your needs. • Select and deploy VM operating systems and software from publically available catalogues, allowing new VMs to be created and operational in minutes. • Use the vCloud Director portal to configure VMs and networks, eg IP addresses and NAT policies, as though through a ‘single pane of glass’. • Integrate with other VMWare clouds and import/export Virtual Machines using Open Virtualisation Format (OVF) files. Additional services that can be provided include external networks, VPNs, firewalls and IP addresses and associated set-ups/modifications. Highlights: • Enterprise-class performance for improved user experience • Peace of mind with high resiliency, increased security and isolation from other customers • Total control of your environment via the vCloud Director portal reducing management and operational costs • Easy migration of VMware-based workloads to the Techgate Enterprise Public Cloud • Procurement of resources tailored to meet your needs giving a speed Return on Investment (ROI) How Techgate’s Enterprise Public Cloud is different: • Security: The Techgate Public Cloud offering is hosted in Tier 3, UK-based Data Centres which are certified to ISO 9001 (the international Quality Management Standard), whilst Techgate is certified to ISO27001 (the international standard for Information Security Management) and BS25999 (the British Standard for Business Continuity Management) • Availability: The Public Cloud service is connected to Techgate’s ultra-resilient 10Gbps network which connects our Data Centres and offers a wide range of networking and connectivity options with more than 100 Points of Presence (POPs) nationwide, as well as connection to Tier 1 Internet Providers. • Performance: The Techgate Public Cloud platform is built on high end, cutting-edge, cloud-ready server and storage infrastructure. How Techgate is different: • We are flexible resulting in our ability to provide innovative customer-oriented services with minimum time-to-market • We wholly own our UK-based Tier 3 Data Centres and network • We guaranteed, true enterprise-class levels of performance, security, resilience and compliance • We provide extensive expertise and background in Business Continuity and Disaster Recovery • We have a directly accessible, highly-skilled and dedicated engineering team, as well as the ability to provide other consultancy resources • We offer extensive expertise in business continuity with cloud-enabled disaster recovery solutions (cloud backup and recovery) as well as being directly able to provide IBM workplace recovery seats. • We provide direct customer access to our highly trained and flexible engineering and consulting team. | |Techia Limited |Armada Risk Management as a Service |Armada Risk Management as a Service (ARMaaS) provides the required application and infrastructure to capture and manage CLAS assessment collateral. Delivering a range of services it enables organisations to manage assessments effectively to achieve accreditation or meet Code of Connections requirements. ARMaaS is a fully managed service and enables organisations to manage information risks and associated data in a secure and effective manner, delivering significant productivity and cost savings. ARMaaS supports Mandatory Requirement 8 of the HMG Security Policy Framework. Keywords: Accreditation, IS1, IS2, IA, Risk Assessment, Code of Connection, RMADS, CoCo, Risk Management, security, CLAS, CESG, SPF, Armada, information assurance, risks, software as a service, SaaS, confidentiality, integrity, availability, secure, consultancy, cost effective, cheap, ROI, return on investment, TCO, risk reduction, risk aftercare, mitigation, application, manage, mandatory requirement, HMG, threat, vulnerability, compliance, online, assessment, automated, excel, PDF, report, issues, security architecture, ISO27001, ISO27000, policy writing, BIA, GRC, policy, procedure, | |Techia Limited |Armada Risk Management as a Service |Armada Risk Management as a Service (ARMaaS) provides the required application and infrastructure to capture and manage CLAS assessment collateral. Delivering a range of services it enables organisations to manage assessments effectively to achieve accreditation or meet Code of Connections requirements. ARMaaS is a fully managed service and enables organisations to manage information risks and associated data in a secure and effective manner, delivering significant productivity and cost savings. ARMaaS supports Mandatory Requirement 8 of the HMG Security Policy Framework.

Keywords: Accreditation, IS1, IS2, IA, Risk Assessment, Code of Connection, RMADS, CoCo, Risk Management, security, CLAS, CESG, SPF, Armada, information assurance, risks, software as a service, SaaS, confidentiality, integrity, availability, secure, consultancy, cost effective, cheap, ROI, return on investment, TCO, risk reduction, risk aftercare, mitigation, application, manage, mandatory requirement, HMG, threat, vulnerability, compliance, online, assessment, automated, excel, PDF, report, issues, security architecture, ISO27001, ISO27000, policy writing, BIA, GRC, policy, procedure, | |Techia Limited |Techia Cloud Security Services |Techia Cloud Security Services (TCSS) provide CLAS and ISO27001 certified Consultants required to assure and accredit services, enabling clients to securely deliver applications and infrastructure to the Government's G-Cloud framework or within their own domains. Techia are experienced in delivering Government accreditation and Code of Connection (CoCo) services. We provide a fully managed service, enabling organisations to manage information risks and associated data in a consistent, secure and effective manner. We recommend integration with our flagship product, Armada Risk Management as a Service (ARMaaS) to deliver significant productivity increases with short and long term cost savings. This differentiates us from traditional consultancy led engagements. In addition to our assurance and accreditation services, we have extensive experience in delivering security architecture designs and policy sets to support a range of services handling low impact data through to higher levels of sensitivity and impact. Keywords: Accreditation, IS1, IS2, IA, Risk Assessment, Code of Connection, RMADS, CoCo, Risk Management, security, CLAS, CESG, SPF, Armada, information assurance, risks, software as a service, SaaS, confidentiality, integrity, availability, secure, consultancy, cost effective, cheap, ROI, return on investment, TCO, risk reduction, risk aftercare, mitigation, application, manage, mandatory requirement, HMG, threat, vulnerability, compliance, online, assessment, automated, excel, PDF, report, issues, security architecture, ISO27001, ISO27000, policy writing, BIA, GRC, policy, procedure, | |Techia Limited |Techia Cloud Security Services |Techia Cloud Security Services (TCSS) provide CLAS and ISO27001 certified Consultants required to assure and accredit services, enabling clients to securely deliver applications and infrastructure to the Governments G-Cloud framework or within their own domains. Techia are experienced in delivering Government accreditation and Code of Connection (CoCo) services. We provide a fully managed service, enabling organisations to manage information risks and associated data in a consistent, secure and effective manner. We recommend integration with our flagship product, Armada Risk Management as a Service (ARMaaS) to deliver significant productivity increases with short and long term cost savings. This differentiates us from traditional consultancy led engagements. In addition to our assurance and accreditation services, we have extensive experience in delivering security architecture designs and policy sets to support a range of services handling low impact data through to higher levels of sensitivity and impact.

Keywords: Accreditation, IS1, IS2, IA, Risk Assessment, Code of Connection, RMADS, CoCo, Risk Management, security, CLAS, CESG, SPF, Armada, information assurance, risks, software as a service, SaaS, confidentiality, integrity, availability, secure, consultancy, cost effective, cheap, ROI, return on investment, TCO, risk reduction, risk aftercare, mitigation, application, manage, mandatory requirement, HMG, threat, vulnerability, compliance, online, assessment, automated, excel, PDF, report, issues, security architecture, ISO27001, ISO27000, policy writing, BIA, GRC, policy, procedure, | |Technophobia Ltd |Bespoke Software Development and Technical Consultancy |Bespoke Software Development and Technical Consultancy Technophobia provides both tailored software development solutions to client requirements or technical consultancy in applying Agile methodologies to your own development teams, whether your project requires deep integration with backend systems, or standalone services. Working predominantly in Linux and Microsoft stacks, we use Agile methodologies and iterative approaches to deliver web solutions rapidly. A focus on test automation and Behaviour Driven Development (BDD) underpins our approach to quality control. One of Technophobia’s founding principles is our technology agnostic approach to the solutions we deliver; assessing client requirements on a case by case basis. However, we do enter into partner agreements with technology vendors where there is tangible benefit to our clients. Currently we are a Liferay Service Parner and certified Magnolia CMS Partner We also offer consultancy services as to how to bring Agile development to your own projects User Experience Design and Usability Testing We offer User Experience consultancy design services, either as part of our software development services or as an expert review of your existing websites; define KPIs for your site, then measure how effective your product is at delivering. Measuring through formal usability testing, directly with users allows you to avoid making subjective design decisions, instead focusing on the areas of your site that will directly benefit your users and meet your goals. Hosting and Managed Services Our hosting services provide a fully managed service for clients with 24/7 proactive monitoring and support, including site-diverse Disaster Recovery, aiming to solve all issues before they become service affecting and resolve any service issues before the client or their customers notice. This forms the foundation of what we hope is a long term relationship with the client where we grow to understand their business and can suggest improvements and changes in order to deliver them further benefits. Whether your solution will be deployed into the cloud or into other data centers, our monitoring and managed service provides assurance and security to your projects. Find out more about any of our services and our clients at our website: www.technophobia.com | |Technophobia Ltd |Specialist Cloud Services |Bespoke Software Development and Technical Consultancy

Technophobia provides both tailored software development solutions to client requirements or technical consultancy in applying Agile methodologies to your own development teams, whether your project requires deep integration with backend systems, or standalone services.

Working predominantly in Linux and Microsoft stacks, we use Agile methodologies and iterative approaches to deliver web solutions rapidly. A focus on test automation and Behaviour Driven Development (BDD) underpins our approach to quality control.

We also offer consultancy services as to how to bring Agile development to your own projects

User Experience Design and Usability Testing

We offer User Experience consultancy design services, either as part of our software development services or as an expert review of your existing websites; define KPIs for your site, then measure how effective your product is at delivering. Measuring through formal usability testing, directly with users allows you to avoid making subjective design decisions, instead focusing on the areas of your site that will directly benefit your users and meet your goals.

Hosting and Managed Services

Our hosting services provide a fully managed service for clients with 24/7 proactive monitoring and support, including site-diverse Disaster Recovery, aiming to solve all issues before they become service affecting and resolve any service issues before the client or their customers notice. This forms the foundation of what we hope is a long term relationship with the client where we grow to understand their business and can suggest improvements and changes in order to deliver them further benefits. Whether your solution will be deployed into the cloud or into other data centres, our monitoring and managed service provides assurance and security to your projects.

Find out more about any of our services and our clients at our website: www.technophobia.com | |Telefonica UK Limited |Telefonica PaaS MEAP Platform |MEAP (Mobile Enterprise Application Platform) from O2 is a solution that enables the lifecycle development and management of enterprise-grade mobile applications. Mobile applications are now essential business tools, used in all areas of the organisation. Through the provision of a cloud-based environment, professional services and support, the service delivers an end-to-end solution for customers who want to make mobile apps part of their long-term mobility transformation. The benefits of apps include: • Access to real-time data at the point of action • Increased field selling time • Automation of laborious/repetitive tasks • Reduced administration time • Removal of paper-based activities • Add value and get closer to customer A MEAP should be treated as a long-term approach to deploying mobility and is particularly attractive for organisations looking to launch multiple applications. Perhaps most importantly, the service can tackle the complexity of diversity by providing one platform that is optimised for the development, delivery and integration of applications regardless of their operating systems (iOS, BlackBerry, Android or Windows Phone). Customers can also migrate their existing apps onto the platform, reducing inefficiency and duplication of effort. MEAP is hosted in the cloud: our customers get a secure, scalable and cost effective entry to Platform-as-a-Service (PaaS) that can be aligned completely with their business goals • MEAP enables customers to build apps for mobiles running any/all standard mobile operating systems – iOS, BlackBerry, Android, Windows Phone. Mobile forms and hybrid web-apps can also be deployed. We can also provide a comprehensive range of MEAP professional services, including consultancy, solution architects, requirements gathering, development, testing, deployment and a full project/programme management wrap. | |Telehouse International Corporation of Europe |Data Centre Co-Location |Telehouse are Europe's original Co-location provider, with over twenty years of experience at the forefront of the industry having opened the first carrier neural data centre in 1989. Since then, Telehouse has led the way in offering highly connected, reliable co-location services as the home to the London Internet Exchange (LINX) and over 400 carriers including JANET and other key public sector networks. Services include single rack co-location space to consultancy led, highly agile IAAS environments. Remote hands and 24/7/365 support comes as standard for all our customers. Additional services include backup solutions, migration services and hardware provision. Our service portfolio is designed to provide the support and capacity to enable our customers to achieve their short and long term ICT goals as the trusted data centre partner. | |Telehouse International Corporation of Europe |Data Centre Co-Location (IL3) |Telehouse are Europe's original Co-location provider, with over twenty years of experience at the forefront of the industry having opened the first carrier neural data centre in 1989. Since then, Telehouse has led the way in offering highly connected, reliable co-location services as the home to the London Internet Exchange (LINX) and over 400 carriers including JANET and other key public sector networks. Services range from single rack co-location space to consultancy led, highly agile IAAS environments. Remote hands and 24/7/365 support comes as standard to all our customers, regardless of size. Additional services include backup solutions, migration services and hardware provision. As part of our role as the trusted data centre partner, are currently undergoing IL3 accreditation to meet the changing requirements of Information Principles for the UK Public Sector. This is in addition to ISO27001, BS 25999-2:2007 and PCI DSS accreditations. | |TerraQuest |TerraQuest Data Consultancy |TerraQuest has undertaken many data consultancy, cleansing, migration and quality assurance projects since 1989. These projects have included a range of activities from: Correction of data due to poor user entry techniques employed by the Client or the Clients contractor Correction of textual data to provide improved functionality and completeness Acceptance and correction of data from bulk conversion projects including GI data, textual information, and imagery Operation and management of cleansing facilities whether internal, client based or international The nature of these projects, and hence the technical requirements of each, vary greatly. TerraQuest has developed standard repeatable processes and methods that can be deployed to meet the challenges of all types of data cleansing and quality assurance projects.
These methods have been designed to extract the true nature of the requirements and design processes in order to generate a smooth and efficient data cleansing / migration solutions. | |TerraQuest |TerraQuest Data Consultancy |TerraQuest has undertaken many data consultancy, cleansing, migration and quality assurance projects since 1989. These projects have included a range of activities from: Correction of data due to poor user entry techniques employed by the Client or the Client's contractor Correction of textual data to provide improved functionality and completeness Acceptance and correction of data from bulk conversion projects including GI data, textual information, and imagery Operation and management of cleansing facilities whether internal, client based or international The nature of these projects, and hence the technical requirements of each, vary greatly. TerraQuest has developed standard repeatable processes and methods that can be deployed to meet the challenges of all types of data cleansing and quality assurance projects. These methods have been designed to extract the true nature of the requirements and design processes in order to generate a smooth and efficient data cleansing / migration solutions. | |The Agile Consultancy |Delivery of ICT consultancy services to assist in implementation of Codel into customer systems |Codel is a digital notary service that allows users to prove the authenticity and validity of data once they have published or communicated data. The service can be used without consultancy support, however when being integrated a customer may wish to procure consultancy assistance | |The Knowledge Practice Ltd |SIAM - Technical evaluation |TKP provide consultancy assistance to assist clients with the technical evaluation of vendors’ cloud service offerings aimed at identifying any technical risks or constraints including, system accessibility, stability, performance, security, data management, DR and systems integration and providing a route towards technical due diligence of prospective vendor offerings. This service can extend to providing technical support to clients in evaluating different service management options and in evaluating systems integration between internal and external systems and/ or with other cloud services providers. | |ThinkingSafe |Cyber Security Consultancy |Cyber security consultancy for organisations with Enterprise Data Protection requirements, considering deployment of public, private and hybrid cloud services Enterprise Data Protection is a comprehensive range of services designed to protect every computer across the organisation, and provide secure and reliable access to business data and systems for every user under all circumstances, including disaster recovery, business continuity, compliance archive, theft mitigation, secure cloud drives, and secure file sharing within and across organisations. Available for Microsoft Windows 2012, Windows 2008, Windows 2003, Windows 8, Windows 7, Windows XP, Mac OSX 10.7, OSX 10.8, OSX 10.9, Linux, VMware, XenServer, Hyper-V, Exchange 2013, Exchange 2010, Exchange 2007, Exchange 2003, SQL Server 2012, SQL Server 2008,and SQL Server 2005. | |Triad Consulting & Solutions |Business Intelligence: Implementation & Consultancy |Service Statement Triad offers a range of Business Intelligence (BI) services and capabilities that enable organisations to understand what is happening within and around their organisational sphere of interest. Services that improve performance and outcomes, and that help decision makers make tactical and strategic business decisions. Services that provide KPI dashboards allowing real-time, interactive, self-service analysis by the end-user. We achieve this through initial business analysis activities and then through application of the most appropriate technology to meet your need, pulling on our strengths and experience. Through this service, Triad can deliver solutions based on: • Microsoft Technology Stack (including…) o .Net bespoke solutions o SharePoint / PerformancePoint o Excel Services and Excel application • Triad frameworks built on the Microsoft Technology Stack o Triad’s Data Warehouse Framework o Triad’s Engage & Present Location Intelligence platforms • BOARD Management Intelligence Solution (incorporating…) o Business Intelligence (BI) o Corporate Performance Management (CPM) Benefits • Clients can understand the dynamics of their organisation and make rapid inferences about the cause and effect of activities, events, processes and behaviours. • Benefits accrue from actions taken on the basis of these Insights, and could stem from anywhere in the organisation. For example, benefits might be reduced costs, improved efficiency, optimised HR performance, improved customer service levels, reduced accident rates, lowered financial risk, and so on. • Our BI platforms all promote and encourage the asking of key questions, the answers to which lead directly to organisational benefits. In all cases, we extend our offering using our skills in consultancy, integration, development and understanding the business needs of our clients to deliver richer, deeper or more integrated solutions. Sample applications The following lists some typical applications and BI capabilities that Triad can deliver through this service: • Management dashboards and infographics • Key Performance Indicator (KPI) tracking • Customer service level monitoring • Data discovery and integration • Predictive analytics • Master data management • Human Resource (HR) dashboards • Financial consolidation • Procurement analysis • Budgeting, planning and forecasting • Variance analysis • Balanced scorecards • Profit & Loss (P&L), balance sheet and cash flow analysis and planning • Sales analysis • Big Data analysis • Extension of key field decision making data and analysis to mobile platforms How do we do it? We deliver on BI requirements by initially carrying out an assessment of your business needs and then considering your technology options, based on existing systems, data sources, cloud-based options, preferred technologies and delivery requirements. We do not have one prescriptive solution for such requirements as one size can never fit all in this arena. We have developed a portfolio of capabilities in harmony with our other services: • Consultancy to assess and identify the right BI solution for you • Business case development and strategic support • Programme and Project Management • Solution analysis and definition The initial analysis may be followed up with a proof-of-concept or pilot project, leading to refinement and confirmation of requirements and development projects using traditional waterfall or Agile development methodologies. Integration will frequently be required with client data sources; sometimes embedded into a host system and sometimes interfacing with numerous other line-of-business systems. Pricing models Triad’s Business Intelligence services can be purchased on the basis of day rates or as fixed price projects for both individual consultants and consulting teams. Triad’s Engage & Present Location Intelligence platforms Present delivers an online system that uses an intuitive thematic structure to store, map, present and share information. It supports area-based statistics, layers of contextual point data, web-GIS methodologies and a library of documents, reports and links. Using secure role-based access, you can manage who can access every dataset and document individually. Engage delivers an advanced “click and comment” tool that would use the same map to allow the public and/or authorised users to engage with mapped data and issues both nationally and in any local area. Internal alerts can be set up to integrate with existing processes, making a powerful reporting and data sourcing application. Triad can configure these standard platforms through the BI services. These services also permit the extension of these platforms them through additional development or the creation of bespoke solutions for requirements outside the existing platform scope. BOARD Management Intelligence Solutions Triad is an accredited implementation partner for the Board range of BI and CPM tools. BOARD International is a leading global provider of software for improving business results through better decision making. By unifying Business Intelligence and Corporate Performance Management into a single product, the BOARD Management Intelligence solution enables companies to achieve a shared vision of their performance across the entire organization, and thus a single version of the truth. Since 1994, BOARD has helped over 2,500 organizations improve their business performance by making better decisions. BOARD provides seamless solutions for: • Reporting & Analysis • Budgeting, Planning & Forecasting • Profitability Modeling & Optimization • Simulation & What-if-Analysis • Scorecarding & Strategy Management • Financial Consolidation Thanks to its programming-free toolkit approach global enterprises like Acer, DHL, GSK, Mitsubishi, or Puma deployed BI and CPM applications in a fraction of the time and cost associated with traditional solutions. Headquartered in Switzerland, BOARD International has branches in US, UK, Germany, Italy, Spain, UAE, Singapore, Australia, India, Japan, Hong Kong, Argentina, Mexico and a worldwide network of distributors and certified partners. | |Triad Consulting & Solutions |Rapid ICT Strategy |Service Statement Triad provides clients with consultancy to define an ICT Strategy that supports their core business areas. We use our consultants’ experience to address current and potential issues with the business and establish a delivery roadmap to achieve tangible business benefits in the short to medium term. We use the needs of the business as the key driver and we have no particular technology preference. We undertake a high-level review of the existing business and technical architecture to provide clarity and recommendations on the future direction of the IT architecture, together with firm plans for implementation. Why Triad? • Reviews are carried out by an enterprise architect and a business architect, with a breadth of experience from undertaking similar assignments for other clients. • The architects are supported by other Triad consultants, where their specific technical or business expertise adds value to the review. • The deliverables from the review also undergo independent Triad review, to ensure that we consider all suitable solutions. • We work closely with our clients throughout the project to ensure the objectives of the review are met. Service Descriptions Our rapid ICT strategy service includes the following: • Outline of Current (As Is) Architecture o As-Is Systems Architecture  Overview of the existing network and hardware  Catalogue of the existing systems and interfaces  Mapping of applications to hardware o As-Is Data Architecture  Summary level data model describing the information which is of architectural significance  Definition of the flow of information between systems o Business Process Catalogue o Catalogue of each of the client’s business processes within the scope of the review o Overview of each of these processes o IT Resources Skillset  Skills catalogue of each member of the current IT system  Highlight gaps o Constraints, issues and opportunities for improvement • Outline To-Be System and Data Architecture o Outline To-Be architecture, including  Standards to adhere to  Hardware and software components  Due consideration to content management and service orientated architecture where applicable o Strategic Overview  Defining how the strategy will support the client’s business. o Quick wins  Options for delivering early business benefit • Implementation Plan o Road Map and System Architecture Modernisation plan  Approach to modernisation of the existing system architecture Pricing models Triad’s Rapid ICT Strategy services can be purchased on the basis of day rates or as fixed price projects for both individual consultants and consulting teams. | |Triad Consulting & Solutions |SharePoint Design, Development & Consultancy |Service Statement We have a proven track record of delivering SharePoint systems and related systems in the private, public and not-for-profit sectors. These have included on-premise, private cloud, public cloud and SaaS models. We are offer a flexible, value for money, results-oriented approach to delivering our SharePoint systems and services. Our success is based on working with our clients to help shape and achieve their objectives. Our solution delivery model focuses on getting the most from your SharePoint platform investment and only extending SharePoint where there is a clear benefit in doing so. Key Benefits • We provide services not individuals. When you buy from Triad you are buying into an organisation with a proven track record in successful SharePoint delivery. • We work with you to achieve your business aims. Rather than prescribing a way for you to work with us, we work with you to find a way that is right for you and your requirement. • Our flexibility also means we can deliver services, components and systems suitable for on-premise, cloud (including Office 365). We can deliver these either in our own right, in partnership or for your hosting/SaaS provider. • All our staff are UK based and are able to work either at our offices or in-situ with you at your offices • We have been managing and delivering both small and large systems in the public sector for 25 years. • We have been working with SharePoint since 2001 Service Descriptions Our SharePoint systems and services leverage the full range of our capabilities and cover: • Branding/Look & Feel – understanding, designing and implementing user interfaces that meet flexible or tight branding guidelines. In addition to guideline adherence, we also ensure that the user experience and SharePoint platform investment is not compromised by our designs. • Installation and Configuration of the SharePoint platform – our team install on-premise and cloud based SharePoint systems. We also configure SharePoint systems installed by other providers as well as configure ones we have installed. • Upgrade – we offer upgrade services that take into account both the business and technical impact of the upgrade and deliver them in manner that minimises business risk and BAU impact • Roadmaps and Phased Delivery Definition – In addition to planning and management activities related to projects, we also provided higher level services defining roadmaps and programmes of work to ensure that larger projects are broken into flexible deliverable phases that still deliver the desired long-term benefits • Requirements Gathering and Analysis – Our experienced analysts work with you to both understand your requirements and where appropriate guide you through making choices to maximise the benefit of your SharePoint platform investment • Design and Implementation – Our solutions are designed and implemented to maximise the capabilities delivered by the out of-the-box platform. This approach, often referred to as configuring SharePoint, seeks to ensure that the solution delivers maximum benefit now and in the future by aligning itself to SharePoint’s built-in features. We understand that a fully configured solution will not be appropriate in all cases though, so we also offer in-depth skills to extend and customise SharePoint to provide new and innovative features. • Integration – We have in-depth SharePoint and .Net development skills that allow us to extend the reach of SharePoint to integrate with external systems and services. • Support Testing and Commissioning – Our specialists support your user acceptance testing and if appropriate, your hosting/SaaS provider’s acceptance and commissioning. • Deployment/Rollout – Focussing on user engagement and take-up, we will work with you to ensure that a rollout-out strategy that matches your need is defined and implemented. • Data Migration – Where our SharePoint components or system replaces an existing system we will work with you to ease the migration of data. This includes writing software to automate migration, supporting your team in its migration, or delivering the entire data migration ourselves. • Solution Support – We offer a comprehensive set of defined and measureable technical support models to provide analysis and issue resolution services to your end-user help desks • End User Training – In order to promote user adoption we offer a full and detailed hands-on training in the components and software we have delivered that is tailored for your installation. • Skills transfer – A key aspect of SharePoint build approach to deliver systems that can be extended and built-on in-house. In order to support this we can work in mixed teams or provide detailed technical handover of the components we have delivered. The business and technical areas our SharePoint services apply to are: • Intranets, Extranets, Websites and Portals • End-to-end collaborative environments for departments, teams and projects • Departmental, team, project and process automation • Improvements to knowledge management through improving information and record management and storage; simplifying its access and retrieval; and improving the relevance through its presentation • Systems and processes to improve expertise location • Consistently presenting information and function across desktops, internet and mobile • Simplifying complex business environments by delivering integrated SharePoint solutions that remove the need for the majority of your staff to understand underlying line-of-business systems. We use the following SharePoint capabilities and extensions to deliver the above services: • SharePoint Foundation, Standard and Enterprise • SharePoint 2007, 2010 and 2013 • SharePoint on-premise, cloud, including Microsoft Office 365 • SharePoint’s full platform including its CMS, Web Parts, Search and Workflow • PerformancePoint, Excel and SQL Server (for business intelligence and analytics) • Mapping and location intelligence • SharePoint’s object model to support our .Net extensions Pricing models Triad’s SharePoint Design, Development & Consultancy services can be purchased on the basis of day rates or as fixed price projects for both individual consultants and consulting teams. | |Venn Group |Venn Group's G-Cloud Services |Venn Group has supported the wider Public Sector with Project and Programme Management services for over 12 years. During this time we have successfully provided consultancy services across the areas of Business Analysis, Transition and Change Management, System Integration and Support. More recently we have supported a wide range of government bodies and the NHS with Specialist Cloud Services (SCS), Service Integration and Management Services (SIAM) and Information Management and Digital Continuity. Venn Group provides consultants within the areas of Onboarding Services, Design, Business Analysis, Design and Development, Project Specification and Selection, Deployment, Transition Management, User Management, Enterprise Architecture, Project and Programme Management, Management, Governance, Service and Systems Integration, Service Management, Software Support, Helpdesk, eDiscovery, Data Recovery, Data Conversion, Data Migration, Data Quality, Digital Archiving, Data Storage Consultancy. | |Viewdeck Consulting Limited |System Engineering for the Cloud |Viewdeck's System Engineering for the Cloud is a full Systems Integrator/System Build capability for Private, Public and GCloud hosting environments. We provide expert skills in the design, build, deploy and test of system components to create enterprise scale capabilities. With the wide availability of virtualised hosting solutions, we provide a ready-made and easy to deploy system building blocks that can simplify and reduce the time to live of new or refreshed services. Our pre-configured engineering templates (VAST Templates) can greatly speed up the time to create and deploy standard infrastructure components, or provide the basis for customised or bespoke solutions. Key Features ————– - All systems include key system hardening features like host firewalls, virus checking, log reporting, NIDS, Root Kit, Apparmor/SELinux, PAM/SSHd lockdown etc by default Easy support and management features including web administration and daily exception reporting. - Optional Highly Available architectures and deployments ( eg resilience, dual configurations, etc ) - Architected to integrate together and provide 'Component Engineering' to system build and design - Suitable to deploy to public, private or GCloud virtualized environments ( eg Amazon AWS, Skyscape ) - Linux based platforms, with either Ubuntu, Centos or RedHat/RHEL distributions. Build Guides, and/or System Engineering into Dev,Test or Live ——————————————————————— To easily fit into your existing project structures/sourcing models, projects can choose either just a Low Level Design/build guide, or a full Virtual Machine build and test delivery, with VMs being delivered into either Development, Test or Production environments, at the impact level needed (IL0 to IL4 ). System Build Guides come as tested templates that can either be configured for individual scenarios or customised to specific needs. Each also includes specific Deployment Instruction's, and Test Scripts, built to NSA standards, with step by step compliance statements to help support any accreditation or Information Assurance activity. Ongoing Maintenance and Support ————————————– Clients can choose to take advantage of the optional patch management services and ongoing 2nd and 3rd line support options, designed to fit seamlessly into existing hosting/tower frameworks and compliment the capabilities of any existing in-house or 'legacy' System's Integrators. The Viewdeck System Engineering capability provides the right services to simplify the development of ICT services and the deployment of capabilities to secure and federated/tower environments. Full Cloud Engineering ———————— Each deployment uses the traditional engineering lifecycle to take the hosting templates and high level designs to provide a client specific set of build and deployment products. These might be vanilla/generic, configured to individual circumstances, or if necessary, customised to fit the target environment. Our process will be familiar to any engineering project, and include -High Level Design ( including solution architecture, and key NFR's like backup and High Availability ) - Low Level System Designs, based on the VAST server Templates - Individual System Build Guides ( customised as necessary ) - Component Testing Scripts to confirm builds have been successfully delivered. - System Engineering capability to build and deploy the systems to either Development, Test or Live environments. - Integration Engineering, to connect system components together to create a coherent service - Ongoing 2nd and 3rd line support and patch management Key Concepts ————— - Simple Efficient Effective - Integrates into existing service management processes - Designed to give fixed build costs - Flexible support models - Suitable to deploy to Public, Private and GCloud virtualized environments Tag Cloud ———– SAAS, Ubuntu, RHEL,Redhat, JBOSS, EJB, Ruby, C++, AJAX, Linux, IL0 IL2 IL4, HLD, LLD, High Level Design, Low Level Design, System Build, Virtual Machine, Virtual Hosts, Virtualsation Key SFIA Skills —————- Information strategy:Information security:SCTY Advice and guidance:Consultancy:CNSL Advice and guidance:Technical specialism:TECH Technical strategy and planning:Solution architecture:ARCH Business change implementation:Project management:PRMG Business change management:Requirements definition and management:REQM Systems development:Systems development management:DLMG Systems development:Data analysis:DTAN Systems development:Systems design:DESN Systems development:Network design:NTDS Systems development:Database/repository design:DBDS Systems development:Programming/software development:PROG Systems development:Testing:TEST Installation and integration:Systems integration:SINT Installation and integration:Porting/software integration:PORT Installation and integration:Systems installation/decommissioning:HSIN Service operation:System software:SYSP Service operation:Security administration:SCAD Service operation:Database administration:DBAD Service operation:Storage management:STMG | |Web Technology Group |Bespoke Cloud application Development |WTG provide an application development service to address business needs where COTS software does not satisfy the demands of structured corporate processes. WTG follow the Digital Design Standard using Agile and Assisted digital to deliver best value for Channel Shift programs. WTG follow a structured Agile approach to develop solutions on an open systems foundation. WTG also provide consultancy services to address the demands for application management of IL0, IL2 and IL3 environments. Discovery (Inception): Client engagement through structured workshops to underpin the entire process through to delivery of the live service. Process Management: Launching and operating high profile digital products Development resources: Content Managers; Developers; Front-end & Back-end developers; Sys Admin; QA Transition management: WTG work with customers to establish the optimum processes for risk free migration from legacy environments to take advantage of Agile methodology and to deliver this into a BAU model incorporating Webops and Devops processes. Technologies: Drupal, Oracle; JasperReports, EpiServer; .NET; PHP; MongoDB; Big Data; SQL; Nuxeo; HTML 5; CSS 2/3; JavaScript; AJAX; Ruby; Java; Python; Scala; SQL databases (e.g. MySQL, PostgreSQL) | |World Careers Network Plc (WCN) |WCN Enterprise : e-Recruitment & Talent Management Solution |WCN Enterprise offers a tailored e-Recruitment & Talent Management solution, ideal for larger organisations who don't fit a mould. WCN Enterprise offers all WCN's core functionality, supporting full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, reporting and on-boarding, whilst including time with a WCN consultant so we can get right to the heart of your objectives and tailor the solution to meet them. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, onboarding, career transition and redeployment and consultancy services. WCN's solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with online test providers for assessment and job board aggregators for candidate sourcing. | |World Careers Network Plc (WCN) |WCN Fire & Rescue : Sector Specific e-Recruitment & Talent Management Solution |WCN Fire & Rescue has been designed to meet the recruitment and talent management requirements of recruiters in the Fire & Rescue sector. WCN Fire & Rescue provides full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, talent banking reporting and on-boarding. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, on-boarding, career transition and redeployment and consultancy services. WCNs solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with Online test providers for assessment and job board aggregators for candidate sourcing. | |World Careers Network Plc (WCN) |WCN Higher Education : Sector Specific e-Recruitment & Talent Management Solution |WCN Higher Education has been designed to meet the recruitment and talent management requirements of recruiters in the HEI sector. WCN Higher Education provides full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, talent banking reporting and on-boarding. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, on-boarding, career transition and redeployment and consultancy services. WCNs solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with Online test providers for assessment and job board aggregators for candidate sourcing. | |World Careers Network Plc (WCN) |WCN Police : Sector Specific e-Recruitment & Talent Management Solution |WCN Police has been designed to meet the recruitment and talent management requirements of recruiters in the Police sector. WCN Police provides full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, talent banking reporting and on-boarding. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, on-boarding, career transition and redeployment and consultancy services. WCN's solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with Online test providers for assessment and job board aggregators for candidate sourcing. | |World Careers Network Plc (WCN) |WCN Police : Sector Specific e-Recruitment & Talent Management Solution |WCN Police has been designed to meet the recruitment and talent management requirements of recruiters in the Police sector. WCN Police provides full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, talent banking reporting and on-boarding. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, on-boarding, career transition and redeployment and consultancy services. WCNs solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with Online test providers for assessment and job board aggregators for candidate sourcing. | |World Careers Network Plc (WCN) |WCN Public : Sector Specific e-Recruitment & Talent Management Solution |WCN Public has been designed to meet the recruitment and talent management requirements of recruiters in the Public sector. WCN Public provides full end-to-end e-Recruitment functionality incorporating vacancy creation, authorisation, job posting, applicant tracking, interview management, online assessment, re-deployment, internal talent management, talent banking reporting and on-boarding. The solution and associated consultancy can deliver: Branding, advertising and candidate sourcing, assessment exercises including online tests, screening and tracking, on-boarding, career transition and redeployment and consultancy services. WCNs solutions are interoperable. We offer integrations with client HR systems (both importing and exporting data, dependent on the clients requirements), authentication systems for Single Sign On, with Online test providers for assessment and job board aggregators for candidate sourcing. | |XMA Limited |XMA HP Social Media Analytics |To be an effective and leading individual facing organisation, services today must use social media to learn more about and interact with their people, partners and employees – the customer – the products and services that a citizen consumes, the interactions that they may have with public services, the relationships they may have with each other or individuals in the community such as volunteers. Social intelligence enables a new deep knowledge of the individual that arises from combining social media insight with traditional individual profiling data. Social intelligence allows organisations to manage real-time or near-real-time conversations with their ‘customers’ whether members of the public, the citizen, individual, or other personality stakeholders, listening to their needs and deliver engaging contextual communications. To do this, organisations must deal with new data sources and combinations, new technologies, new ways of working, new talent, new ways of measuring, and new ways of thinking. XMA has worked with its partner, HP to create a social media analysis consultancy which will allow an organisation to create a strategy and plan for using social media effectively. Whether it is the use of social media to create more effective services which allow a more personalised service; or allow an organisation to better understand sentiment, the XMA consultancy with HP will inform the use of social media for the authority. | |Zaizi Limited |Alfresco Collaboration and Enterprise Document & Records Management (EDRM) |Zaizi's Collaboration and EDRM solution based on Alfresco EDRM - the leading open source EDRM - provides a modern cloud scalable platform that enables government organisations to meet their statutory compliance needs cost effectively. In addition to a modern web browser interface, we provide a Mobile Apps and a Desktop Client for offline sync. The modern architecture enables the solution to be deployed both in the cloud as well as on-premise thus enabling the secure seamless sharing of documents with partners and citizens. Zaizi Solution which is the Service for the purpose of the Agreement aims to provide this on a pay per use basis, at IL2. It is also capable of being deployed at IL3 and above. We provide professional services through Lot 4 to assist with consultancy, development, data migration and support services. | |Zaizi Limited |Alfresco Secure Collaboration |Zaizi's Collaboration and document management solution based on Alfresco, the leading open source ECM - provides a modern cloud scalable platform that enables government organisations to collaborate and manage their documents in a very cost effective way, eliminating shared drives and providing a single source of the truth. With collaborative features such as sites, activity feeds, discussion threads and workflow and coupled with social content features such as document favourites and comments, this system provides a true enterprise solution for government organisations from 50 to 50,000 users. Zaizi Solution which is the Service for the purpose of the Agreement aims to provide this on monthly payment plan at IL2. It has also been deployed at Departmental IL3. We are currently undertaking PGA IL3 accreditation. We provide professional services through Lot 4 to assist with consultancy, development, data migration and support services. | |Zaizi Limited |Alfresco Workdesk Case Management |Based on Alfresco’s Workdesk, one of the new line of smart business applications, this allows users to focus on just the content that is relevant to them, at just the right time, based on their role in the business process. It allows for deployment of highly secure, flexible and scalable web-based case management applications. The solution can be tailored to provide correspondence handling, complaints cases, Freedom of Information requests, investigative case management and any other scenario where matter based working is key. Zaizi Solution which is the Service for the purpose of the Agreement aims to provide this on a pay per use basis, at IL2. It is also capable of being deployed at IL3 and above. We provide professional services through Lot 4 to assist with consultancy, development, data migration and support services. | |Zaizi Limited |Intelligent Cloud Search |Zaizi's Intelligent Cloud Search solution provides Apache Solr's awesome features without the hassles of installing and managing your own search service. Our monthly plans give you everything you need to get started today with no commitments. Ideal for your applications with a large number of documents or unique performance and scaling requirements. We also provide consultancy, implementation, integration, data migration and support services to help you deploy your own Solr solution. Optionally the search platform can utilise Elastic Search or Amazon Cloud Search. It can index content and permissions from file system, Alfresco, Documentum, FileNet, OpenText, Sharepoint or Databases. | |Zaizi Limited |Intelligent Search Consulting Services |Zaizi provides consultancy, implementation, migration and support services for the open source Apache Solr, Elastic Search and Amazon Search Service. Our intelligent search platform is able to index your content and user permissions from your Network files, MS Sharepoint, Alfresco, Documentum, FileNet and Databases to provide full text across your content and ensure users are only allowed to find content they have permission to. It also enables the user to see the context of returned results and gives them convenient, powerful tools to refine and navigate through those results. We also provide integration with our Semantic Enrichment and Linked Data service to automatically extract the knowledge in your content and make it discoverable. This service is based on the Apache Stanbol and Apache Marmotta projects, which we also provide consultancy services on. | |eSynergy Solutions Limited |eSynergy Collaboration Services |eSynergy Collaboration Services We specialise in delivering Collaboration Services within our Infrastructure offering which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Data Archiving Services |eSynergy Data Archiving Services We specialise in delivering Data Archiving Services within our Infrastructure offering which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Data Migration Cloud Services |eSynergy Data Migration Cloud Services We specialise in delivering Data Migration Cloud Services which includes: • Analysts • Developers • Consultants eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Data Security Governance Cloud Services |eSynergy Data Security Governance Cloud Services We specialise in delivering Data Security Governance Cloud Services which includes: • Database Administrator (DBA) eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Data Warehouse Testing Services |eSynergy Data Warehouse Testing Services We specialise in delivering Data Warehouse Testing services which includes: • Complex SQL queries • SQL Scripts • Defect Tracking • Cognos report reporting eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Data Warehousing Cloud Services |eSynergy Data Warehousing Cloud Services We specialise in delivering Data Warehousing Cloud Services which includes: • Consultants • Developers • Project Managers eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Helpdesk Services |eSynergy Helpdesk Services We specialise in delivering Helpdesk Services within our Infrastructure offering which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Infrastructure Cloud Services |eSynergy Infrastructure Cloud Services We specialise in delivering Infrastructure Cloud Services which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Private Cloud and Virtualisation Services |eSynergy Private Cloud and Virtualisation Services We specialise in delivering Private Cloud and Virtualisation Services within our Infrastructure offering which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy SIAM Enterprise Architecture Services |eSynergy SIAM Enterprise Architecture Services We specialise in delivering SIAM Enterprise Architecture which includes: • The interpretation of business goals and drivers the translation of business strategy and objectives into an “operating model” • The strategic assessment of current capabilities • The identification of required changes in capabilities • The description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment. eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. | |eSynergy Solutions Limited |eSynergy Security Cloud Services |eSynergy Security Cloud Services We specialise in delivering Security Cloud Services within our Infrastructure offering which includes: • Helpdesk – Software/ Managed Service • Network Support/ Deployment Service • Security Services • IAAS • PAAS • SAAS • Private Cloud/ Virtualisation • Collaboration Services • Messaging Service • Telephony Services • Data Archiving Services • CRM Services • Financial Software Services • Directory and Identity Services • File/ Print Services • Database Services • Management Reporting Services • Infrastructure Management Services eSynergy Solutions is a leading provider of IT Consultancy Services operating within the Public Sector and Government. Since 2001, we have built a strong reputation for delivering integral Government projects in a cost-effective environment and we are expertly placed to provide flexible solutions with assurance from the quality of our approach. We complete arduous security and vetting checks, including the provision of Security Cleared skills which are verified by eSynergy Solutions' in-house vetting team. Our service definition includes further detail about this service offering. |

This table was produced using https://github.com/Digital-Contraptions-Imaginarium/odi-gcloud-analysis on 2014-03-17 20:51:51.